Method and apparatus to process an incoming message
First Claim
1. A method of processing an incoming voice message, the method comprising:
- at a recipient system,receiving an incoming voice message from a message communicator;
using a processor to automatically analyze message content of the incoming voice message to identity at least one keyword included in the message content, the message content analysis being performed while a caller is connected with the message communicator;
identifying a predefined action associated with the at least one keyword, the predefined action including associating a priority with the incoming voice message; and
performing the predefined action when the at least one keyword is identified in the message content, the predefined action including a search action wherein the message content includes a spoken search term used to obtain an equivalent textual search term which is used to search a database of stored incoming voice messages for the textual equivalent search term to identify any stored incoming voice messages including the spoken search term.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
-
Citations
24 Claims
-
1. A method of processing an incoming voice message, the method comprising:
at a recipient system, receiving an incoming voice message from a message communicator; using a processor to automatically analyze message content of the incoming voice message to identity at least one keyword included in the message content, the message content analysis being performed while a caller is connected with the message communicator; identifying a predefined action associated with the at least one keyword, the predefined action including associating a priority with the incoming voice message; and performing the predefined action when the at least one keyword is identified in the message content, the predefined action including a search action wherein the message content includes a spoken search term used to obtain an equivalent textual search term which is used to search a database of stored incoming voice messages for the textual equivalent search term to identify any stored incoming voice messages including the spoken search term. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
-
18. Apparatus to process an incoming voice message, the apparatus comprising:
-
a communication interface to receive the incoming voice message; and a processing module to; automatically analyze message content of the incoming voice message to identify at least one keyword included in the message content, the message content analysis being performed while a caller is connected with the communication interface; identify a predefined action associated with the at least one keyword, the predefined action including associating a priority with the incoming voice message; and perform the predefined action when the at least one keyword is identified in the message content, the predefined action including a search action wherein the message content includes a spoken search term used to obtain an equivalent textual search term which is used to search a database of stored incoming voice messages for the textual equivalent search term to identify any stored incoming voice messages including the spoken search term. - View Dependent Claims (19, 20, 21, 22, 23)
-
-
24. Apparatus to process an incoming message, the apparatus comprising:
-
means for receiving an incoming message from a message communicator; means for automatically analyzing message content of the message to identify at least one keyword included in the message content, the message content analysis being performed while a caller is connected with the message communicator; means for identifying a predefined action associated with the at least one keyword, the predefined action including associating a priority with the incoming voice message; and means for performing the predefined action when the at least one keyword is identified in the message, the predefined action including a search action wherein the message content includes a spoken search term used to obtain an equivalent textual search term which is used to search a database of stored incoming voice messages for the textual equivalent search term to identify any stored incoming voice messages including the spoken search term.
-
Specification