Intelligent routing of coordinated audio, video, web services and measurement data streams

• US 8,539,083 B2
• Filed: 03/09/2010
• Issued: 09/17/2013
• Est. Priority Date: 03/11/2009
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Augustinos, Nicholas, Cham, Jack Chi, Li, Ping, Singhal, Dave M., Yang, Shawn Hsiao-Ping, Zheng, Danyang R.
• Primary Examiner(s): Osman, Ramy M
• Application Number:
  US12/720,335
• Publication Number:
  US 20100235517A1
• Time in Patent Office: 1,288 Days
• Field of Search: 709/203, 709/217, 709/223, 709/224, 709/225, 709/227, 709/228, 709/230
• US Class Current: 709/227
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04M 3/4935 Connection initiated by DAS system
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system may receive a request from a client station to communicate with any available expert that matches at least one criterion. The system determines an identity of an expert station associated with an expert matching the at least one criterion. The system may then establish a session between the client station and the expert station, where the session includes a first connection and a second connection, the first connection is for transmission of audio/video, and the second connection is for transmission of telemetry data during the transmission of the audio/video. The telemetry data is measured at the client station.

Claims

1. A system comprising:

a memory; and

a processor in communication with the memory, the memory including computer code executable with the processor, wherein the computer code is configured to;

receive a request from a first device at a client station to communicate with a matching expert determined from a plurality of available experts, wherein the matching expert matches at least one criterion specified in the request from the first device, and wherein the at least one criterion includes a type of medical expertise;

determine an identity of an expert station associated with the matching expert; and

establish a session between the client station and the expert station, the session including a first connection and a second connection, the first connection being for transmission of at least one of a video stream or an audio stream between the first device and the expert station, the second connection being for transmission of telemetry data from at least one second device at the client station to the expert station, wherein the telemetry data is transmitted during the transmission of the at least one of the video stream or the audio stream, and wherein the telemetry data is measured at the client station at the at least one second device, and wherein the telemetry data is different than the video stream and the audio stream.

2. The system of claim 1, wherein the at least one criterion of an expert includes at least one of a type of doctor, languages spoken by the expert, a health care provider that the expert is associated with, and insurance providers the expert is associated with.

3. The system of claim 1, wherein the computer code is further configured to transmit a first instruction to the client station, the first instruction being for the client station to establish the first connection to the expert station, and wherein the computer code is further configured to transmit a second instruction to the expert station, the second instruction being for the expert station to establish the second connection to the client station.

4. The system of claim 1, wherein the computer code is further configured to transmit an instruction to the expert station, the instruction being for the expert station to establish the second connection to the client station.

5. The system of claim 1, wherein the expert station is a first expert station and the computer code is further configured to include a second expert station in the first connection and to include a third connection in the session, the first connection being for transmission of audio and video between the client station, the first expert station, and the second expert station, and the third connection being for the transmission of the telemetry data from the client station to the second expert station.

6. The system of claim 1, wherein the request from the client station includes a first request from the client station for identities of any available experts matching the at least one criterion and a second request from the client station including an identified one of the experts.

7. The system of claim 1, wherein the computer code is further configured to transmit an instruction from the expert station to the client station, the instruction being for the expert station to control the at least one second device at the client station.

8. Logic encoded in one or more tangible media for execution with a processor and when executed operable to:

receive a request, from a client station, to communicate with an available expert matching at least one criterion specified by the client station;

determine a matching expert from a set of available experts, the matching expert corresponds to the at least one criterion;

determine an identity of an expert station associated with the matching expert; and

start a session between the client station and the expert station, the session including a first connection and a second connection, the first connection being for transmission of at least one of a video stream or an audio stream from a first device at the client station, and the second connection being for transmission of telemetry data obtained from a second device at the client station, wherein the telemetry data is distinct from the video stream and the audio stream.

9. The tangible media of claim 8, wherein the logic is further operable to transmit session information associated with the session to the expert station.

10. The tangible media of claim 8, wherein the logic is further operable to provide access to session information associated with the session via an API (application programming interface), the session information including a network location from which the telemetry data may be received.

11. The tangible media of claim 8, wherein the logic is further operable to provide access to session information associated with the session via an API (application programming interface), the session information including information extracted from a database based on an identity of a user at the client station.

12. The tangible media of claim 8, wherein the logic is further operable to transmit any information over the second connection in either direction between the client station and the expert station, wherein the information from the expert station includes commands to the client station to control the second device to obtain the telemetry data.

13. The tangible media of claim 8, wherein the logic is further operable to provide the first connection using a first communication protocol and the second connection using a second communication protocol.

14. A method comprising:

transmitting, from a client station, a request to connect to any expert meeting at least one criterion, the at least one criterion and the request not including an identity of a matching expert or an identity of an expert station associated with the matching expert;

determining the matching expert based on a comparison of the at least one criterion with a plurality of attributes of each of a set of available experts;

obtaining, at the client station, the identity of the expert station associated with the matching expert in response to the request to connect;

communicating at least one of an audio stream or a video stream over a first connection between the expert station and a first device in the client station;

obtaining, at the client station, telemetry data measured by at least one second device in the client station, the telemetry data being separate from the audio stream and the video stream; and

transmitting the telemetry data over a second connection from the at least one second device in client station to the expert station, the first and second connections included in a session between the client station and the expert station.

15. The method of claim 14, wherein transmitting the request comprises initiating a phone call to a phone number and transmitting keypad selections selected in response to verbal prompts received during the phone call.

16. The method of claim 14, wherein transmitting the request comprises transmitting a hypertext transfer protocol request to a session management application.

17. The method of claim 14 further comprising transmitting connect information from the client station to a session management application, the connection information for establishment of the second connection, the second connection being for transmission of a prescription from the expert station to the client station in addition to the telemetry data.

18. The method of claim 14, further comprising transmitting connect information from a session management application to at least one of the client station or the expert station and establishing at least one bi-directional connection between the client station and the expert station in response to at least one connection request transmitted from either the client station or the expert station based on the connect information, the session including the at least one bi-directional connection, the first connection, and the second connection.

19. The method of claim 14, further comprising accepting the second connection in response to a connection request transmitted from the expert station, the connection request transmitted from the expert station in response to receipt of connect information at the expert station.

20. The method of claim 14, further comprising controlling the at least one device in the client station from the expert station associated with the matching expert.