System and method for voice activated provisioning of telecommunication services
First Claim
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1. A method for provisioning communications services, the method comprising:
- linking a remote device controlled by a user with a provisioning system;
authenticating the user is authorized to access the provisioning system;
receiving user input selecting to receive confirmations from the provisioning system of one or more verbal commands received from the user, wherein user options for selecting the confirmations include audibly, visually, and audibly and visually and are implemented in response to the user input;
receiving an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories, and the plurality of menu categories include a shortcut defined by the user;
displaying the initial verbal selection on a graphical user interface;
receiving one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category;
suggesting a plurality of solutions and actions associated with the one or more secondary verbal commands;
receiving an action selection from the user;
performing the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services; and
communicating the confirmations from the provisioning system to the user in response to the user input.
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Abstract
A system and method for provisioning communications services. A remote device controlled by a user is linked with a provisioning system. A verbal selection of a menu associated with a library is received for performing one or more actions within the provisioning system. One or more verbal commands associated with the menu are received. A determination is made of an action within the library associated with the one or more verbal commands. The action associated with the one or more verbal commands is performed in the provisioning system to provision the communications services.
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Citations
19 Claims
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1. A method for provisioning communications services, the method comprising:
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linking a remote device controlled by a user with a provisioning system; authenticating the user is authorized to access the provisioning system; receiving user input selecting to receive confirmations from the provisioning system of one or more verbal commands received from the user, wherein user options for selecting the confirmations include audibly, visually, and audibly and visually and are implemented in response to the user input; receiving an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories, and the plurality of menu categories include a shortcut defined by the user; displaying the initial verbal selection on a graphical user interface; receiving one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category; suggesting a plurality of solutions and actions associated with the one or more secondary verbal commands; receiving an action selection from the user; performing the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services; and communicating the confirmations from the provisioning system to the user in response to the user input. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A voice controlled provisioning system, the system comprising:
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a voice response system for detecting one or more verbal commands received from a remote device operated by a user and confirming the one or more verbal commands received from the user, wherein user options for selecting confirmations include audibly, visually, and audibly and visually implemented according to a user selection; a graphical user interface for displaying the one or more verbal commands received from a remote device; a plurality of categories of menus in communication with the voice response system, the plurality of categories of menus being selected based on an initial voice command, and the plurality of categories include a shortcut defined by the user; a plurality of command libraries associated with each of the plurality of categories of menus, the libraries including a plurality of secondary voice commands associated with one or more actions; and a control in communication with the voice response system, the control being configured to determine the user is authorized to access the voice controlled provisioning system, select a category of menu based upon an initial verbal command and suggest a plurality of solutions and actions associated with the selected category of menu based upon the one or more secondary verbal commands to provision communications services, receiving an action selection from the user, perform the selected action to provision communications services. - View Dependent Claims (12, 13, 14, 15)
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16. A voice controlled provisioning system, the system comprising:
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a processor for executing a set of instructions; a memory for storing the set of instructions, the set of instructions being operable to; link a remote device controlled by a user with a provisioning system; authenticate the user is authorized to access the provisioning system; receive user input selecting to receive confirmations from the voice controlled provisioning system of one or more verbal commands received from the user, user options for the confirmations include audibly, visually, and audibly and visually and are implemented in response to the user input; receive an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories, and the plurality of menu categories include a shortcut defined by the user; receive one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category; suggest a plurality of solutions and actions associated with the one or more secondary verbal commands; receive an action selection from the user; perform the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services; and communicate the confirmations from the voice controlled provisioning system to the user in response to the user input; and a graphical user interface for displaying the one or more verbal commands received from the user. - View Dependent Claims (17, 18, 19)
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Specification