Return payment card process
First Claim
1. A computer method comprising:
- receiving a card number, at a computer of a card administration system, for a returned payment card associated with a cardholder account of a cardholder, the cardholder account having a current payment card;
determining, by the computer, that the card number of the returned payment card is associated with an upgrade card or a replacement card in a card database of the card administration system for use in connection with the cardholder account;
setting, by the computer, a “
returned”
indicator of a data record for the returned payment card in the card database of the card administration system and initiating physical destruction of the returned payment card in response to the card administration system receiving the card number for the returned payment card without delay, and maintaining a status of the current payment card in the card database without change;
subsequent to initiating physical destruction of the returned payment card, determining, by the computer, whether updated profile information of the cardholder is received within a predetermined time period;
when the updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period;
updating a profile of the cardholder with the updated profile information;
generating, by the computer, data for producing a return-replacement payment card associated with the cardholder account; and
causing the return-replacement payment card to be sent to a location based on the updated profile information; and
when no updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period;
closing the cardholder account;
updating the data record for the returned payment card in the card database of the card administration system to indicate a closed status; and
returning any funds in the cardholder account.
1 Assignment
0 Petitions
Accused Products
Abstract
A payment card returned as undeliverable is processed with a card administration system that responds to the return of the payment card by setting a “returned” indicator in a data record of a cardholder to whom the payment card was intended for delivery, and otherwise maintains the cardholder'"'"'s account without change. A card handling system initiates destruction of the returned payment card and provides a replacement payment card to the cardholder if updated profile information of the cardholder is received within a predetermined time period, and closes the cardholder account and returns any funds in the cardholder account if no updated profile information of the cardholder is received within the predetermined time period.
17 Citations
20 Claims
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1. A computer method comprising:
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receiving a card number, at a computer of a card administration system, for a returned payment card associated with a cardholder account of a cardholder, the cardholder account having a current payment card; determining, by the computer, that the card number of the returned payment card is associated with an upgrade card or a replacement card in a card database of the card administration system for use in connection with the cardholder account; setting, by the computer, a “
returned”
indicator of a data record for the returned payment card in the card database of the card administration system and initiating physical destruction of the returned payment card in response to the card administration system receiving the card number for the returned payment card without delay, and maintaining a status of the current payment card in the card database without change;subsequent to initiating physical destruction of the returned payment card, determining, by the computer, whether updated profile information of the cardholder is received within a predetermined time period; when the updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; updating a profile of the cardholder with the updated profile information; generating, by the computer, data for producing a return-replacement payment card associated with the cardholder account; and causing the return-replacement payment card to be sent to a location based on the updated profile information; and when no updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; closing the cardholder account; updating the data record for the returned payment card in the card database of the card administration system to indicate a closed status; and returning any funds in the cardholder account. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system comprising:
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one or more processors; and a memory coupled to the one or more processors, the memory encoded with instructions configured to cause the one or more processors to perform operations including; receiving a card number for a returned payment card associated with a cardholder account of a cardholder, the cardholder account having a current payment card; determining that the card number of the returned payment card is associated with an upgrade card or a replacement card in a card database of the card administration system for use in connection with the cardholder account; setting a “
returned”
indicator of a data record for the returned payment card in the card database of the card administration system and initiating physical destruction of the returned payment card in response to the card administration system receiving the card number for the returned payment card without delay, and maintaining a status of the current payment card in the card database without change;subsequent to initiating physical destruction of the returned payment card, determining whether updated profile information of the cardholder is received within a predetermined time period; when the updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; updating a profile of the cardholder with the updated profile information; generating data for producing a return-replacement payment card associated with the cardholder account; and causing the return-replacement payment card to be sent to a location based on the updated profile information; and when no updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; closing the cardholder account; updating the data record for the returned payment card in the card database of the card administration system to indicate a closed status; and returning any funds in the cardholder account. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A non-transitory computer readable storage medium encoded with program instructions that, when executed, cause one or more processors in an electronic device to execute a method comprising:
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receiving a card number for a returned payment card associated with a cardholder account of a cardholder, the cardholder account having a current payment card; determining that the card number of the returned payment card is associated with an upgrade card or a replacement card in a card database of the card administration system for use in connection with the cardholder account; setting a “
returned”
indicator of a data record for the returned payment card in the card database of the card administration system and initiating physical destruction of the returned payment card in response to the card administration system receiving the card number for the returned payment card without delay, and maintaining a status of the current payment card in the card database without change;subsequent to initiating physical destruction of the returned payment card, determining whether updated profile information of the cardholder is received within a predetermined time period; when the updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; updating a profile of the cardholder with the updated profile information; generating data for producing a return-replacement payment card associated with the cardholder account; and causing the return-replacement payment card to be sent to a location based on the updated profile information; and when no updated profile information of the cardholder is determined to be received at the computer of the card administration system within the predetermined time period; closing the cardholder account; updating the data record for the returned payment card in the card database of the card administration system to indicate a closed status; and returning any funds in the cardholder account. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification