Self-service terminal portal management

• US 8,495,424 B1
• Filed: 06/15/2009
• Issued: 07/23/2013
• Est. Priority Date: 04/30/2009
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Vannatter, Timothy B., Fitzgerald, Richard L., Crowley, Stephen R.
• Primary Examiner(s): BUTLER, SARAI E
• Application Number:
  US12/484,485
• Time in Patent Office: 1,499 Days
• Field of Search: 714/25, 714/57
• US Class Current: 714/25
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

An internet browser-based portal system is provided. The internet browser-based portal system may be configured to receive information relating to a plurality of Automated Teller Machines (“ATMs”). The internet browser-based portal system may be further configured to classify each of the ATMs according to the fault information received for each of the ATMs. The internet browser-based portal system may also be configured to display information for each of the ATMs based at least in part on the classification of each of the ATMs.

Claims

1. An internet browser-based portal system comprising:

a receiver that receives information relating to a plurality of Automated Teller Machines (“

ATMs”

), the information comprising fault information for each of the ATMs; and

a processor executing instructions that;

classify each of the ATMs according to the fault information received for each of the ATMs;

identify;

a network communication breakpoint corresponding to the fault information; and

a group of ATMs impacted by the network communication breakpoint, each ATM in said group being included in the plurality of ATMs; and

display on a workstation, the display being based at least in part on the classification of each of the ATMs;

an operational status of each member of the group of ATMs; and

an inventory part associated with the network communication breakpoint; and

instruct each member of the group of ATMs to suspend generating fault tickets based on the network communication breakpoint.

2. The portal system of claim 1 further configured to display a status window on a predetermined workstation, the status window for displaying current operational status of one or more of the plurality of ATMs associated with an identification code.

3. The portal system of claim 2, the status window further configured for displaying a potential failure indication for one or more of the plurality of ATMs.

4. The portal system of claim 1 further configured for displaying a potential failure indication for one or more the plurality of ATMs.

5. An internet browser-based portal system comprising:

a receiver that receives location information and fault information relating to a plurality of Automated Teller Machines (“

ATMs”

); and

a processor executing instructions that;

classify each of the ATMs according to the location information received for each of the ATMs and the fault information received for each of the ATMs;

identify a network communication breakpoint associated with the location information and the fault information;

display on a workstation;

an operational status of a group of ATMs impacted by the network communication breakpoint, each member of the group being selected from the plurality of ATMs; and

an inventory part associated with the network communication breakpoint; and

suspend a transmission, by each ATM in the group of ATMs, of a fault ticket when the fault ticket is associated with the inventory part,

wherein the display is based at least in part on the classification of each of the ATMs.

6. The portal system of claim 5 further configured to display a status window on a predetermined workstation, the status window for displaying current operational status for one or more of the plurality of ATMs associated with an identification code.

7. The portal system of claim 6, the status window further configured for displaying a potential failure indication for one or more the plurality of ATMs.

8. The portal system of claim 5 further configured for displaying a potential failure indication for one or more the plurality of ATMs.

9. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for displaying information relating to a plurality of Automated Teller Machines (“

ATMs”

), the method comprising;

receiving information relating to the plurality of ATMs, the information comprising location information corresponding to each of the ATMs, entity affiliation information corresponding to each of the ATMs and fault information corresponding to each of the ATMs;

classifying each of the ATMs according to the location information corresponding to each of the ATMs, the entity affiliation information corresponding to each of the ATMs and the fault information corresponding to each of the ATMs;

identifying;

a network communication breakpoint;

an inventory part associated with the network communication breakpoint; and

a group of ATMs, each ATM included in the group being;

associated with the network communication breakpoint; and

included in the plurality of ATMs;

displaying on a workstation;

an operational status of the group of ATMs; and

the inventory part; and

instructing each ATM in the group to suspend transmitting fault tickets associated with the network communication breakpoint;

wherein the displaying is based, at least in part, on the classifying of the ATMs.

10. The method of claim 9 further comprising displaying a status window on a predetermined workstation, the status window for displaying current operational status of one or more of the plurality of ATMs associated with an identification code.

11. The method of claim 10, using the status window to display a potential failure indication for one or more the plurality of ATMs.

12. The method of claim 9 further comprising displaying a potential failure indication for one or more the plurality of ATMs.

13. A method for displaying information relating to a plurality of Automated Teller Machines (“

ATMs”

), the method comprising;

receiving information relating to the plurality of ATMs, the information comprising location information corresponding to each of the ATMs, entity affiliation information corresponding to each of the ATMs and fault information corresponding to each of the ATMs;

classifying each of the ATMs according to the location information corresponding to each of the ATMs, the entity affiliation information corresponding to each of the ATMs and fault information corresponding to each of the ATMs;

identifying;

a network communication breakpoint; and

a group of ATMs, each ATM in the group being;

affected by the network communication breakpoint; and

a member of the plurality of ATMs; and

displaying on a workstation;

an operational status of the group of ATMs; and

an inventory part associated with the network communication breakpoint;

wherein the displaying is based, at least in part, on the classifying.

14. The method of claim 13 further comprising displaying a status window on a predetermined workstation, the status window for displaying current operational status of a one or more the plurality of ATMs associated with an identification code.

15. The method of claim 14, using the status window to display a potential failure indication for one or more the plurality of ATMs.

16. The method of claim 13 further comprising displaying a potential failure indication for one or more the plurality of ATMs.

17. An internet browser-based portal system configured to:

receive entity affiliation information and fault information relating to a plurality of Automated Teller Machines (“

ATMs”

);

classify each of the ATMs according to the entity affiliation information received for each of the ATMs and the fault information received for each of the ATMs;

identify at least one root-cause failure that impacts an operational status of a group of two or more ATMs, each member of the group being included in the plurality of ATMs; and

display a status window on a workstation, the status window displaying;

the operational status of each ATM in the group; and

an inventory part associated with the operational status;

wherein the display is based, at least in part, on the classification of each member of the group of ATMs.

18. The portal system of claim 17 further configured to display a status window on a predetermined workstation, the status window for displaying current operational status of one or more the plurality of ATMs associated with an identification code.

19. The portal system of claim 18, the status window further configured for displaying a potential failure indication for one or more of the plurality of ATMs.

20. The portal system of claim 17 further configured for displaying a potential failure indication for one or more of the plurality of ATMs.