Location based services quality assessment
First Claim
1. A method comprising:
- establishing a communication between a wireless network and a mobile device, the communication comprising target location data with respect to a present location of the mobile device;
receiving in the network, from the mobile device, subjective user feedback corresponding to an accuracy of the target location data, the subjective user feedback generated by a user of the mobile device;
correlating the subjective user feedback with event and condition information affecting the wireless network; and
reporting a quality of a service provided via the wireless network, the service involving location information, in association with a relevant subset of the event and condition information, the quality of the service related to the accuracy of the target location data.
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Abstract
A technique to gather and assess the quality of a location based services provided to a mobile wireless device via a wireless network includes providing location-based service information by referring to a target location of a requested item of interest within a proximity of the present location of the mobile wireless device. Subjective quality or accuracy information can be submitted to the wireless network from the from the wireless device. The subjective quality or accuracy information is correlated with event and condition information affecting the wireless network. Reports can be generated which indicate the quality and accuracy information of the target location information. The reports are useful for troubleshooting location-based service inaccuracy.
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Citations
18 Claims
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1. A method comprising:
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establishing a communication between a wireless network and a mobile device, the communication comprising target location data with respect to a present location of the mobile device; receiving in the network, from the mobile device, subjective user feedback corresponding to an accuracy of the target location data, the subjective user feedback generated by a user of the mobile device; correlating the subjective user feedback with event and condition information affecting the wireless network; and reporting a quality of a service provided via the wireless network, the service involving location information, in association with a relevant subset of the event and condition information, the quality of the service related to the accuracy of the target location data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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a data correlator configured to receive a subjective user input rating from a mobile device, connected to a wireless telephone network, wherein the subjective user input rating corresponds to an accuracy of a target location information provided by a service via the wireless telephone network, the data correlator being further configured to associate the subjective user input rating with a call data record of the user and at least one network event, the association producing a target location information quality assessment record; and a report generator, the report generator configured to provide a plurality of quality assessment records for examination, the records indicating the subjective user input rating providing an assessment of a quality of the service provided via the wireless telephone network, the service involving the target location information. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A tangible computer-readable storage medium comprising computer instructions which, when executed, perform a method, the instructions causing execution of steps comprising:
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establishing a communication between a wireless network and a mobile device, the communication comprising target location data with respect to a present location of the mobile device; receiving in the network, from the mobile device, subjective user feedback, corresponding to an accuracy of the target location data, the subjective user feedback generated by a user of the mobile device; correlating the subjective user feedback with event and condition information affecting the wireless telephone network; and reporting a quality of a service provided via the wireless network, the service involving location information, in association with a relevant subset of the event and condition information. - View Dependent Claims (18)
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Specification