System and method for granting promotional rewards to both customers and non-customers

• US 8,517,258 B2
• Filed: 01/18/2011
• Issued: 08/27/2013
• Est. Priority Date: 02/08/2006
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Taylor, Robert Cameron, Pilarcik, Jeffrey J.
• Primary Examiner(s): Lee, Michael G
• Assistant Examiner(s): GUDORF, LAURA A
• Application Number:
  US13/008,567
• Publication Number:
  US 20110131097A1
• Time in Patent Office: 952 Days
• Field of Search: 235/375, 235/379, 235/380, 235/381, 235/383, 705/14, 705/43
• US Class Current: 235/379
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0215 Including financial accounts
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs

Abstract

Systems and methods of attracting and retaining customers of a Banking institution through an incentive program is disclosed, comprising: operating a promotional program, comprising the dispensing of a indicia redeemable for a prize, and wherein the dispensing of the indicia is accomplished through the use of an automated teller machine (ATM); and operating a rewards program, wherein upon a customer completing a triggering behavior, a specified reward is granted to the customer. Systems and methods of operating a promotional program for customers of a Banking institution is also disclosed, wherein the method comprises dispensing a indicia redeemable for a prize, and wherein the dispensing of the indicia is accomplished through the use of an automated checking machine (ATM).

Claims

1. A method, comprising:

receiving, electronically, a login request from a user at a terminal that is configured for conducting financial transactions;

determining, by a computer processor, a customer status of the user that comprises determining whether the user is an existing customer or a potential customer of a financial institution associated with the terminal, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution;

accessing, by the computer processor, information related to the user based upon the customer status;

applying, by the computer processor, a set of business rules to the information related to the user;

presenting at least one offer, comprising a redeemable indicia, electronically, to the user based on the application of the set of business rules and based on an identity of a financial institution associated with the user;

displaying, using the computer processor, upon the user completing a triggering behavior, the redeemable indicia; and

converting the user to an existing customer upon determining the user to be a potential customer and wherein the converting enables the user to redeem the redeemable indicia.

2. The method of claim 1, wherein the indicia is redeemable for a prize or a reward.

3. The method of claim 1, wherein the indicia is readable by the user.

4. The method of claim 2, wherein the indicia is directly redeemable for the prize or the reward with no additional steps or requirements placed upon the user to redeem the indicia beyond presenting the indicia in a manner indicated on the indicia.

5. The method of claim 1, wherein the terminal is a point of sale device.

6. The method of claim 1, wherein the login request is received through presentation of a device by the user.

7. The method of claim 6, wherein the device is a card.

8. The method of claim 1, further comprising:

printing the indicia on a receipt.

9. A method, comprising:

determining, by a computer processor, a customer status of a user that comprises determining whether the user is an existing customer or a potential customer of a financial institution, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution;

accessing, by the computer processor, a profile that is associated with the user and that is based upon the customer status;

applying, by the computer processor, a set of business rules to the profile that are based upon the customer status and the profile;

presenting at least one offer, comprising a redeemable indicia, electronically, to the user based on the application of the set of business rules to the user such that the offer is based on an identity of a potential customer'"'"'s present financial institution or comprises an offer related to the financial institution for the existing customer such that the offer is related to a new product or service offered by the financial institution that is not offered by the potential customer'"'"'s financial institution;

displaying, by the computer processor, the redeemable indicia; and

converting the user to an existing customer upon determining the user to be a potential customer of the financial institution and wherein the converting enables the user to redeem the redeemable indicia.

10. The method of claim 9, wherein the user is interacting with a terminal for conducting financial transactions associated with the financial institution.

11. The method of claim 9, further comprising:

dispensing the indicia as a ticket dispensed with a receipt of a transaction.

12. The method of claim 9, wherein the indicia is printed on a receipt of a transaction.

13. The method of operating a promotional program of claim 9, wherein the indicia is a redeemable code.

14. A system, comprising:

at least one terminal associated with a financial institution for receiving interaction from a user; and

a processor in electronic communication with the at least one terminal for;

determining a customer status of the user that comprises determining whether the user is an existing customer or a potential customer of the financial institution, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution;

accessing information associated with the user comprising a profile and that is based upon the customer status;

applying a set of business rules to the profile of the user that are based upon the customer status;

presenting at least one offer, comprising a redeemable indicia, based on the set of business rules to the user and based on an identity of a financial institution associated with the user;

displaying the redeemable indicia; and

converting the user to an existing customer upon determining the user to be a potential customer of the financial institution and wherein the converting enables the user to redeem the redeemable indicia.

15. The system of claim 14, wherein the at least one terminal comprises at least one automated teller machine (ATM).

16. The system of claim 14, further comprising:

dispensing the indicia from the at least one terminal.

17. The system of claim 16, wherein the indicia comprises a ticket dispensed from the at least one terminal.

18. The system of claim 16, wherein the indicia is printed on a receipt of a transaction.

19. The system of claim 14, wherein the indicia is a redeemable code.