Dashboard maintenance/outage correlation

• US 8,494,911 B2
• Filed: 06/29/2007
• Issued: 07/23/2013
• Est. Priority Date: 06/29/2007
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: White, Chris L., Pedersen, Evan, Dombrowski, Edmund G., Derose, Eric S., Vohsman, David J.
• Primary Examiner(s): HAQ, NAEEM U
• Application Number:
  US11/771,365
• Publication Number:
  US 20090007145A1
• Time in Patent Office: 2,216 Days
• Field of Search: 705/26.1, 705/26.2, 705/26.25, 705/26.3, 705/26.35, 705/26.4, 705 2641- 2644, 705/26.5, 705 2661- 2664, 705/26.7, 705/26.8, 705/26.81, 705/26.82, 705/26.9, 705/27.1, 705/27.2, 340/539.2
• US Class Current: 705/26.1
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Claims

1. A method implemented by a computing device, the method comprising:

receiving, by the computing device and via a network, information identifying a plurality of products associated with a customer of the network and provided by the network;

receiving, by the computing device and via the network, an identifier associated with the customer;

associating, by the computing device, the information identifying the plurality of products with a plurality of maintenance events based on the identifier associated with customer;

displaying, by the computing device and in real time, a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events that are associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon being based on the status of the corresponding one of the plurality of maintenance events;

receiving, by the computing device, a first selection of at least one of the visual indicators;

displaying, by the computing device and based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot;

receiving, by the computing device, a second selection of the at least one of the visual indicators; and

displaying, by the computing device and based on receiving the second selection, a second screenshot that includes second information related to the selected at least one of the visual indicators, the second information being different than the first information.

2. The method of claim 1, where at least one of the visual indicators includes maintenance scheduling and tracking information.

3. The method of claim 1, where receiving an identifier comprises:

receiving, as the identifier, at least one of a corporate identification, a billing account number, a Network Application Service Provider (NASD) identification, a subNASP identification, a Domain Name System (DNS) short name, a stock symbol, or a tax identification associated with the customer.

4. The method of claim 1, where receiving information identifying a plurality of products comprises:

receiving at least one of information associated with a circuit, information associated with a device, information associated with a node, or information associated with a service provided by the network for use by the customer.

5. The method of claim 1, where associating the information identifying the plurality of products comprises:

associating each of the plurality of maintenance events with a corresponding one of the plurality of products.

6. The method of claim 1, further comprising:

receiving a selection of the information related to the selected at least one of the visual indicators; and

displaying, based on receiving the selection of the information, additional information associated with the selected information.

7. The method of claim 1, further comprising:

receiving, from the customer, a request for accessing the information identifying the plurality of products; and

generating, based on the request, at least one of customer inventory, alarms, tickets, or maintenance events associated with the network.

8. The method of claim 7, where receiving a request comprises:

receiving a customer identification and a customer password.

9. The method of claim of claim 7, where generating, based on the request, at least one of customer inventory, alarms, tickets, or maintenance events associated with the network comprises at least one of:

generating information associated with at least one of a circuit, a device, or a service provided by the network;

generating an alarm associated with at least one of a circuit, a device, or a service provided by the network;

generating a ticket to address a problem associated with at least one of a circuit, a device, or a service provided by the network;

or

generating a maintenance event to perform maintenance on at least one of a circuit, a device, or a service provided by the network.

10. The method of claim 7, further comprising:

generating, based on the request, a map displaying locations of at least one of the customer inventory, the alarms, the tickets, or the maintenance events associated with the network.

11. The method of claim 10, further comprising:

receiving a selection of a location on the map; and

displaying details associated with the selected location.

12. The method of claim 10, where generating the map comprises:

displaying, on the map, symbols with unique shapes and color coding that correspond to the at least one of the customer inventory, the alarms, the tickets, or the maintenance events.

13. A system, comprising:

one or more devices to;

receive, via network, information identifying a plurality of products associated with a customer of the network and provided by the network,

receive, via the network, an identifier associated with the customer,

display information identifying at least one of the plurality of products,

associate the at least one of the plurality of products with a maintenance event based on the identifier associated with the customer,

display, in real time, a first screenshot that includes a visual indicator indicating a status of the maintenance event, the visual indicator comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon is based on the status of the corresponding maintenance event;

receive a first selection of the visual indicator;

display, based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot;

receive a second selection of the at least one of the visual indicators; and

display, based on receiving the second selection, a second screenshot that includes second information related to the selected visual indicator, the second information being different than the first information.

14. The system of claim 13, where the visual indicator includes maintenance scheduling and tracking information.

15. The system of claim 14, where the identifier comprises at least one of a corporate identification, a billing account number, a Network Application Service Provider (NASP) identification, a subNASP identification, a Domain Name System (DNS) short name, a stock symbol, or a tax identification associated with the customer.

16. The system of claim 13, where the information identifying the at least one product comprises at least one of information associated with a circuit, information associated with a device, information associated with a node, or information associated with a service provided by the network for use by the customer.

17. The system of claim 13, where

a first colored icon indicates that the maintenance event is complete.

18. The system of claim 17, where second colored icon indicates that the maintenance event is scheduled, and a third colored icon indicates that the maintenance event is in progress.

19. The system of claim 13, where the one or more devices are further to:

display a particularly shaped icon, of a plurality of shaped icons, based the status of the maintenance event.

20. The system of claim 13, where the one or more devices are further to:

receive, from the customer, a selection of the information related to the selected visual indicator; and

display, based on receiving the selection of the information, additional information associated with the selected information.

21. The system of claim 20, where the selection of the maintenance event includes at least one of a mouse over selection or a point and click selection.

22. The system of claim 20, where the additional information includes at least one of location information associated with the selected maintenance event, product information associated with the selected maintenance event, scheduling information associated with the selected maintenance event, identification information associated with the selected maintenance event, or status information associated with the selected maintenance event.

23. A non-transitory computer-readable medium containing instructions comprising:

one or more instructions which, when executed by at least one processor, cause the at least one processor to receive, via a network, information identifying a plurality of products associated with a customer of a network and provided by the network;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive, via the network, an identifier associated with the customer;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to associate the plurality of products with a plurality of maintenance events based on the identifier associated with customer;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, in real time a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon is based the status of the corresponding one of the plurality of maintenance events;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive a first selection of the visual indicator;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot;

one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive a second selection of the at least one of the visual indicators; and

one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, based on receiving the second selection, a second screenshot that includes information related to the selected visual indicator, the second information being different than the first information.