System, method and mobile device for remote control of a voice mail system

• US 8,498,289 B2
• Filed: 09/19/2007
• Issued: 07/30/2013
• Est. Priority Date: 01/18/2001
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Castell, William D., Mousseau, Gary P., Lazaridis, Mihal
• Primary Examiner(s): Nawaz, Asad
• Assistant Examiner(s): JENSEN, NICHOLAS A
• Application Number:
  US11/857,560
• Publication Number:
  US 20080008163A1
• Time in Patent Office: 2,141 Days
• Field of Search: 370/352, 379/88.11, 379/88.17, 379/352
• US Class Current: 370/352
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 7/0048 where the text-based messaging service is a Short Message Service
• CPC Class Codes: H04M 7/0051 where the data service is a multimedia messaging service
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04M 7/1235 where one of the core networks is a wireless network
• CPC Class Codes: H04M 7/1245 where a network other than PSTN/ISDN interconnects two PSTN/ISDN networks
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling

Abstract

A unified messaging system, method and user interface is provided for a handheld mobile communication device. The method may include the following steps: (a) receiving a notification signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device; (b) transmitting a command signal from the wireless device to the unified messaging system via the wireless data channel, the command signal including a message retrieval command; (c) receiving via the wireless voice channel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device; and (d) receiving the voice mail message from the unified messaging system via the wireless voice channel.

Claims

1. A method for processing a voice mail message stored at a unified messaging system using a wireless device configured to communicate over a wireless data channel and a circuit switched wireless voice channel, the method comprising:

receiving a notification signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device;

transmitting a command signal from the wireless device to the unified messaging system via the wireless data channel, the command signal including a voice mail message retrieval command;

receiving via the circuit switched wireless voice channel a voice call initiated by a voice mail system component of the unified messaging system in response to the voice mail message retrieval command transmitted from the wireless device; and

receiving the voice mail message from the unified messaging system via the circuit switched wireless voice channel.

2. The method of claim 1, further comprising the notification signal including information regarding the voice mail message, the information being displayed on a display interface of the wireless device, the display interface providing one or more commands for processing the voice mail message, wherein one of the one or more commands includes the message retrieval command.

3. The method of claim 1, further comprising playing the voice mail message on the wireless device.

4. The method of claim 2, wherein the notification signal received from the unified messaging system comprises an e-mail message including the information regarding the voice mail message.

5. The method of claim 1, wherein the information regarding the voice mail message comprises at least one of a message waiting indicator, a voice mail reference identification, a voice mail access telephone number, a caller identification, or a date and time of the voice mail message.

6. The method of claim 1, wherein the notification signal received from the unified messaging system comprises one of an e-mail message, an SMS message, an Internet Message Service message, an Enhanced Messaging Service message, or a Multi-Media Messaging Service message.

7. The method of claim 1, further comprising:

displaying a command list at the wireless device, the command list including one or more commands associated with voice mail operations; and

selecting and transmitting one of the commands on the command list from the wireless device to the unified messaging system to remotely control the operation of the unified messaging system.

8. The method of claim 7, further comprising:

for each of the commands on the command list, configuring the wireless device to output a voice mail system operating command; and

after a command is selected, transmitting the voice mail system operating command from the wireless device to the unified messaging system.

9. The method of claim 8, wherein the voice mail system operating command comprises a sequence of one or more Dual-Tone Multiple Frequency (DTMFI) signals.

10. A unified messaging system, configured to communicate with a wireless device over a circuit switched wireless data channel and a wireless voice channel, comprising:

means for storing voice mail messages associated with a user of the wireless device;

means for detecting a stored voice mail message associated with a user of the wireless device;

means for transmitting a notification signal to the wireless device via the wireless data channel;

means for receiving a command signal including a voice mail message retrieval command from the wireless device via the wireless data channel;

means for initiating a voice call via the circuit switched wireless voice channel to the wireless device; and

means for transmitting the voice mail message to the wireless device via the circuit switched wireless voice channel.

11. The system of claim 10, wherein the notification signal includes information regarding the voice mail message.

12. The system of claim 10, wherein the unified messaging system is interfaced with a private branch exchange (PBX) system.

13. The system of claim 12, wherein the PBX system receives a voice call and routes the voice call to the unified messaging system.

14. The system of claim 12, wherein the unified messaging system is integrated into the PBX system.

15. A wireless device capable of communicating via a wireless data network and a wireless voice network, the wireless device for use in conjunction with a unified messaging system that receives a voice call and stores a voice mail message in a data store associated with a user of the wireless device, comprising:

means for receiving a notification signal via the wireless data network, the notification signal indicating that the voice mail message is stored at the unified messaging system; and

means for transmitting a voice mail message retrieval command from the wireless device to the unified messaging system via the wireless data network;

wherein the message retrieval command causes the unified messaging system to initiate a voice call to the wireless device via a circuit switched voice communications channel, the wireless device including means for automatically answering the voice call and receiving the stored voice mail message via the circuit switched voice communications channel.

16. The wireless device of claim 15, further comprising a graphical display capable of displaying to the user of the wireless device a graphical interface for initiating one or more voice mail commands.

17. The wireless device of claim 16, wherein the one or more voice mail commands include at least one command designed to initiate retrieval of a voice mail message from the unified messaging system.