Automation and security application store suggestions based on claims data

• US 8,527,306 B1
• Filed: 11/12/2012
• Issued: 09/03/2013
• Est. Priority Date: 11/12/2012
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Reeser, Andrew, Call, Shawn M., Kennedy, Stacy L., Drinan, Lee C., Frey, Lisa Ann, Payne, Kevin, Jacob, Michael
• Primary Examiner(s): Colbert, Ella
• Assistant Examiner(s): Ziegle, Stephanie M
• Application Number:
  US13/674,730
• Time in Patent Office: 295 Days
• Field of Search: 705/4, 705 35- 45
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method, system, and computer-readable medium that facilitate the reception of usage data about the utilization of an intelligent home system and insurance claims data and recommend intelligent home system products based on the claims data. The method, system, and computer-readable medium facilitate the analysis of the claims data to determine whether to recommend intelligent home system products and which, if any, intelligent home system products to recommend. Recommendations may be generated by comparing a user'"'"'s usage data to the claims data. Recommendations may be generated by comparing the usage data to products related to the claims submitted by one or more similar claimants in the claims data. Recommendations may be presented to a user if the intelligent home system.

Claims

1. A method for recommending intelligent home system products to a user of an intelligent home system comprising:

recording, with one or more processors, usage data about the user'"'"'s utilization of the intelligent home system, wherein the intelligent home system includes a plurality of installed devices, and wherein the usage data is associated with a user account information, includes usage data about each of the plurality of installed devices, and is stored on a non-transitory computer-readable medium;

receiving, at one or more processors, claims data about a plurality of insurance claims for losses to property, wherein each insurance claim includes information about the loss and information about the claimant, wherein the information about the loss includes one or more of a type of claim, a type of loss, or a location of loss;

analyzing, with one or more processors, the usage data and claims data to identify one or more intelligent home system devices to recommend to the user to install into the intelligent home system; and

presenting to the user, with one or more processors, the one or more intelligent home system devices to recommend.

2. The method of claim 1, wherein analyzing the usage data and claims data to identify one or more intelligent home system devices to recommend includes comparing the usage data to a similar claimants list.

3. The method of claim 2, wherein the similar claimants list is assembled using one or more of collaborative filtering, a cluster model, or a search-based algorithm.

4. The method of claim 2, wherein analyzing the usage data and claims data to identify one or more intelligent home system devices to recommend further includes indentifying products related to the claims submitted by one or more similar claimants on the similar claimants list.

5. The method of claim 2, wherein the similar claimants list is assembled based on the user account information.

6. The method of claim 1, wherein analyzing the usage data and claims data to identify one or more intelligent home system devices to recommend includes recommending an intelligent home system product based on one or more locations associated with the usage data.

7. The method of claim 1, wherein analyzing the usage data and claims data to identify one or more intelligent home system devices to recommend includes not recommending intelligent home system devices that are in the plurality of installed devices.

8. A computer system comprising:

a processor; and

a program memory storing executable instructions that when executed by the processor cause the computer system to;

record usage data about the user'"'"'s utilization of an intelligent home system, wherein the intelligent home system includes a plurality of installed devices, and wherein the usage data is associated with a user account information, includes usage data about each of the plurality of installed devices, and is stored on a non-transitory computer-readable medium;

receive claims data about a plurality of insurance claims for losses to property, wherein each insurance claim includes information about the loss and information about the claimant, wherein the information about the loss includes one or more of a type of claim, a type of loss, or a location of loss;

analyze the usage data and claims data to identify one or more intelligent home system devices to recommend to the user to install into the intelligent home system; and

present to the user the one or more intelligent home system devices to recommend.

9. The computer system of claim 8, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to compare the usage data to a similar claimants list.

10. The computer system of claim 9, wherein the similar claimants list is assembled using one or more of collaborative filtering, a cluster model, or a search-based algorithm.

11. The computer system of claim 9, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to indentify products related to the claims submitted by one or more similar claimants on the similar claimants list.

12. The computer system of claim 9, wherein the similar claimants list is assembled based on the user account information.

13. The computer system of claim 8, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to recommend an intelligent home system devices based on one or more locations associated with the usage data.

14. The computer system of claim 8, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to not recommend intelligent home system devices that are in the plurality of installed devices.

15. A non-transitory, computer-readable medium storing executable instructions that when executed by a processor of a computer system cause the computer system to:

record usage data about the user'"'"'s utilization of an intelligent home system, wherein the intelligent home system includes a plurality of installed devices, and wherein the usage data is associated with a user account information, includes usage data about each of the plurality of installed devices, and is stored on a non-transitory computer-readable medium;

receive claims data about a plurality of insurance claims for losses to property, wherein each insurance claim includes information about the loss and information about the claimant, wherein the information about the loss includes one or more of a type of claim, a type of loss, or a location of loss;

analyze the usage data and claims data to identify one or more intelligent home system devices to recommend to the user to install into the intelligent home system; and

present to the user the one or more intelligent home system devices to recommend.

16. The non-transitory, computer-readable medium of claim 15, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to compare the usage data to a similar claimants list.

17. The non-transitory, computer-readable medium of claim 16, wherein the similar claimants list is assembled using one or more of collaborative filtering, a cluster model, or a search-based algorithm.

18. The non-transitory, computer-readable medium of claim 16, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to indentify devices related to the claims submitted by one or more similar claimants on the similar claimants list.

19. The non-transitory, computer-readable medium of claim 16, wherein the similar claimants list is assembled based on the user account information.

20. The non-transitory, computer-readable medium of claim 15, wherein the executable instructions that when executed by the processor cause the computer system to analyze the usage data to identify one or more intelligent home system devices to recommend include instructions to not recommend intelligent home system devices that are in the plurality of installed devices.