Dashboard maintenance/outage correlation
First Claim
Patent Images
1. A method implemented by a computing device, the method comprising:
- receiving, by the computing device and via a network, information identifying a plurality of products associated with a customer of the network and provided by the network;
receiving, by the computing device and via the network, an identifier associated with the customer;
associating, by the computing device, the information identifying the plurality of products with a plurality of maintenance events based on the identifier associated with customer;
displaying, by the computing device and in real time, a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events that are associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon being based on the status of the corresponding one of the plurality of maintenance events;
receiving, by the computing device, a first selection of at least one of the visual indicators;
displaying, by the computing device and based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot;
receiving, by the computing device, a second selection of the at least one of the visual indicators; and
displaying, by the computing device and based on receiving the second selection, a second screenshot that includes second information related to the selected at least one of the visual indicators, the second information being different than the first information.
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Abstract
A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.
13 Citations
23 Claims
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1. A method implemented by a computing device, the method comprising:
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receiving, by the computing device and via a network, information identifying a plurality of products associated with a customer of the network and provided by the network; receiving, by the computing device and via the network, an identifier associated with the customer; associating, by the computing device, the information identifying the plurality of products with a plurality of maintenance events based on the identifier associated with customer; displaying, by the computing device and in real time, a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events that are associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon being based on the status of the corresponding one of the plurality of maintenance events; receiving, by the computing device, a first selection of at least one of the visual indicators; displaying, by the computing device and based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot; receiving, by the computing device, a second selection of the at least one of the visual indicators; and displaying, by the computing device and based on receiving the second selection, a second screenshot that includes second information related to the selected at least one of the visual indicators, the second information being different than the first information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system, comprising:
one or more devices to; receive, via network, information identifying a plurality of products associated with a customer of the network and provided by the network, receive, via the network, an identifier associated with the customer, display information identifying at least one of the plurality of products, associate the at least one of the plurality of products with a maintenance event based on the identifier associated with the customer, display, in real time, a first screenshot that includes a visual indicator indicating a status of the maintenance event, the visual indicator comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon is based on the status of the corresponding maintenance event; receive a first selection of the visual indicator; display, based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot; receive a second selection of the at least one of the visual indicators; and display, based on receiving the second selection, a second screenshot that includes second information related to the selected visual indicator, the second information being different than the first information. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A non-transitory computer-readable medium containing instructions comprising:
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one or more instructions which, when executed by at least one processor, cause the at least one processor to receive, via a network, information identifying a plurality of products associated with a customer of a network and provided by the network; one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive, via the network, an identifier associated with the customer; one or more instructions which, when executed by the at least one processor, cause the at least one processor to associate the plurality of products with a plurality of maintenance events based on the identifier associated with customer; one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, in real time a first screenshot that includes a visual indicator, for each of the plurality of maintenance events, indicating a status of each of the plurality of maintenance events associated with a corresponding one of the plurality of products, at least one of the visual indicators comprising one of a colored icon or a shaped icon and at least one of the colored icon or the shaped icon is based the status of the corresponding one of the plurality of maintenance events; one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive a first selection of the visual indicator; one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, based on receiving the first selection, first information, related to the selected at least one of the visual indicators, in the first screenshot; one or more instructions which, when executed by the at least one processor, cause the at least one processor to receive a second selection of the at least one of the visual indicators; and one or more instructions which, when executed by the at least one processor, cause the at least one processor to display, based on receiving the second selection, a second screenshot that includes information related to the selected visual indicator, the second information being different than the first information.
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Specification