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Online method and system for advising customers on service needs, facilitating the scheduling of vehicle service appointments, and checking vehicle service status

  • US 8,521,654 B2
  • Filed: 05/21/2003
  • Issued: 08/27/2013
  • Est. Priority Date: 09/04/2002
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • receiving a service request, a scheduled maintenance request, a recall request or a vehicle status request at a dealer management system (DMS);

    receiving, at the DMS, a real-time ongoing vehicle repair status check;

    accessing, through the DMS, a database containing the real-time ongoing vehicle repair status; and

    transmitting, from the DMS to a user computer, the real-time ongoing vehicle repair status.

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