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Methods and systems for routing calls

  • US 8,503,646 B1
  • Filed: 06/21/2012
  • Issued: 08/06/2013
  • Est. Priority Date: 04/05/2006
  • Status: Expired due to Fees
First Claim
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1. A method of call processing, the method comprising:

  • accessing a first account at a call processing system wherein the first account has an associated;

    first phone address and a second phone address associated with a primary account, a third phone address associated with a first secondary user account wherein the first secondary user account includes at least a fourth phone address, and a fifth phone address associated with a second secondary user account, wherein the first secondary user account further includes a sixth phone address;

    receiving over a network at the call processing system a first call directed to the third phone address, and at least partly in response;

    generating a first outbound call to the fourth phone address, and at least partly in response to determining that the first outbound call is not timely answered;

    generating a second outbound call to the second phone address, andlogging the status of the first call in a first secondary user call log wherein the first call is not logged to a primary account call log;

    receiving over the network at the call processing system a second call directed to the fifth phone address, and at least partly in response;

    generating a third outbound call to the sixth phone address and at least partly in response to determining that the third outbound call is not timely answered;

    generating a fourth outbound call to the sixth phone address, andlogging the status of the second call in a second secondary user calllog wherein the second call is not logged to the primary account call log;

    receiving over the network at the call processing system a third call directed to the first phone address, and at least partly in response;

    generating a fifth outbound call to the second phone address; and

    logging the status of the third call in the primary user call log.

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