Medical listener
First Claim
Patent Images
1. A computer-implemented method comprising:
- establishing, by a computer system over a computer network, a real-time, text-based communication channel between a computer system used by a service provider and a computer system used by a consumer;
receiving, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, one or more text units from a real-time, text-based communication between the service provider and the consumer;
analyzing the one or more text units from the real-time, text-based communication by the computer system that established the real-time, text-based communication channel for presence of one or more predefined text units that relate to a health care topic;
selecting, by the computer system that established the real-time, text-based communication channel based on results of analyzing the one or more text units, information related to the health care topic, which is related to the one or more predefined text units from the real-time, text-based communication; and
providing, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, the selected information related to the health care topic to the computer system used by the service provider during the real-time, text-based communication.
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Abstract
An engagement is brokered between a consumer and a medical service provider; electronic text of a real-time, text-based communication between the medical service provider and the consumer is monitored during the engagement; the electronic text is analyzed for a triggering event related to at least one of medical diagnosis and medical treatment; the triggering event is detected in the electronic text; and medical information is provided to the medical service provider via a user interface in response to the triggering event.
84 Citations
20 Claims
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1. A computer-implemented method comprising:
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establishing, by a computer system over a computer network, a real-time, text-based communication channel between a computer system used by a service provider and a computer system used by a consumer; receiving, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, one or more text units from a real-time, text-based communication between the service provider and the consumer; analyzing the one or more text units from the real-time, text-based communication by the computer system that established the real-time, text-based communication channel for presence of one or more predefined text units that relate to a health care topic; selecting, by the computer system that established the real-time, text-based communication channel based on results of analyzing the one or more text units, information related to the health care topic, which is related to the one or more predefined text units from the real-time, text-based communication; and providing, by the computer system that established the real-time, text-based communication channel over the computer network through the real-time, text-based communication channel, the selected information related to the health care topic to the computer system used by the service provider during the real-time, text-based communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer program product residing on a non-transitory computer readable medium, the computer program product comprising instructions for causing a computer to:
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establish, over a computer network, a real-time, text-based communication channel between a computer system used by a service provider and a computer system used by a consumer; receive, over the computer network through the real-time, text-based communication channel, one or more text units from a real-time, text-based communication between the service provider and the consumer; analyze the one or more text units from the real-time, text-based communication for presence of one or more predefined text units that relate to a health care topic; select, based on the one or more text units analyzed, information related to the health care topic, which is related to the one or more predefined text units from the real-time, text-based communication; and provide, over the computer network through the real-time, text-based communication channel, the selected information related to the health care topic to the computer system used by the service provider during the real-time, text-based communication. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. An apparatus comprising:
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a processor; and a computer program product residing on a computer readable medium comprising instructions for causing the processor to; establish, over a computer network, a real-time, text-based communication channel between a computer system used by a service provider and a computer system used by a consumer; receive, over the computer network through the real-time, text-based communication channel, one or more text units from a real-time, text-based communication between the service provider and the consumer; analyze the one or more text units from the real-time, text-based communication for presence of one or more predefined text units that relate to a health care topic; select, based on the one or more text units analyzed, information related to the health care topic, which is related to the one or more predefined text units from the real-time, text-based communication; and provide, over the computer network through the real-time, text-based communication channel, the selected information related to the health care topic to the computer system used by the service provider during the real-time, text-based communication.
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Specification