Computer monitoring and reporting infrastructure

• US 8,493,210 B2
• Filed: 03/11/2010
• Issued: 07/23/2013
• Est. Priority Date: 03/11/2010
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Maziak, Adrian A., Onalan, Alp U., Demir, Mehmet, Motwani, Sameer, Xu, Cloud
• Primary Examiner(s): Nguyen, Tai T
• Assistant Examiner(s): NWUGO, OJIAKO K
• Application Number:
  US12/721,572
• Publication Number:
  US 20110221592A1
• Time in Patent Office: 1,230 Days
• Field of Search: 340/540, 340/691.3, 340/691.6, 709201-203
• US Class Current: 340/540
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0787 Storage of error reports, e.g. persistent data storage, storage using memory protection
• CPC Class Codes: G06F 11/327 Alarm or error message display

Abstract

A computer health monitoring server may distribute several alerts to client devices within a network. The client devices may filter the alerts to identify alerts that apply to the client device, based on the hardware and software configuration of the device. The alerts may monitor various items and collect data defined in the alerts. A local user interface may display the alerts and any results from the alerts, and the results may be transmitted to the server. Some users having network privileges may be able to view local alerts as well as alerts from other devices in the network. Other users may be only able to view a subset of alerts. The alerts may be defined with repair processes so that a user may launch a repair activity or, in some cases, the repairs may be performed automatically as defined in the alerts.

Claims

1. A computer health monitoring system client comprising:

a user interface;

a communication system that downloads alert descriptors from a server;

a local data store;

a local monitoring engine that collects local alert data and stores said local alert data in said local data store, said local alert data being defined in said alert descriptors;

said communication system further uploading said local alert data to said server; and

a local presentation manager that;

gathers said local alert data from said local data store

gathers network alert data from said server;

groups said local alert data and said network alert data into a corresponding overall health assessment of a monitored computer system; and

presents at least a portion of said local alert data and at least a portion of said network alert data along with said overall health assessment on said user interface.

2. The client of claim 1, said alert descriptors further comprising a filter definition, said client further comprising:

a filter engine that determines a subset of said alert descriptors to apply to said client based on said filter definition.

3. The client of claim 1, said communication system comprising a synchronization system that synchronizes data on said client and said server.

4. The client of claim 1, said client further comprising:

an authorization engine that receives a user credential and determines a user permission based on said user credential.

5. The client of claim 4, said alert descriptors comprising access indicators based on said user permission, said access indicators being used by said local presentation manager to exclude at least one of said local alert data from said user interface.

6. The client of claim 5, said user permission being further used by said local presentation manager to exclude at least a portion of said network alert data from said user interface.

7. The client of claim 6, said network alert data comprising remote alert data collected by a remote monitoring engine on a second client device.

8. The client of claim 1, said alert descriptors comprising a repair action for a first alert.

9. The client of claim 8, said repair action being an optional action performed after a user interaction.

10. The client of claim 8, wherein a local presentation manager that groups said local alert data and said network alert data into a corresponding overall health assessment and presents at least a portion of said local alert data and at least a portion of said network alert data along with said overall health assessment on said user interface comprises a comprises a local presentation manager that:

groups one or more subsets of said local alert data and of said network alert data into health metrics for one of more monitored subsystems of said monitored computer system;

rolls up said health metrics into said overall health assessment; and

presents one or more of said health metrics along with said overall health assessment on said user interface.

11. At a computer system, a method for monitoring computer system health, the method comprising:

receiving a set of alert descriptors from a server, each of said alert descriptors comprising;

an alert name;

a monitored item; and

a condition for said monitored item;

processing said set of alert descriptors within a client device to create a set of local alerts by;

evaluating said monitored item;

determining a state for said condition for said monitored item;

creating a local alert when said condition is met;

storing said local alert in a local database; and

transmitting said local alert to said server;

receiving a set of network alerts from said server;

grouping said set of local alerts and said set of network alerts into an overall health assessment of a monitored computer system; and

presenting at least a portion of said local alerts and at least a portion of said network alerts along with said overall health assessment on said user interface.

12. The method of claim 11 further comprising:

receiving a filter definition from said server; and

processing said set of alert descriptors by further;

determining characteristics of said client device;

using said characteristics with said filter definition to identify a subset of said alert descriptors applicable to said client.

13. The method of claim 11 further comprising:

receiving a permission setting for each of said alert descriptors from said server, said permission setting identifying a class of users capable of viewing each of said local alerts;

identifying a user class for a current user of said client device; and

presenting a subset of said local alerts on said user interface based on said user class.

14. The method of claim 13 further comprising:

transmitting a user identifier to said server; and

receiving a subset of said network alerts from said server based on said user class.

15. The method of claim 11 further comprising:

for at least one of said local alerts, presenting a repair option on said user interface, said first option being capable of repairing said condition for said local alert.

16. The method of claim 15 further comprising:

for at least one of said network alerts, presenting a second repair option on said user interface, said second repair option being capable of repairing said network alert.

17. The method of claim 11, wherein grouping the set of local alerts and the set of network alerts into an overall health assessment of computer system comprises:

grouping one or more subsets of alerts taken from said set of local alerts and from said set of network alerts into health metrics for one of more subsystems of said monitored computer system; and

rolling up said health metrics into said overall health assessment.

18. The method of claim 11 further comprising:

determining that said server is not reachable; and

presenting said at least a portion of said local alerts on said user interface without presenting said at least a portion of said network alerts on said user interface.

19. A client device comprising:

a user interface;

a communication system that downloads alert descriptors from a server, said alert descriptors comprising descriptors for local alerts, said descriptors comprising;

an alert name;

a monitored item;

a condition for said monitored item; and

a user class capable of viewing said local alert;

a local data store;

a local monitoring engine that processes said alert descriptors by a first method comprising;

evaluating said monitored item;

determining a state for said condition for said monitored item;

creating a local alert when said condition is met;

storing said local alert in a local data store; and

transmitting said local alert to said server;

a local presentation manager that performs a second method comprising;

determining a user class for a current user of said client device;

identifying a subset of said local alerts stored in said local data store that said current user is capable of viewing;

connecting to said server and receiving a subset of network alerts available from said server, said subset of network alerts being those network alerts capable of being viewed by said current user; and

aggregating said subset of said local alerts and said subset of said network alerts into an overall health assessment of a monitored computer system;

presenting said subset of said local alerts and said subset of said network alerts along with said overall health assessment on said user interface.

20. The client device of claim 19, at least one of said local alert descriptors comprising a repair script;

said second method further comprising presenting a user input mechanism on said user interface, said user input mechanism configured to launch said repair script.