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System and method for gathering information at a crisis scene

  • US 8,494,121 B1
  • Filed: 02/23/2011
  • Issued: 07/23/2013
  • Est. Priority Date: 03/08/2010
  • Status: Active Grant
First Claim
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1. A method of rapidly gathering information at a crisis scene comprising:

  • providing to a particular site a predetermined emergency telephone number unique to said particular site coupled to a computer-controlled interactive voice response system for use in emergency situations by anyone at said particular site, said interactive voice response system executing on a computer or server connected to a telephone receiving module adapted to simultaneously receive a large number of calls made to said emergency telephone number;

    allowing a plurality of simultaneous or near-simultaneous incoming calls to said predetermined emergency telephone number to access said interactive voice response system using the telephone module;

    automatically presenting a set of predetermined questions to each caller of said telephone number, said questions being stored in a memory device coupled to said computer or server, said questions being provided to said telephone module by said computer or server;

    automatically gathering responses to said questions by said computer or server and storing said responses in a memory device;

    automatically processing the responses on one or more computers to generate data presentation for responders at said particular site representing site-specific and crisis specific details;

    presenting said data presentation to authorized parties.

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