Threading of mixed media

• US 8,495,147 B1
• Filed: 07/13/2006
• Issued: 07/23/2013
• Est. Priority Date: 07/13/2006
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Lang, Andrew W., McNamara, Paul Thomas, Minhazuddin, Muneyb, Thambiratnam, David Preshan
• Primary Examiner(s): Nguyen, Thu
• Assistant Examiner(s): WIDHALM, ANGELA M
• Application Number:
  US11/487,084
• Time in Patent Office: 2,567 Days
• Field of Search: None
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

The present invention provides methods and systems for automatically threading multiple media into a single document. More specifically, a single conversation may be distributed among a number of different contacts and replies to those contacts. The distributed contacts and the corresponding replies may be chronologically ordered and analyzed. Then the repetitive portions of the documents and replies are removed. After repetitive portions of the conversation have been removed, the multiple documents are threaded together as a single representation of the conversation.

Claims

1. A method comprising:

collecting a first communication, wherein the first communication has content in a first media type, wherein the content in the first media type is a voice message;

collecting a second communication, wherein the second communication has content in a second media type, wherein the content in the second media type comprises text from at least one of a text message or an email message;

analyzing the content in the first communication and the second communication to determine if the first communication and the second communication are part of a common conversation thread between two or more users, wherein the common conversation thread has at least two common users and common content, and wherein the common content includes content other than a common address;

in response to determining that the first communication and the second communication are part of the common conversation thread, converting at least the first communication to a common media type, wherein the common media type is the second media type;

creating a comprehensive document having a display for the common conversation thread that includes content from the first communication and content from the second communication, wherein content from the first communication and the second communication is expressed in the comprehensive document using the common media type, and wherein the content in the correspondence document includes content other than a common address;

providing to a user the comprehensive document as a representation of the content of the first communication and the content of the second communication, wherein the comprehensive document is displayed to the user as a text document, and wherein the content includes content other than a common address;

collecting a third communication related to the common conversation thread;

determining that the third communication has been marked as private by one of the at least two common users, wherein the one of the at least two common users is a recipient of the third message; and

removing the third communication from the comprehensive document.

2. The method of claim 1, further comprising:

placing the removed third private communication into a second comprehensive document, wherein the second comprehensive document comprises the first communication and the second communication and the third private communication; and

causing the second comprehensive document to be displayed to the identified user.

3. The method of claim 1, further comprising:

identifying at least one of a time of transmission and a communication responded to for each of the first communication and the second communication; and

ordering the first communication and the second communication according to at least one of the time of transmission and communication responded to.

4. The method of claim 1, wherein the representation of the first communication and the second communication in the comprehensive document comprises textual content of the email message and at least one of a transcription of the voice message and a link to listen to the voice message.

5. The method of claim 1, further comprising:

identifying repetitive content that exists in the first communication and the second communication; and

removing the repetitive content from the comprehensive document.

6. The method of claim 1, further comprising removing any subsequent messages that follow a branch crated by third message.

7. The method of claim 6, wherein removing any subsequent messages that follow the branch created by the third message is accomplished until a user of a message in the branch marks a message in the branch public.

8. The method of claim 7, wherein determining if the first communication and the second communication are part of a common conversation thread is accomplished by counting a number of common strings in the first communication and the second communication and determining if the number of common strings is greater than a defined threshold.

9. A system comprising:

a plurality of communication devices each associated with at least one user;

a communication network providing communication capabilities between the plurality of communication devices, wherein the communication network communicates a first communication having a first media type and a second communication having a second media type, wherein the first media type is at least one of a voice message or a video message, and wherein the second media type comprises at least one of a-an email message, a text message, or an instant message; and

a server connected to the communication network operable to;

analyze a plurality of communications to identify a set of related communications, wherein at least the first communication and the second communication comprise differing media types and at least the first communication and the second communication are associated with a common conversation thread, wherein the common conversation thread has at least two common users and common content, wherein the common content includes content other than a common address, and wherein the server analyzes the first communication as a first media type and the second communication as a second media type;

further operable to present to a user a comprehensive document as a combined representation of content of the first communication and the second communication, wherein the content of the first communication is represented as text, wherein the content of the first communication has been converted from the first media type to the text, and wherein one or more pointers are provided in the comprehensive document that links the comprehensive document to the second communication; and

further operable to analyze a third communication related to the common conversation thread, determine that the third communication has been marked as private by one of the at least two common users, wherein the one of the at least two common users is a recipient of the third message, and remove the third communication from the comprehensive document.

10. The system of claim 9, wherein the first communication is sent from a first communication device and the second communication is sent from a second communication device.

11. The system of claim 9, wherein the server is also operable to generate a single communication comprising textual content of the email message and at least one of a transcription of the voice message and a link to listen to the voice message.

12. The system of claim 9, wherein a third communication associated with the common conversation thread comprises a privacy flag, and wherein the server is further operable to remove the third communication from the comprehensive document.

13. The system of claim 12, wherein the server provides the comprehensive document with the third communication removed therefrom to the plurality of communication devices.

14. The system of claim 12, wherein the server is further operable to place the removed third communication into a second comprehensive document, wherein the second comprehensive document comprises the first communication and the second communication and the third communication, and provide the second comprehensive document to a communication device associated with the identified user.

15. The system of claim 9, wherein the server is further operable to identify redundant content that exists in the first communication and the second communication and to remove the redundant content from the comprehensive document.

16. The system of claim 9, wherein the server is further operable to identify at least one of a time of transmission and a communication responded to for the first communication and the second communication, and order the first communication and the second communication according to at least one of the time of transmission and communication responded to.

17. A method, comprising:

identifying a first communication, a second communication, and a third communication, wherein the first communication, the second communication, and the third communication are communications and are part of a common conversation thread, wherein the common conversation thread has at least two common users and common content;

before creating a comprehensive document, identifying content repeated in the first communication, wherein the repeated content is identified while the first communication has a first media type, wherein the repeated content is repeated in at least one other communication, and wherein the repeated content is not common address information associated with the first communication and the at least one other communication;

before creating a comprehensive document, identifying second content repeated in the second communication, wherein the second repeated content is identified while the second communication has a first media type, wherein the second repeated content is repeated in the first communication; and

converting at least one of the first communication, second communication, or third communication from a first media type to a common media type, wherein the first media type is a voice message, and wherein the common media type is text;

providing the comprehensive document that is a display of the communication thread to a user, the display comprising a textual representation of the content of the first communication, the content of the second communication, and the content of the third communication, wherein the identified content is removed from a first comprehensive document but not from a second comprehensive document, and wherein the represented content includes the content of the first, second and third communications; and

determining that the third communication has been marked as private by one of the at least two common users, wherein the one of the at least two common users is a recipient of the third message; and

removing the third communication from the comprehensive document.

18. The method of claim 17, wherein the first communication and the third communication are disparate media types.

19. The method of claim 18, further comprising:

generating the first comprehensive document with textual content from the email message and at least one of a transcription of the voice message and a link to the voice message.