Systems and methods for location management and emergency support for a voice over internet protocol device
First Claim
Patent Images
1. A method of managing location information for emergency service support of an internet protocol device, comprising:
- determining a geographic location change status associated with the internet protocol device;
selecting, with a processor, a suspended operating mode for the internet protocol device when the geographic location change status indicates a suspected location change,the suspended operating mode restricting the internet protocol device to;
using a subset of communication services associated with a service subscription of the internet protocol device, and using a 911 service;
when the internet protocol device is in the suspended mode and the internet protocol device attempts to make a call which is not allowed by the suspended mode;
forwarding a message to the internet protocol device requesting a user to confirm whether a registered geographic location associated with the internet protocol device is a current geographic location of the internet protocol device; and
selecting, with the processor, an unrestricted operating mode when a response is received confirming that the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device and when a service provider is able to provide an E911 service including a location-identification service at the current geographic location of the internet protocol device; and
when the registered geographic location is not confirmed to be the same as the current geographic location;
presenting a uniform resource locator via the internet protocol device to update the registered geographic location of the internet protocol device,offering to connect the internet protocol device with a customer service agent to update the registered geographic location of the internet protocol device, andupdating the registered geographic location of the internet protocol device when a user-provided geographic location provided to the customer service agent or provided via a website associated with the uniform resource locator is compliant with a master street address guide.
5 Assignments
0 Petitions
Accused Products
Abstract
Example systems and methods to manage location information for emergency services support of an internet protocol (“IP”) communication device are disclosed. A disclosed example method involves determining a geographic location change status associated with the IP device. A message is then forwarded to the IP device based on the geographic location change status requesting a user to confirm whether a registered geographic location associated with the IP device is a current geographic location of the IP device.
-
Citations
24 Claims
-
1. A method of managing location information for emergency service support of an internet protocol device, comprising:
-
determining a geographic location change status associated with the internet protocol device; selecting, with a processor, a suspended operating mode for the internet protocol device when the geographic location change status indicates a suspected location change, the suspended operating mode restricting the internet protocol device to;
using a subset of communication services associated with a service subscription of the internet protocol device, and using a 911 service;when the internet protocol device is in the suspended mode and the internet protocol device attempts to make a call which is not allowed by the suspended mode; forwarding a message to the internet protocol device requesting a user to confirm whether a registered geographic location associated with the internet protocol device is a current geographic location of the internet protocol device; and selecting, with the processor, an unrestricted operating mode when a response is received confirming that the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device and when a service provider is able to provide an E911 service including a location-identification service at the current geographic location of the internet protocol device; and when the registered geographic location is not confirmed to be the same as the current geographic location; presenting a uniform resource locator via the internet protocol device to update the registered geographic location of the internet protocol device, offering to connect the internet protocol device with a customer service agent to update the registered geographic location of the internet protocol device, and updating the registered geographic location of the internet protocol device when a user-provided geographic location provided to the customer service agent or provided via a website associated with the uniform resource locator is compliant with a master street address guide. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A system to manage location information for emergency service support of an internet protocol device, the system comprising:
-
an internet protocol address interface to receive a first internet protocol address associated with the internet protocol device; a comparator to compare the first internet protocol address with a second internet protocol address; an operating mode selector to; determine a geographic location change status based on the comparison by the comparator, and select a suspended operating mode for the internet protocol device when the geographic location change status indicates a suspected location change, the suspended operating mode restricting the internet protocol device to;
using a subset of communication services associated with a service subscription of the internet protocol device, and using a 911 service;a user interface to forward a message to the internet protocol device when the internet protocol device is in the suspended mode and the internet protocol device attempts to make a call which is not allowed by the suspended mode, the message requesting a user to confirm whether a registered geographic location associated with the internet protocol device is a current geographic location of the internet protocol device; the operating mode selector further to select an unrestricted operating mode when a response is received confirming that the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device and when a service provider is able to provide an E911 service including a location-identification service at the current geographic location of the internet protocol device, and when the registered geographic location is not confirmed to be the same as the current geographic location, the user interface is further to present a uniform resource locator via the internet protocol device to update the registered geographic location of the internet protocol device, and offer to connect the internet protocol device with a customer service agent to update the registered geographic location of the internet protocol device; and a geographic location information interface to update the registered geographic location of the internet protocol device when a user-provided geographic location provided to the customer service agent or provided via a website associated with the uniform resource locator is compliant with a master street address guide. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. A machine accessible storage device comprising instructions that, when executed, cause a machine to perform operations comprising:
-
when a first internet protocol address associated with a current geographic location of an internet protocol device does not match a second internet protocol address associated with a registered geographic location of the internet protocol device, selecting a suspended operating mode for the internet protocol device, the suspended operating mode restricting the internet protocol device to using a subset of communication services associated with a service subscription of the internet protocol device, the subset including a 911 service; and when the internet protocol device is in the suspended mode and the internet protocol device attempts to make a call which is not allowed by the suspended mode; forwarding a message to the internet protocol device requesting a user to confirm whether the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device; and selecting an unrestricted operating mode when a response is received confirming that the registered geographic location associated with the internet protocol device is the current geographic location of the internet protocol device and when a service provider is able to provide an E911 service including a location-identification service at the current geographic location of the internet protocol device; and when the registered geographic location is not confirmed to be the same as the current geographic location; presenting a uniform resource locator via the internet protocol device to update the registered geographic location of the internet protocol device, offering to connect the internet protocol device with a customer service agent to update the registered geographic location of the internet protocol device, and updating the registered geographic location of the internet protocol device when a user-provided geographic location provided to the customer service agent or provided via a website associated with the uniform resource locator is compliant with a master street address guide. - View Dependent Claims (22, 23, 24)
-
Specification