Methods and systems for dynamic treatment of callers
First Claim
Patent Images
1. A method of processing calls, the method comprising:
- receiving an indication that a first call from a caller is being received at a user mobile device associated with a user;
determining, via at least one computing system, if the user mobile device is set to a silent mode;
determining, via at least one computing system, if the caller is eligible to modify operation of the silent mode;
determining, via at least one computing system, whether the user has answered the first call from the caller;
at least partly in response to determining that the first user has not answered the first call and that the caller is eligible to modify operation of the silent mode, providing an outgoing message to the caller, the messaging indicating that the caller;
can leave a voice message for the user, orprovide an entry via a user interface to notify the user that the first call is an important call; and
determining whether the caller provided the entry to notify the user that the first call is an important call or whether the caller is leaving a voice message for the user,at least partly in response to determining, via at least one computing system, that the caller did not provide the entry to notify the user that the first call is an important call, and that the caller is leaving a voice message for the user on the user mobile device, recording the caller voice message on the user mobile device,at least partly in response to determining that the caller provided the entry to notify the user that the first call is an important call within a predetermined amount of time, causing, at least in part, the user mobile device to provide a user cognizable alert,enabling, via at least one computing system, the user mobile device to provide up to a specified number of alerts regarding the first call, wherein the specified number of alerts is configured to be less than a number of alerts which would cause the first call to be answered by a carrier voice messaging system of a carrier.
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Abstract
Methods and systems for dynamic treatment of callers are described. Optionally, a communication system may include an application installed on a user communication device. The communication system may be utilized to receive and screen calls, enable a user to specify which calling parties may bypass a low indication mode and/or a non-indication mode, challenge callers, and/or identify urgent calls.
43 Citations
18 Claims
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1. A method of processing calls, the method comprising:
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receiving an indication that a first call from a caller is being received at a user mobile device associated with a user; determining, via at least one computing system, if the user mobile device is set to a silent mode; determining, via at least one computing system, if the caller is eligible to modify operation of the silent mode; determining, via at least one computing system, whether the user has answered the first call from the caller; at least partly in response to determining that the first user has not answered the first call and that the caller is eligible to modify operation of the silent mode, providing an outgoing message to the caller, the messaging indicating that the caller; can leave a voice message for the user, or provide an entry via a user interface to notify the user that the first call is an important call; and determining whether the caller provided the entry to notify the user that the first call is an important call or whether the caller is leaving a voice message for the user, at least partly in response to determining, via at least one computing system, that the caller did not provide the entry to notify the user that the first call is an important call, and that the caller is leaving a voice message for the user on the user mobile device, recording the caller voice message on the user mobile device, at least partly in response to determining that the caller provided the entry to notify the user that the first call is an important call within a predetermined amount of time, causing, at least in part, the user mobile device to provide a user cognizable alert, enabling, via at least one computing system, the user mobile device to provide up to a specified number of alerts regarding the first call, wherein the specified number of alerts is configured to be less than a number of alerts which would cause the first call to be answered by a carrier voice messaging system of a carrier. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer system comprising:
one or more hardware processors in communication with a non-transitory computer readable medium storing software modules including instructions that are executable by the one or more hardware processors, the software modules including at least; a module configured to receive an indication that a first call from a caller is being received at a user mobile device associated with a user; a mode detection module configured to determine if the user mobile device is set to a silent mode; an eligibility detection module configured to determine if the caller is eligible to modify operation of the silent mode; a call processing module configured to; determine whether the user has answered the first call from the caller, and at least partly in response to determining that the first user has not answered the first call and that the caller is eligible to modify operation of the silent mode, provide an outgoing message to the caller, the messaging indicating that the caller; can leave a voice message for the user, or provide an entry via a user interface to notify the user that the first call is an important call; and determine whether the caller provided the entry to notify the user that the first call is an important call or whether the caller is leaving a voice message for the user, at least partly in response to determining that the caller did not provide the entry to notify the user that the first call is an important call, and that the caller is leaving a voice message for the user on the user mobile device, record the caller voice message on the user mobile device, at least partly in response to determining that the caller provided the entry to notify the user that the first call is an important call within a predetermined amount of time, cause, at least in part, the user mobile device to provide a user cognizable alert, enable the user mobile device to provide up to a specified number of alerts regarding the first call, wherein the specified number of alerts is configured to be less than a number of alerts which would cause the first call to be answered by a voice messaging system of a carrier. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A non-transitory computer readable medium storing instructions that when executed by a system comprising one or more hardware processors, are configured to cause the system to perform operations comprising:
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receiving an indication that a first call from a caller is being received at a user mobile device associated with a user; determining if the user mobile device is set to a silent mode; determining if the caller is eligible to modify operation of the silent mode; determining whether the user has answered the first call from the caller; at least partly in response to determining that the first user has not answered the first call and that the caller is eligible to modify operation of the silent mode, providing an outgoing message to the caller, the messaging indicating that the caller; can leave a voice message for the user, or provide an entry via a user interface to notify the user that the first call is an important call; and determining whether the caller provided the entry to notify the user that the first call is an important call or whether the caller is leaving a voice message for the user, at least partly in response to determining that the caller did not provide the entry to notify the user that the first call is an important call, and that the caller is leaving a voice message for the user on the user mobile device, recording the caller voice message on the user mobile device, at least partly in response to determining that the caller provided the entry to notify the user that the first call is an important call within a predetermined amount of time, causing, at least in part, the user mobile device to provide a user cognizable alert, enabling the user mobile device to provide up to a specified number of alerts regarding the first call, wherein the specified number of alerts is configured to be less than a number of alerts which would cause the first call to be answered by a voice messaging system of a carrier. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification