System and method for work management

• US 8,489,742 B2
• Filed: 10/09/2003
• Issued: 07/16/2013
• Est. Priority Date: 10/10/2002
• Status: Active Grant

• Current Assignee: Netcracker Technology Solutions Inc (NEC Corporation)
• Original Assignee: Convergys Information Management Group, Inc. (NEC Corporation)
• Inventors: Clubb, Ian James, Claridge, Philip Geoffrey, Shusta, Thomas Joseph, Miller, Jeffrey M.
• Primary Examiner(s): Whipple, Brian P
• Application Number:
  US10/682,601
• Publication Number:
  US 20040133622A1
• Time in Patent Office: 3,568 Days
• Field of Search: 705 35- 40, 709/223, 709/224, 709/226
• US Class Current: 709/226
• CPC Class Codes: G06F 9/505 considering the load
• CPC Class Codes: G06F 9/5077 Logical partitioning of resources; Management or configuration of virtualized resources specific details on emulation or internal functioning of virtual machines G06F9/455
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

A system is disclosed for facilitating relationship-centric authorization of transactions in a manner which provides optimum scalability and availability by logically partitioning key servers in conjunction with partitioning a resource associated with a group of consumers across the set of logical servers associated therewith.

Claims

1. A work management computer system comprising

a) a pool of physical datastores which is associated with a set of logical datastore partitions;

and

b) a pool of physical servers associated with a set of logical server partitions;

wherein a consumer is associated with a logical datastore partition and with a logical server partition based on a consumer identifier;

wherein a distributor, comprising a computer programmed to perform as a router, receives a work request comprising a consumer identifier;

wherein said distributor determines which specific logical datastore partition and which specific logical server partition said request is associated with;

wherein said distributor further determines a specific physical server wherein said specific logical server partition resides after determining which specific logical server partition said request is associated with;

wherein said distributor further determines a specific physical datastore wherein said specific logical datastore partition resides after determining which specific logical datastore partition said request is associated with;

wherein said work management system is designed to permit said specific logical server partition to be moved to a different physical server independent of any other logical server partitions which are associated with a different subset of consumer identifiers residing on said specific physical server; and

wherein said work management system is designed to permit said specific logical datastore partition to be moved to a different physical datastore independent of any other logical datastore partitions which are associated with a different subset of consumer identifiers residing on said specific physical datastore.

2. A work management system as claimed in claim 1 wherein said consumer comprises a set of members assigned to a specific residential account.

3. A work management system as claimed in claim 1 wherein a subset of said logical server partitions are configured with a set of parameters relating to a service level agreement so that said subset processes a work request received by it according to said service level agreement.

4. A work management system as claimed in claim 3 wherein said subset is configured to process higher priority work requests than other logical server partitions in said pool.

5. A work management computer system comprising a pool of physical datastores associated with a set of logical datastore partitions;

and

wherein a consumer is associated with a logical datastore partition based on a consumer identifier;

wherein a distributor, comprising a computer programmed to perform as a router, receives a work request comprising a consumer identifier;

wherein said distributor determines which specific logical datastore partition said request is associated with;

wherein said distributor further determines a specific physical datastore wherein said specific logical datastore partition resides after determining which specific logical datastore partition said request is associated with; and

wherein said work management system is designed to permit said specific logical datastore partition to be moved to a different physical datastore independent of any other logical datastore partitions which are associated with a different subset of consumer identifiers residing on said specific physical datastore.

6. A work management system as claimed in claim 5 wherein said consumer comprises a set of members assigned to a specific residential account.

7. A work management system as claimed in claim 5 wherein said system is designed to permit each of said logical datastore partitions to be upgraded individually.

8. A work management computer system comprising a pool of physical servers associated with a set of logical server partitions;

wherein a consumer is associated with a logical server partition based on a consumer identifier;

wherein a distributor, comprising a computer programmed to perform as a router, receives a work request comprising a consumer identifier;

wherein said distributor determines which specific logical server partition said request is associated with;

wherein said distributor further determines a specific physical server wherein said specific logical server partition resides after determining which specific logical server partition said request is associated with; and

wherein said work management system is designed to permit said specific logical server partition to be moved to a different physical server independent of any other logical server partitions which are associated with a different subset of consumer identifiers residing on said specific physical server.

9. A work management system as claimed in claim 8 wherein said consumer comprises a set of members assigned to a specific residential account.

10. A work management system as claimed in claim 8 wherein a subset of said logical server partitions are configured with a set of parameters relating to a service level agreement so that said subset processes a work request received by it according to said service level agreement.

11. A work management system as claimed in claim 10 wherein said subset is configured to process higher priority work requests than other logical server partitions in said pool.

12. A work management system as claimed in claim 8 wherein said work management system is further designed to permit a set of logical server partitions to be moved to a different physical server independent of any other logical server partitions which are associated with a different subset of consumer identifiers residing on said specific physical server.