Method and system for prioritizing the presentation of information within a directory assistance context wireless and landline telephone systems

• US 8,515,047 B1
• Filed: 04/20/2006
• Issued: 08/20/2013
• Est. Priority Date: 04/20/2005
• Status: Active Grant

• Current Assignee: DDAVKM Incorporated
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Vanier, Andre Denis, Vanier, Dinoo Jal, Jawdat, Faisal N., Slemmer, Michael W.
• Primary Examiner(s): Nguyen, Khai N
• Application Number:
  US11/409,508
• Time in Patent Office: 2,679 Days
• Field of Search: 379/218.01, 379/265.01, 379/265.02, 379/265.03, 379/265.04, 379/265.05, 379/265.06, 379/265.07, 379/265.08, 379/265.09, 379/265.1, 379/265.11, 379/265.12, 379/265.13, 379/265.14, 379/266.01, 379/266.02, 379/266.03, 379/266.04, 379/266.05, 379/266.06, 379/266.07, 379/266.08, 379/266.09, 379/266.1, 379/114.13
• US Class Current: 379/218.01
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

A method of operating a directory assistance system is provided. The method includes receiving a number of directory assistance requests for information regarding at least one of a number of businesses. The number of directory assistance requests comes from a group of callers. The method also includes tracking a frequency with which information regarding the at least one of the number of businesses is requested, defining a number of business categories, and providing a business database comprising a listing of a number of businesses associated with at least one of the number of business categories. The method further includes receiving a directory assistance request including a business category from a caller and presenting a listing of businesses to the caller. An order of presentation is based on the frequency.

Claims

1. A method of operating a directory assistance system, the method comprising:

obtaining a plurality of business listings each of which are associated with at least one category of business;

receiving a plurality of directory assistance requests at said directory assistance system, each request for one of said plurality of business listings, the plurality of directory assistance requests coming from a plurality of callers;

tracking by a server at said directory assistance system, a frequency of requests from said plurality of callers for said plurality of business listings;

receiving at said directory assistance system at least one additional business category request from a subsequent caller, said additional business category request including a business category; and

presenting by said directory assistance system a responsive list of business listings, associated with said business category, to said subsequent caller making said additional business category request, wherein said responsive list has an order of presentation based on said frequency of requests of said business listings in said responsive list as tracked by the server.

2. The method of claim 1 further comprising:

receiving at least one paid advertisement; and

presenting the at least one paid advertisement to the caller.

3. The method of claim 1 wherein, at least one of said plurality of businesses makes a payment, and the order of presentation is also based on said payment.

4. The method of claim 1, further comprising the step of defining a characteristic and using a database server to collect information on whether said characteristic pertains to each caller, wherein said order of presentation is also based on whether said characteristic pertains to said caller, according to said database server.

5. The method of claim 4 wherein said characteristic is at least one of demographic, geographic, and psychographic.

6. The method of claim 1 wherein the information requested regarding at least one of a plurality of businesses is at least one of an address, a phone number, a product review, or a service review of a business.

7. The method of claim 1 wherein presenting a listing of businesses to the caller is performed in at least one of visual or aural format.

8. The method of claim 1 wherein the frequency is adjusted to account for a number of requests originating from a particular phone number during a period of time.

9. A method of operating a directory assistance system, the method comprising:

obtaining a plurality of business listings each of which are associated with at least one category of business;

receiving at said directory assistance system a plurality of business category requests from a plurality of callers, the requests including a request for business listings from one business category;

presenting by said directory assistance system to each of said plurality of callers a list of business listings from said business category in response to each of said requests;

providing by said directory assistance system an option to each of said plurality of callers to select a business from said list;

establishing a response rate by a server by tracking the number of times a business listing is selected by said plurality of callers from said list;

said directory assistance system receiving an additional business category request from a subsequent caller requesting a business listing from one of said business categories; and

said directory assistance system presenting a responsive list of businesses from said one business category in response to the additional directory assistance request, wherein said responsive list has an order of presentation based on said response rate of said business listings on said responsive list, as tracked by said server.

10. The method of claim 9 further comprising:

receiving at least one paid advertisement; and

presenting the at least one paid advertisement to the caller.

11. The method of claim 9 wherein at least one of said plurality of businesses makes a payment, and said order of presentation is also based on said payment.

12. The method of claim 9, further comprising the step of defining a characteristic and using a database server to collect information on whether said characteristic pertains to each caller, wherein said order of presentation is also based on whether said characteristic pertains to each caller, according to said database server.

13. The method of claim 12 wherein the characteristic is at least one of demographic, geographic, and psychgraphic.

14. The method of claim 9 wherein presenting a listing of businesses to the caller is performed in at least one of visual or aural format.

15. The method of claim 9 wherein the response rate is adjusted to account for a number of responses originating from a particular phone number during a period of time.

16. A method of operating a directory assistance system, the method comprising:

obtaining a plurality of business listings each of which are associated with at least one category of businesses;

receiving at said directory assistance system a directory assistance call from a plurality of callers requesting information;

in addition to a response to said directory assistance response, presenting by said directory assistance system advertisements from business listings to said plurality of callers;

tracking by a server at said directory assistance system a response rate to said advertisements for each business listing presented as advertisements;

receiving at said directory assistance system an additional business category request from a subsequent caller requesting a business listing from a business category; and

said directory assistance system presenting a responsive list of business listings to said subsequent caller in response to said additional business category request, wherein said responsive list has an order of presentation based on said response rate to said advertisements of said business listings on said responsive list, as tracked by said server.

17. The method of claim 16 wherein the information comprises a least one of a name, an address, a phone number, a product review, or a service review of a business.

18. The method of claim 16 further comprising:

receiving at least one paid advertisement; and

presenting the at least one paid advertisement to the caller.

19. The method of claim 16 wherein the advertisement was presented to a previous caller in a directory assistance business category request.

20. The method of claim 16 wherein the advertisement was presented to a previous caller in a directory assistance request for information regarding a business.

21. The method of claim 16 wherein establishing the order of presentation is based in part on a payment provided by the businesses.

22. The method of claim 16 wherein the order of presentation is additionally based on a characteristic associated with a subset of callers selected from the group of callers.

23. The method of claim 16 wherein said response rate is adjusted to account for a number of responses originating from a particular phone number during a period of time.