Providing product recommendations through keyword extraction from negative reviews
First Claim
1. A computer-implemented method for providing product recommendations based on identification of negative sentiment key phrases in customer reviews, the method comprising:
- receiving, by a computer, a request for product information defining at least a product or product category;
identifying, by the computer, product reviews matching the product or product category to generate a review analysis set;
identifying, by the computer, negative sentiment key phrases in each review of the review analysis set;
calculating, by the computer, a weight for each identified negative sentiment key phrase by determining a relative frequency of the identified negative sentiment key phrase in the customer reviews of the review analysis set and calculating an inverse of the relative frequency;
correlating, by the computer, the negative sentiment key phrases with product characteristics using a classification rubric, wherein the classification rubric defines which negative sentiment key phrases are associated with a product characteristic;
calculating, by the computer, for each product characteristic, a score based on the weights of the negative sentiment key phrase or phrases correlated to the product characteristic;
generating, by the computer, an identity of each product reviewed in the review analysis set and, for each product, a summary of scored product characteristics; and
communicating, by the computer, at least a portion of the identities of each product reviewed in the review analysis set and the corresponding summary of scored product characteristics.
2 Assignments
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Accused Products
Abstract
A product recommendation system and method identify product characteristics from customer reviews using a semantic analysis of the product review text. The semantic analysis identifies negative sentiment keywords associated with one or more product characteristics in the customer review and assigns each negative sentiment keyword a value. The value of each identified negative sentiment keywords is then used to calculate a score for the product characteristic to which the negative sentiment keyword is correlated. A product recommendation report comprising the identified products, their product characteristics, a list of scored product reviews, or a combination thereof is then presented to the end user.
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Citations
26 Claims
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1. A computer-implemented method for providing product recommendations based on identification of negative sentiment key phrases in customer reviews, the method comprising:
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receiving, by a computer, a request for product information defining at least a product or product category; identifying, by the computer, product reviews matching the product or product category to generate a review analysis set; identifying, by the computer, negative sentiment key phrases in each review of the review analysis set; calculating, by the computer, a weight for each identified negative sentiment key phrase by determining a relative frequency of the identified negative sentiment key phrase in the customer reviews of the review analysis set and calculating an inverse of the relative frequency; correlating, by the computer, the negative sentiment key phrases with product characteristics using a classification rubric, wherein the classification rubric defines which negative sentiment key phrases are associated with a product characteristic; calculating, by the computer, for each product characteristic, a score based on the weights of the negative sentiment key phrase or phrases correlated to the product characteristic; generating, by the computer, an identity of each product reviewed in the review analysis set and, for each product, a summary of scored product characteristics; and communicating, by the computer, at least a portion of the identities of each product reviewed in the review analysis set and the corresponding summary of scored product characteristics. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product, comprising:
a non-transitory computer-readable storage device having computer-readable program code embodied therein that when executed by a computer cause the computer to perform a method for providing product information based on user-generated product reviews, the computer-readable program code comprising; computer-readable program code for receiving a request for product information defining at least a product or product category; computer-readable program code for identifying product reviews matching the review search criteria to generate a review analysis set; computer-readable program code for identifying negative sentiment key phrases in each review of the review analysis set; computer-readable program code for calculating a weight for each identified negative sentiment key phrase by determining a frequency of the negative sentiment key phrase in the review analysis set and calculating an inverse of the frequency; computer-readable program code for correlating the negative sentiment key phrases with product characteristics using a classification rubric, wherein the classification rubric defines which negative sentiment key phrases are associated with a product characteristic of a product class; computer-readable program code for calculating for each product characteristic a score based on the weights of the negative sentiment key phrase or phrases correlated to the product characteristic; computer-readable program code for generating an identity of each product reviewed in the review analysis set and, for each product, a summary of scored product characteristics; and computer-readable program code for communicating at least a portion of the identities of each product reviewed in the review analysis set and the corresponding summary of scored product characteristics. - View Dependent Claims (12, 13, 15, 16, 17, 18)
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14. The computer program product of 13, wherein the semantic analysis further identifies product characteristic categories for use in mapping the negative sentiment key words to a product characteristic in the classification rubric.
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19. A system for providing product information based on identification of negative sentiment key phrases in customer reviews, the system comprising:
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a storage device; a network communication device; and a processor communicatively coupled to the storage device and the network communication device, wherein the processor executes application code instructions that are stored in the storage device and that cause the system to; receive a request for product information defining at least a product or product category; identify product reviews matching the product or product category to generate a review analysis set; identify negative sentiment key phrases in each review of the review analysis set; calculate a weight for each identified negative sentiment key phrase by determining a frequency for the identified negative sentiment key phrase in the review analysis set and calculating an inverse of the frequency; correlate the negative sentiment key phrases with product characteristics using a classification rubric, wherein the classification rubric defines which product characteristics are associated with a negative sentiment key phrase; and calculate, for each product characteristic, a score based on the weights of the negative sentiment key phrases correlated to the product characteristic. - View Dependent Claims (20, 21, 23, 24, 25, 26)
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22. The system of 19, wherein the semantic analysis further identifies product characteristic categories for use in mapping the negative sentiment key words to a product characteristic in the classification rubric.
Specification