Automated participants for hosted conversations

• US 8,510,399 B1
• Filed: 05/17/2011
• Issued: 08/13/2013
• Est. Priority Date: 05/18/2010
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Byttow, David Mark, Prasetya, Marcel Adi, Osinga, Douwe M.
• Primary Examiner(s): Hussain, Tauqir
• Application Number:
  US13/109,923
• Time in Patent Office: 819 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1822 Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A server system stores a hosted conversation having a special-purpose automated participant and a standard participant. The server system receives a request to modify the conversation from a first participant, determines a set of edits that update the conversation to an updated state in accordance with the request to modify the conversation; and sends, the set of edits to a second participant. When the first participant is a standard participant: the request includes an indication of preliminary edits; the conversation is updated in accordance with the preliminary edits; and the set of edits include concurrency-resolved edits. When the first participant is a special-purpose automated participant: the request includes an operation to be performed on the conversation; the operation is performed on the conversation at the server system; and the set of edits updates the conversation, in accordance with the operation.

Claims

1. A method, comprising:

at a server system having one or more processors and a memory storing one or more programs for execution by the one or more processors so as to perform the method;

storing a hosted conversation having a plurality of participants, the participants including one or more special-purpose automated participants that operate in accordance with instructions to perform one or more predefined operations in response to detecting predefined trigger criteria and one or more standard participants that respond dynamically to changes in the conversation;

receiving a request to modify the conversation from a first participant;

determining a set of edits that update the conversation in accordance with the request to modify the conversation; and

sending the set of edits to a second participant that update the conversation to an updated state;

wherein;

when the first participant is a standard participant;

the request includes an indication of preliminary edits that were performed on the conversation by the first participant;

determining the set of edits includes updating the conversation in accordance with the preliminary edits that were performed on the conversation by the first participant; and

the set of edits include concurrency-resolved edits that transform the conversation to the updated state;

when the first participant is a special-purpose automated participant;

the request includes a request to perform an operation on the conversation;

determining the set of edits includes performing the operation on the conversation; and

the set of edits include edits that update the conversation, in accordance with the operation, to the updated state; and

when the first participant is the special-purpose automated participant;

the first participant is in communication with a third-party;

the request to perform the operation on the conversation is a request to add third-party content to the conversation; and

the set of edits that are sent to the second participant update the conversation by adding the third-party content to the conversation.

2. The method of claim 1, wherein the request to perform the operation on the conversation is received in response to an event external to the conversation server.

3. The method of claim 1, wherein the first participant is the special-purpose automated participant and the method further comprises:

updating the conversation;

determining whether the updated conversation meets predefined notification criteria for the first participant; and

when the updated conversation meets the predefined notification criteria;

sending at least a predefined portion of the conversation to the first participant; and

receiving a response from the first participant corresponding to the predefined portion of the conversation.

4. The method of claim 1, wherein:

when the first participant is the standard participant, the preliminary edits are edits performed on a client-side copy of the conversation; and

when the first participant is the special-purpose automated participant, the request to perform the operation is a request to perform an edit operation on a server-side, concurrency-resolved copy of the conversation.

5. The method of claim 1, wherein the third-party content is third-party webservice content from a third-party webservice and further comprising:

after sending the set of edits to the second participant, receiving from the second participant a reply to the third-party webservice content; and

in response to the reply;

updating the conversation;

determining whether the updated conversation meets predefined notification criteria for the first participant; and

when the updated conversation meets the predefined notification criteria, sending at least a predefined portion of the conversation to the first participant.

6. The method of claim 5, wherein:

the third-party webservice is a media sharing application;

the content from the third-party webservice is a comment on media from the media sharing application; and

the reply includes a response to the comment.

7. The method of claim 1, wherein:

the first participant is the special-purpose automated participant; and

the request to perform the operation on the conversation includes a request to perform the operation using a first identifier that uniquely identifies a first user of a third-party webservice.

8. The method of claim 7, further comprising, receiving an additional request from the first participant, wherein the additional request is a request to perform an operation using a second identifier that uniquely identifies a second user of the third-party webservice.

9. The method of claim 7, wherein the first participant participates in the conversation using an identifier that includes a portion that identifies the first participant as the special-purpose automated participant and a portion that identifies the first user of the third-party webservice.

10. The method of claim 7, further comprising:

sending, to the first participant, a request for a profile associated with the first identifier;

receiving, in response to the request, information retrieved from the profile for the first user of the third-party webservice.

11. The method of claim 1, wherein the set of edits are sent to the second participant in real time.

12. The method of claim 1, wherein the conversation includes both structured content added by an automated participant and unstructured content added by a non-automated participant.

13. A non-transitory computer readable storage medium and one or more computer programs embedded therein, the one or more computer programs comprising instructions, which when executed by a computer system, cause the computer system to:

store a hosted conversation having a plurality of participants, the participants including one or more special-purpose automated participants that operate in accordance with instructions to perform one or more predefined operations in response to detecting predefined trigger criteria and one or more standard participants that respond dynamically to changes in the conversation;

receive a request to modify the conversation from a first participant;

determine a set of edits that update the conversation in accordance with the request to modify the conversation; and

send the set of edits to a second participant that update the conversation to an updated state;

wherein;

when the first participant is a standard participant;

the request includes an indication of preliminary edits that were performed on the conversation by the first participant;

determining the set of edits includes updating the conversation in accordance with the preliminary edits that were performed on the conversation by the first participant; and

the set of edits include concurrency-resolved edits that transform the conversation to the updated state;

when the first participant is a special-purpose automated participant;

the request includes a request to perform an operation on the conversation;

determining the set of edits includes performing the operation on the conversation; and

the set of edits includes include edits that update the conversation, in accordance with the operation, to the updated state; and

when the first participant is the special-purpose automated participant;

the first participant is in communication with a third-party;

the request to perform the operation on the conversation is a request to add third-party content to the conversation; and

the set of edits that are sent to the second participant update the conversation by adding the third-party content to the conversation.

14. The non-transitory computer readable storage medium of claim 13, wherein the request to perform the operation on the conversation is received in response to an event external to the conversation server.

15. The non-transitory computer readable storage medium of claim 13, wherein the first participant is the special-purpose automated participant and the instructions when executed cause the computer system to also:

update the conversation;

determine whether the updated conversation meets predefined notification criteria for the first participant; and

when the updated conversation meets the predefined notification criteria;

send at least a predefined portion of the conversation to the first participant; and

receive a response from the first participant corresponding to the predefined portion of the conversation.

16. The non-transitory computer readable storage medium of claim 13, wherein:

when the first participant is the standard participant, the preliminary edits are edits performed on a client-side copy of the conversation; and

when the first participant is the special-purpose automated participant, the request to perform the operation is a request to perform an edit operation on a server-side, concurrency-resolved copy of the conversation.

17. The non-transitory computer readable storage medium of claim 13, wherein the third-party content is third-party webservice content from a third-party webservice and wherein the instructions when executed cause the computer system to also:

after sending the set of edits to the second participant, receive from the second participant a reply to the third-party webservice content; and

in response to the reply;

update the conversation;

determine whether the updated conversation meets predefined notification criteria for the first participant; and

when the updated conversation meets the predefined notification criteria, send at least a predefined portion of the conversation to the first participant.

18. The non-transitory computer readable storage medium of claim 17, wherein:

the third-party webservice is a media sharing application;

the content from the third-party webservice is a comment on media from the media sharing application; and

the reply includes a response to the comment.

19. The non-transitory computer readable storage medium of claim 13, wherein:

the first participant is the special-purpose automated participant; and

the request to perform the operation on the conversation includes a request to perform the operation using a first identifier that uniquely identifies a first user of a third-party webservice.

20. The non-transitory computer readable storage medium of claim 19, wherein the instructions when executed cause the computer system to also receive an additional request from the first participant, wherein the additional request is a request to perform an operation using a second identifier that uniquely identifies a second user of the third-party webservice.