Methods to broadcast status of a self-service dispensing device

• US 8,498,738 B2
• Filed: 12/21/2010
• Issued: 07/30/2013
• Est. Priority Date: 12/21/2010
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Wencslao, Rex M.
• Primary Examiner(s): COLLINS, MICHAEL
• Application Number:
  US12/974,845
• Publication Number:
  US 20120158172A1
• Time in Patent Office: 952 Days
• Field of Search: 700/236, 700/237, 700/241, 700/244
• US Class Current: 700/241
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services

Abstract

A method is provided to that allows for the broadcast the status of a self-service dispensing device that a user is likely or scheduled to visit. A diagnostic program may be installed on a self-service dispensing device and/or a central server. The diagnostic program monitors the health and status of the self-service dispensing device. If a problem is detected by the diagnostic program, the self-service dispensing device or the central server proactively contacts likely visitors to the device as well as creates a service call to support personnel in order to have the problem repaired.

Claims

1. A method of operating a server operatively connected to a plurality of self-service dispensing devices, the method comprising:

receiving a request from a user who is at a first location to reserve a particular item at a particular self-service dispensing device at a second location which is different and remote from the first location;

transmitting the request to the particular self-service dispensing device at the second location;

receiving an indication that an error has occurred on the particular self-service dispensing device at the second location causing the particular self-service dispensing device to be unable to dispense the particular item; and

transmitting a message to a user device separate from the plurality of self-service dispensing devices indicating to the user who is later at a third location which is other than the second location and which is different and remote from the first location that the particular self-service dispensing device at the second location is unable to provide the particular item to the user.

2. The method of claim 1, wherein the indication that an error has occurred is performed by a diagnostic program installed on the particular self-service dispensing device.

3. The method of claim 1, wherein the indication that an error has occurred is performed by a diagnostic program installed on the server.

4. The method of claim 1, wherein the message to the user further comprises an option to request a refund and data that indicates other self-service dispensing devices that are able to provide the item.

5. The method of claim 3, wherein the diagnostic program on the server polls the particular self-service dispensing device to determine if there is an error with the particular self-service dispensing device.

6. The method of claim 1, further comprising transmitting a message to a service technician indicating the error of the particular self-service dispensing device to initiate repair.

13. One or more storage media storing instructions which, when executed by one or more computing devices, cause performance of the method recited in claim 1.

7. A method of operating a self-service dispensing device, the method comprising:

receiving from a server, a request that each of a plurality of users has reserved a corresponding particular item in available inventory;

receiving from the server, a request that each of the plurality of users desires to be notified of status of the particular self-service dispensing device;

determining that an error has occurred causing the particular self-service dispensing device to be unable to dispense the particular items to the plurality of users; and

broadcasting a message to a plurality of user devices separate from the particular self-service dispensing device to notify each of the users that the particular self-service dispensing device is unable to provide the corresponding particular item to the user.

8. The method of claim 7, wherein determining that an error has occurred is performed by a diagnostic program installed on the particular self-service dispensing device.

9. The method of claim 7, wherein broadcasting the message is first transmitting the message to the server, and the server broadcasting the message to each of the plurality of users.

10. The method of claim 7, wherein the message to each of the plurality of users further comprises an option to request a refund and data that indicates other self-service dispensing devices that are able to provide the item.

11. The method of claim 7, wherein broadcasting the message is directly from the particular self-service dispensing device.

12. The method of claim 7, further comprising transmitting a message to a service technician indicating the error of the particular self-service dispensing device to initiate repair.

14. One or more storage media storing instructions which, when executed by one or more computing devices, cause performance of the method recited in claim 7.

15. A system comprising:

one or more self-service dispensing devices; and

a server;

wherein (i) a first diagnostic program is installed and configured on at least one self-service dispensing device, (ii) a second diagnostic program installed and configured on the server for monitoring the one or more self-service dispensing devices for errors, (iii) a particular self-service dispensing device of the one or more self-service dispensing devices communicating with the server of any errors found by the first diagnostic program, and (iv) the server transmitting a message to one or more separate user devices of the one or more users who have previously reserved an item for pick up on the particular self-service dispensing device, the message comprising information for indicating the particular self-service dispensing device has experienced an error and/or is now unable to dispense the previously reserved item and instructions the one or more users to fulfill or cancel the reservation.

16. The system of claim 15, wherein the message further comprises an option to request a refund and data that indicates other self-service dispensing devices that are able to provide the item.

17. The system of claim 15, further comprising the server transmitting a message to a service technician indicating the error of the particular self-service dispensing device to initiate repair.