Methods and apparatus for supporting electronic requests for information and promotions on multiple device platforms in an integrated manner

• US 8,538,835 B2
• Filed: 07/26/2010
• Issued: 09/17/2013
• Est. Priority Date: 05/28/2010
• Status: Active Grant

• Current Assignee: Time Warner Cable Enterprises LLC (Charter Communications Incorporated)
• Original Assignee: Time Warner Cable Enterprises LLC (Charter Communications Incorporated)
• Inventors: Chen, John Anthony, Gould, Kenneth, Kreth, Will, Patel, Vipul
• Primary Examiner(s): Choi, Peter
• Assistant Examiner(s): PALAVECINO, KATHLEEN GAGE
• Application Number:
  US12/843,596
• Publication Number:
  US 20110295719A1
• Time in Patent Office: 1,149 Days
• Field of Search: 705 261- 272, 705 144- 1472, 705/319
• US Class Current: 705/27.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/4878 Advertisement messages

Abstract

Methods and apparatus for supporting electronic promotions and electronic requests for information, e.g., in an integrated manner, on multiple platforms including, e.g., cable network systems, cell phones, etc., are described. Rewards and/or benefits are tracked in a centralized manner and a subscriber is allowed to accumulate rewards and benefits in a single account irrespective of which device or platform was used to initiate an eRFI and/or to act upon a promotion. The methods and apparatus of the present invention allow a cable service provider which supports eRFI on set top boxes to use the same eRFI server to provide responses to eRFI requests received from devices, e.g., cell phones and/or E-mail devices corresponding to a service subscriber, to forward electronic promotion information and to reward users in a forwarding chain for redemptions of coupons included in forwarded promotion information. Forwarded promotion information securely identifies each device/user in the forwarding chain.

Claims

1. A method of communicating electronic promotion information, the method comprising:

operating a first communications device to receive electronic promotion information signed by a sender device sending the electronic promotion information to the first communications device, said first communications device being a device used by an intended user of said electronic promotion information;

operating the first communications device to perform one of;

i) send a signed version of the electronic promotion information including a signature corresponding to the first communications device and a signature corresponding to said sender device to at least one other device;

or

ii) send a message to cause a signed version of the electronic promotion information including a signature corresponding to the first communications device and a signature corresponding to the sender device to be sent to the at least one other device; and

wherein said signature corresponding to the first communications device is generated by one of said first communications device or a server using a key or secret corresponding to the first communications device.

2. The method of claim 1,

wherein the method includes said step of operating the first communications device to send a message to cause a signed version of the electronic promotion information including the signature corresponding to the first communications device and the signature corresponding to the sender device to be sent to at least one other device, and

wherein said step of operating the first communications device to send a message to cause a signed version of the electronic promotion information including the signature corresponding to the first communications device and the signature corresponding to the sender device to be sent to at least one other device includes:

operating the first communications device to send a request to forward the electronic promotion information.

3. The method of claim 2, further comprising:

operating a server that was used to communicate the electronic promotion information that was received by the first communications device to forward the electronic promotion information with a signature corresponding to the first communications device and a signature corresponding to the sender device to said at least one other device.

4. The method of claim 1, wherein said received electronic promotion information includes information identifying multiple mobile wireless communications devices which are in a forwarding chain involved in forwarding said electronic promotion information to said first communications device, said forwarding chain including mobile wireless communications devices which forwarded said electronic promotion information or caused said electronic promotion information to be forwarded.

5. The method of claim 1,

wherein said first communications device is a wireless communications terminal and where said at least one other device is a second wireless terminal;

and

wherein said method includes said step of operating the first communications device to send the signed version of the electronic promotion information including the signature corresponding to the first communications device and the signature corresponding to said sender device to said at least one other device, the method further comprising;

operating the first communications device to sign said electronic promotion information to generate said signed version of the electronic promotion information including the signature corresponding to the first communications device and the signature corresponding to said sender device.

6. The method of claim 1, wherein said electronic promotion information is one of a eRFI enabled video or an electronic coupon.

7. The method of claim 1,

wherein said electronic promotion information includes an electronic coupon, the method further comprising:

operating the first communications device to receive updated coupon value information, said updated coupon value information indicating a current value of said electronic coupon, said current value being a function of a number of electronic coupons forwarded by said first communications device which were redeemed.

8. The method of claim 7, wherein said updated coupon value information is received from a server used to track coupon redemption.

9. The method of claim 8, wherein said received electronic promotion information includes forwarding information and digital signatures corresponding to a plurality of senders in a forwarding chain through which said electronic promotion information was forwarded to the first communications device.

10. The method of claim 7, further comprising:

operating the first communications device to redeem the electronic coupon by supplying coupon information to a retailer.

11. The method of claim 1, wherein said step of operating a first communications device to receive electronic promotion information includes:

receiving an electronic coupon from a mail server which forwarded the electronic coupon to an E-mail address corresponding to a user of said first communications device in response to a request received via a cable set top box.

12. The method of claim 1, wherein the method includes said step of

operating the first communications device to send a signed version of the electronic promotion information including a signature corresponding to the first communications device and a signature corresponding to said sender device to at least one other device;

and

wherein sending the signed version of the electronic promotion information to at least one other device includes;

accessing a list of addresses corresponding to a social network; and

forwarding the electronic promotion information to at least one address included in the list of addresses corresponding to the social network.

13. The method of claim 12, wherein said electronic promotion information is an electronic coupon;

and

wherein the at least one address to which said electronic promotion information is forwarded is selected by a user of said first communications device after said electronic promotion information is displayed on a display.

14. The method of claim 1, wherein said electronic promotion information includes an interactive routine which displays a product or store location.

15. The method of claim 14, wherein said interactive routine is a cell phone application, said cell phone application allowing a user to view and manipulate a 3D representation of a product available for purchase.

16. The method of claim 14, wherein said interactive routine is a game routine which can be played on a user'"'"'s cell phone in which items for sale are displayed as part of said game.

17. The method of claim 16, wherein said interactive routine includes an option for purchasing one or more items via the cell phone.

18. The method of claim 1, wherein said first communications device is a set top box.

19. The method of claim 1, wherein said first communications device is a wireless terminal.

20. A system for supporting electronic promotions, the system comprising:

a first server including a processor, the first server being configured to;

send electronic promotion information to a first communications device, said electronic promotion information being signed by a sender of the electronic promotion information, said first communications device used by an intended user of said electronic promotion information;

a second server configured to;

monitor, after said electronic promotion information is sent to the first communications device, for a request to forward the electronic promotion information to a second communications device; and

wherein said first server is further configured to;

forward a signed version of said electronic promotion information including information identifying said first communications device to said second communications device, said second communications device being indicated by said request to forward the electronic promotion information, said signed version of said electronic promotion information including a signature corresponding to said sender of the electronic promotion information and a signature of the first communications device; and

wherein said signature of the first communications device is generated by one of said first communications device or said second server using a key or secret corresponding to the first communications device.

21. The system of claim 20, further comprising:

a third server configured to;

track redemption of one or more electronic coupons included in electronic promotion information that is forwarded by said first communications device with an electronic signature of the first communications device or is sent to another device with an electronic signature corresponding to said first communications device; and

adjust a value of an electronic coupon sent to the first communications device based on the redemption of a forwarded coupon including a signature of the first communications device.

22. The system of claim 21,

wherein said second server is further configured to send information to the first communications device indicating the adjusted value of said electronic coupon sent to the first communications device.

23. The method of claim 22, wherein said first server is an E-mail server.

24. The method of claim 23, wherein said first communications device is a set top box.