Methods and systems for managing telecommunications
First Claim
1. A method of processing a call comprising:
- receiving at a call processing system a first call from a caller intended for a first person;
storing a voice communication from the caller;
converting a first subset of words in a first portion of the caller'"'"'s voice communication into text at least partly in response to determining that the first portion of the caller'"'"'s voice communication is to be converted into text;
transmitting, by the call processing system, a notification regarding the first call to a terminal associated with the first person;
converting a set of words, including some or all words, in the first portion of the caller'"'"'s voice communication into text, wherein the set of words is larger than the first subset of words, and the set of words includes one or more words in the first subset of words;
enabling the first person to search the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text, for one or more search terms specified by the first person;
obtaining first search results corresponding to a search query from the first person;
providing the first person with the first search results;
wherein the first search results include at least a portion of the text of the voice communication;
enabling the first person to position a cursor within the at least a portion of the text included in the first search results to indicate where playback of the voice communication is to be performed;
enabling the first person to edit the text and/or call signaling information; and
promoting one or more services based at least in part on content of the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text.
1 Assignment
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Accused Products
Abstract
Methods and systems for call processing are described. A call from a caller intended for a first party is received at a call processing system, which stores call signaling information associated with the call. A greeting is played to the caller, and a voice communication is received and recorded. At least a first portion of the voice communication is transmitted in substantially real time to a terminal associated with the first person. At least a portion of the voice communication is converted to text and the text is stored and transmitted to a terminal associated with the first party. When a search query is received from the first party, the system searches the data store to determine if there is matching call having related matching call information. If there is a matching call, related information may be provided to the first party.
105 Citations
20 Claims
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1. A method of processing a call comprising:
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receiving at a call processing system a first call from a caller intended for a first person; storing a voice communication from the caller; converting a first subset of words in a first portion of the caller'"'"'s voice communication into text at least partly in response to determining that the first portion of the caller'"'"'s voice communication is to be converted into text; transmitting, by the call processing system, a notification regarding the first call to a terminal associated with the first person; converting a set of words, including some or all words, in the first portion of the caller'"'"'s voice communication into text, wherein the set of words is larger than the first subset of words, and the set of words includes one or more words in the first subset of words; enabling the first person to search the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text, for one or more search terms specified by the first person; obtaining first search results corresponding to a search query from the first person; providing the first person with the first search results; wherein the first search results include at least a portion of the text of the voice communication; enabling the first person to position a cursor within the at least a portion of the text included in the first search results to indicate where playback of the voice communication is to be performed; enabling the first person to edit the text and/or call signaling information; and promoting one or more services based at least in part on content of the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of processing a call comprising:
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receiving at a call processing system a first call from a caller directed to a first called party; storing a voice communication from the caller; converting a first subset of words in a first portion of the caller'"'"'s voice communication into text at least partly in response to determining that the first portion of the caller'"'"'s voice communication is to be converted into text; transmitting, by the call processing system, a notification regarding the first call to a terminal associated with the first person; converting a set of words, including some or all words, in the first portion of the caller'"'"'s voice communication into text, wherein the set of words is larger than the first subset of words, and the set of words includes one or more words in the first subset of words; enabling, via at least one computing system, the first person to search the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text, for one or more search terms specified by the first called party; obtaining first search results corresponding to a search query from the first person; providing the first called party with the first search results; wherein the first search results include at least a portion of the text of the voice communication; enabling the first person to position a cursor within the at least a portion of the text included in the first search results to indicate where playback of the voice communication is to be performed; enabling the first person to edit the text and/or call signaling information; and promoting one or more services based at least in part on content of the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A system comprising:
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at least one computer processor and non-transitory memory, which is operably connected to the at least one computer processor, and embodied with a computer program comprising instructions that when executed by the at least one computer processor cause the at least one computer processor to perform operations comprising; receiving a first call from a caller directed to a first called party; storing a voice communication from the caller; converting a first subset of words in a first portion of the caller'"'"'s voice communication into text at least partly in response to determining that the first portion of the caller'"'"'s voice communication is to be converted into text; transmitting a notification regarding the first call to a terminal associated with the first person; converting a set of words, including some or all words, in the first portion of the caller'"'"'s voice communication into text, wherein the set of words is larger than the first subset of words, and the set of words includes one or more words in the first subset of words; enabling the first person to search the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text, for one or more search terms specified by the first called party; obtaining first search results corresponding to a search query from the first person; providing the first called party with the first search results; wherein the first search results include at least a portion of the text of the voice communication; enabling the first person to position a cursor within the at least a portion of the text included in the first search results to indicate where playback of the voice communication is to be performed; enabling the first person to edit the text and/or call signaling information; and promoting one or more services based at least in part on content of the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text.
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Specification