Central cross-system PI monitoring dashboard

• US 8,489,735 B2
• Filed: 08/31/2010
• Issued: 07/16/2013
• Est. Priority Date: 08/31/2010
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Befort, Waldemar
• Primary Examiner(s): Donabed, Ninos
• Application Number:
  US12/872,936
• Publication Number:
  US 20120054334A1
• Time in Patent Office: 1,050 Days
• Field of Search: None
• US Class Current: 709/224
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/327 Alarm or error message display
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Embodiments of the present invention may provide a cross system monitor. The cross system monitor may function as a central dashboard for all PI components in PI domains being monitored. The cross system monitor may tightly integrate PI monitoring with system monitoring. Further, the cross system monitor may provide integration with incident management, notification management and alerting infrastructure. Moreover, the cross system monitor may provide context specific guidance with analysis. In addition, the cross system monitor may collect all necessary information regularly and automatically in background.

Claims

1. An apparatus for cross process integration (PI) component monitoring, comprising:

a memory to store computer program instructions; and

a processor coupled to the memory to execute the computer program instructions to;

provide a central dashboard for PI domain being connected to a plurality of PI components of the PI domain, the central dashboard to receive diagnostic data pushed by diagnostic agents running on the plurality of PI components and message flow data pulled from the plurality of PI components;

integrate the central dashboard to system monitoring by collecting performance related metrics data;

integrate the central dashboard to incident management by providing a context sensitive support ticket creation, the context sensitive support ticket creation automatically copying data to a ticket being created;

integrate the central dashboard to notification management by providing a context sensitive notification message creation, the context sensitive notification creation automatically copying data to a notification message being created;

provide a set of navigation links on the central dashboard according to an analysis context, wherein the analysis context includes the PI components and their respective underlying technical systems, the set of navigation links include at least one link from the central dashboard to show a system hierarchy of a respective underlying technical system, the system hierarchy comprises a top level showing the respective technical underlying system, a middle level showing server nodes and a bottom level showing technical boxes, and the set of navigation links include at least one link from the central dashboard to show elements of the respective underlying technical system'"'"'s runtime stack;

forward an alert automatically when an incident occurs;

wherein the central dashboard displays the collected message flow data in a message monitor; and

wherein the message monitor provides a message filter and a message error monitor, a message backlog monitor and a message flow monitor.

2. The apparatus of claim 1, wherein the notification message is an email or a Short Message Service (SMS) message.

3. The apparatus of claim 1, wherein the PI components communicate by a message based interaction.

4. A non-transitory computer-readable storage medium embodied with program instructions for causing a computer to execute a method for cross process integration (PI) component monitoring, the method comprising:

providing a central dashboard for PI domain being connected to a plurality of PI components of the PI domain, the central dashboard to receive diagnostic data pushed by diagnostic agents running on the plurality of PI components and message flow data pulled from the plurality of PI components;

integrating the central dashboard to system monitoring by collecting performance related metrics data;

integrating the central dashboard to incident management by providing a context sensitive support ticket creation, the context sensitive support ticket creation automatically copying data to a ticket being created;

integrating the central dashboard to notification management by providing a context sensitive notification message creation, the context sensitive notification creation automatically copying data to a notification message being created;

providing a set of navigation links on the central dashboard according to an analysis context, wherein the analysis context includes the PI components and their respective underlying technical systems, the set of navigation links include at least one link from the central dashboard to show a system hierarchy of a respective underlying technical system, the system hierarchy comprises a top level showing the respective technical underlying system, a middle level showing server nodes and a bottom level showing technical boxes, and the set of navigation links include at least one link from the central dashboard to show elements of the respective underlying technical system'"'"'s runtime stack;

forwarding an alert automatically when an incident occurs;

wherein the central dashboard displays the collected message flow data in a message monitor; and

wherein the message monitor provides a message filter and a message error monitor, a message backlog monitor and a message flow monitor.

5. The non-transitory computer-readable storage medium of claim 4, wherein the notification message is an email or a Short Message Service (SMS) message.

6. The non-transitory computer-readable storage medium of claim 4, wherein the PI components communicates by a message based interaction.

7. A computer implemented method, the method comprising:

providing, by a computer processor, a central dashboard for a process integration (PI) domain being connected to a plurality of PI components of the PI domain, the central dashboard to receive diagnostic data pushed by diagnostic agents running on the plurality of PI components and message flow data pulled from the plurality of PI components;

integrating, by the computer processor, the central dashboard to system monitoring by collecting performance related metrics data;

integrating, by the computer processor, the central dashboard to incident management by providing a context sensitive support ticket creation, the context sensitive support ticket creation automatically copying data to a ticket being created;

integrating, by the computer processor, the central dashboard to notification management by providing a context sensitive notification message creation, the context sensitive notification creation automatically copying data to a notification message being created;

providing, by the computer processor, a set of navigation links on the central dashboard according to an analysis context, wherein the analysis context includes the PI components and their respective underlying technical systems, the set of navigation links include at least one link from the central dashboard to show a system hierarchy of a respective underlying technical system, the system hierarchy comprises a top level showing the respective technical underlying system, a middle level showing server nodes and a bottom level showing technical boxes, and the set of navigation links include at least one link from the central dashboard to show elements of the respective underlying technical system'"'"'s runtime stack; and

forwarding, by the computer processor, an alert automatically when an incident occurs;

wherein the central dashboard displays the collected message flow data in a message monitor; and

wherein the message monitor provides a message filter and a message error monitor, a message backlog monitor and a message flow monitor.

8. The computer implemented method of claim 7, wherein the notification message is an email or a Short Message Service (SMS) message.

9. The computer implemented method of claim 7, wherein the PI components communicates by a message based interaction.