Failure source server and mail server administrator alert management programs, systems, and methods

• US 8,495,434 B2
• Filed: 04/17/2009
• Issued: 07/23/2013
• Est. Priority Date: 11/27/2006
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kawaba, Motoyuki
• Primary Examiner(s): Baderman, Scott
• Assistant Examiner(s): KUDIRKA, JOSEPH R
• Application Number:
  US12/385,760
• Publication Number:
  US 20090204858A1
• Time in Patent Office: 1,558 Days
• Field of Search: 714/46, 714/47.1, 714/48, 714/49, 714/57, 709/206, 709/207
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36

Abstract

A server management system includes a management server and a mail server. The management server includes a source determination unit and an alert mail creator. The source determination unit determines as a source a symbol identifying a failure cause of a system according to the failure cause. The alert mail creator creates an alert mail with the source and with the system administrator of the system as a destination. The mail server sends the alert mail to a terminal device that the system administrator uses.

Claims

1. A computer-readable, non-transitory medium storing a mail server management program for notifying an administrator of a failure occurring in a system, the mail server management program causing a computer to perform as:

a transmitter which sends an alert mail with a source address and with a system administrator'"'"'s mail address of the system as a destination address to a terminal device that the system administrator uses, the source address being a symbol identifying a failure cause found in the system, the symbol being one of a plurality of symbols representing source addresses which are respectively associated with a plurality of possible failure causes in a source table;

a receiver which receives a filter resetting request which is sent from the system administrator to request another administrator to perform resetting of a mail filter; and

a request manager which sends a filter resetting request mail promoting the resetting of the mail filter to the another administrator'"'"'s mail address and registers a setting request state of the filter resetting request when the receiver receives the filter resetting request, sends a transfer trial mail with the source address, which is the same source address as the alert mail, to the another administrator'"'"'s mail address when the receiver receives an acknowledgement mail indicating that a terminal device that the another administrator uses completed the resetting of the mail filter, and deletes the setting request state when the receiver receives a response mail to the transfer trial mail.

2. A server management system for notifying an administrator of a failure occurring in a system, the server management system comprising:

a management server which includes;

a source table which stores a plurality of symbols representing source addresses, respectively associated with a plurality of possible failure causes,

a source determination unit which consults the source table to determine, as a source address to be used for alerting, one of the symbols that is associated with a failure cause found in the system, and

an alert mail creator which creates an alert mail with the source address and with a system administrator'"'"'s mail address of the system as a destination address; and

a mail server which sends the alert mail to a terminal device that the system administrator uses,

the mail server further including a request manager which sends a filter resetting request mail promoting resetting of a mail filter to another administrator'"'"'s mail address and registers a setting request state of the filter resetting request when receiving a filter resetting request which is sent from the system administrator to request the another administrator to perform resetting of a mail filter, sends a transfer trial mail with the source address, which is the same source address as the alert mail, to the another administrator'"'"'s mail address when receiving an acknowledgement mail indicating that a terminal device that the another administrator uses completed the resetting of the mail filter, and deletes the setting request state when receiving a response mail to the transfer trial mail.

3. The server management system according to claim 2, wherein:

the management server further includes a destination determination unit that determines the destination address according to the failure cause; and

the alert mail creator creates the alert mail with the source address and with the destination address determined by the destination determination unit.

4. The server management system according to claim 2, wherein the mail server further includes a request management section that manages a progress of the resetting of the mail filter of the terminal device that the another administrator uses after receiving the filter resetting request.

5. The server management system according to claim 4, wherein the request manager sends the progress of the resetting of the terminal device that the another administrator uses to the system administrator'"'"'s mail address based on the request management section when receiving a setting request state inquiry mail from the system administrator for confirming a state of the filter resetting request.

6. The server management system according to claim 2, wherein the mail server further includes a log creator that creates a log when the resetting of the mail filter is requested and creates a log when the setting request state is deleted.

7. The server management system according to claim 2, wherein the request manager sends the another administrator'"'"'s mail address the filter resetting request mail a plural number of times if not receiving the acknowledgement mail, and sends a request failure mail to the system administrator'"'"'s mail address if not receiving the acknowledgement mail in response to the filter resetting request mail.

8. The server management system according to claim 2, wherein the terminal device is a portable terminal.