System and method to graphically facilitate speech enabled user interfaces

• US 8,495,562 B2
• Filed: 12/17/2007
• Issued: 07/23/2013
• Est. Priority Date: 05/02/2003
• Status: Active Grant

• Current Assignee: Intervoice Limited Partnership
• Original Assignee: Intervoice Limited Partnership
• Inventors: Hambleton, Myra, Galles, Charles, Fuentes, John
• Primary Examiner(s): Zhen, Li B
• Assistant Examiner(s): Paulino, Lenin
• Application Number:
  US11/958,218
• Publication Number:
  US 20080098353A1
• Time in Patent Office: 2,045 Days
• Field of Search: 717/105, 717/109
• US Class Current: 717/105
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A graphical development environment for developing the program flow of an application, The environment is controlled by a plurality of icons, some of which are detailed sub-routines used to control the proper returns in systems in which speech recognition is utilized. In one embodiment, a loop construct is used with branches arranged by the sub-routine icons to ensure that a proper return is achieved based upon an expected grammar for that branch.

Claims

1. A method comprising:

a) in a graphical development environment provided by a computer system comprising a display, displaying a first icon, wherein;

i) the first icon corresponds to a first prompt to be provided to a user by an automated system during an interaction with the automated system; and

ii) the first prompt requests the first piece of information from the user and a second piece of information from the user;

b) in the graphical development environment, displaying a second icon, wherein;

i) the second icon corresponds to a second prompt to be provided to the user by the automated system during the interaction with the automated system only if the first prompt is provided to the user by the automated system during the interaction with the user; and

ii) the second prompt requests only the first piece of information from the user and is provided to the user by the automated system during the interaction with the automated system if and only if;

i) the first prompt is provided to the user by the automated system during the interaction with the user; and

ii) the first piece of information is not recognized in a response by the user to the first prompt;

c) in the graphical development environment, displaying a third icon, wherein;

i) the third icon corresponds to a third prompt to be provided to the user by the automated system during the interaction with the automated system if and only if;

the first prompt is provided to the user by the automated system during the interaction with the user; and

the second piece of information is not recognized in a response by the user to the first prompt; and

ii) the third prompt requests only the second piece of information from the user; and

d) wherein the first icon and the second icon are displayed simultaneously by the computer system, and the first prompt, the second prompt and the third prompt are displayed simultaneously by the computer system.