System and method for a visual voicemail interface

• US 8,503,623 B2
• Filed: 09/13/2012
• Issued: 08/06/2013
• Est. Priority Date: 12/19/2008
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Chatterjee, Koushik, Livesay, Amanda, Hawkins, Johnny
• Primary Examiner(s): Anwah, Olisa
• Application Number:
  US13/615,074
• Publication Number:
  US 20130003946A1
• Time in Patent Office: 327 Days
• Field of Search: 379/67.1, 379/68, 379/88.08, 379/88.11, 379/88.12, 379/88.19, 379/88.2, 379/88.22, 379/88.23, 379/88.25, 379/88.13, 379/88.14, 379/88.26
• US Class Current: 379/88.19
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system and method for receiving information for voicemail. A call is received from a caller. A voicemail message from the caller is recorded. A caller identifier is received from the caller in response to recording the voicemail message. The caller identifier is associated with one or more profiles. The voicemail message is filed utilizing the associated profile in response to receiving the caller identifier.

Claims

1. A method of receiving information for voicemail, the method comprising:

receiving, at a computer system, a call from a caller;

recording, with the computer system, a voicemail message from the caller;

identifying the caller, with the computer system;

interfacing, at the computer system, with a user application to retrieve contact information for the identified caller, wherein the user application comprises at least one of an electronic mail program or a calendar program;

compiling, from the contact information retrieved from the user application, a plurality of contact numbers for the caller; and

storing the voicemail message along with the plurality of contact numbers for the caller.

2. The method of claim 1, wherein the user application is an electronic mail program.

3. The method of claim 1, wherein the user application is a calendar program.

4. The method of claim 1, wherein the user application comprises a contact database.

5. The method of claim 1, wherein the user application accesses an online database.

6. The method of claim 1, wherein receiving a caller identifier further composes:

utilizing voice recognition to determine the caller identifier from the voicemail message.

7. The method of claim 6, wherein the caller identifier includes a name spoken by the caller.

8. The method of claim 6, further comprising:

prompting the user to speak a reference for determining the caller identifier.

9. The method of claim 1, wherein the receiving further comprises:

intercepting the call intended for a user by a voicemail system;

identifying the caller regardless of a phone or line utilized by the caller.

10. The method of claim 1, wherein the caller identifier is received as alpha numeric input through a telephonic device.

11. A voicemail system comprising:

a processor for executing a set of instructions;

a memory in communication with the processor, the memory operable to store the set of instructions, wherein the set of instructions are executed to;

receive a call from a caller;

record a voicemail message from the caller;

identify the caller;

interface with a user application to retrieve contact information for the identified caller, wherein the user application comprises at least one of an electronic mail program or a calendar program;

compile, from the contact information retrieved from the user application, a plurality of contact numbers for the caller; and

store the voicemail message along with the plurality of contact numbers for the caller.

12. The system of claim 11, wherein the user application is an electronic mail program.

13. The system of claim 11, wherein the user application is a calendar program.

14. The system of claim 11, wherein the user application comprises a contact database.

15. The system of claim 11, wherein the user application accesses an online database.

16. The system of claim 11, wherein receiving a caller identifier further composes:

utilizing voice recognition to determine the caller identifier from the voicemail message.

17. The system of claim 16, wherein the caller identifier includes a name spoken by the caller.

18. The system of claim 16, further comprising:

prompting the user to speak a reference for determining the caller identifier.

19. The system of claim 11, wherein the receiving further comprises:

intercepting the call intended for a user by a voicemail system;

identifying the caller regardless of a phone or line utilized by the caller.

20. The system of claim 11, wherein the caller identifier is received as alpha numeric input through a telephonic device.