Automated searching for solutions to support self-diagnostic operations of web-enabled devices

• US 8,543,562 B2
• Filed: 11/18/2010
• Issued: 09/24/2013
• Est. Priority Date: 11/18/2010
• Status: Active Grant

• Current Assignee: Dish Network Technologies India Private Limited
• Original Assignee: Sling Media Pvt Ltd. (Dish Network Corporation)
• Inventors: Mule, Sachin D.
• Primary Examiner(s): PYO, MONICA M
• Application Number:
  US12/948,990
• Publication Number:
  US 20120130968A1
• Time in Patent Office: 1,041 Days
• Field of Search: 707705-707, 707999003-999005
• US Class Current: 707/706
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 16/434 using image data, e.g. images, photos, pictures taken by a user

Abstract

An automated diagnostic system is presented here. The system includes a network-enabled device, a remote network-based search engine, and a data communication network to facilitate data communication between the network-enabled device and the remote network-based search engine. The device automatically detects a problem, error, or failure associated with its operation, and automatically sends a corresponding search query to the remote network-based search engine. The search engine receives the search query and, in response to the search query, searches for relevant information pertaining to the problem, error, or failure, and sends a corresponding response to the network-enabled device. The response includes response data having some contextual association with the solution. The device receives the response, processes at least some of the response data to determine a course of action, and initiates that course of action.

Claims

1. An automated self-diagnostic method for a device having data connectivity to a remote network-based search engine, the method comprising:

determining that the device requires a solution to a problem related to an environment surrounding the device, wherein the determining step is performed by the device using its native functionality and processing capabilities, and is performed automatically and autonomously by the device without any human involvement;

automatically capturing, by one or more sensors onboard the device, information related to the environment surrounding the device;

generating a search query intended to find information related to the solution, wherein the generating is performed by the device in response to the determining step, wherein the search query is generated in compliance with a format supported by the network-based search engine, and wherein the generating appends the captured information related to the environment surrounding the device to the search query;

sending the search query including the captured information related to the environment surrounding the device to the remote network-based search engine, wherein the sending is performed by the device;

after sending the search query, receiving a response that originates from the remote network-based search engine, wherein the response includes response data having a contextual association with the solution, the problem, or both, wherein the response data includes one or more descriptors of the captured information related to the environment surrounding the device, and wherein the receiving is performed by the device;

processing at least some of the response data to determine a course of action, wherein the processing is performed by the device; and

initiating the course of action at the device to thereby solve the problem.

2. The method of claim 1, wherein the capturing comprises obtaining a digital picture file corresponding to an image of an object, and wherein:

the device obtains the digital picture file;

the generating appends the digital picture file to the search query; and

the search query includes a request to identify the object.

3. The method of claim 2, wherein the response data includes one or more descriptors of the object.

4. The method of claim 1, wherein the capturing comprises obtaining a digital audio file, and wherein:

the device obtains the digital audio file;

the generating appends the digital audio file to the search query; and

the search query includes a request to identify at least one characteristic of sound conveyed by the digital audio file.

5. The method of claim 4, wherein the response data includes at least one potential source of the sound conveyed by the digital audio file.

6. The method of claim 1, wherein the capturing comprises obtaining a digital video file, wherein:

the device obtains the digital video file;

the generating appends the digital video file to the search query; and

the search query includes a request for information related to subject matter conveyed by the digital video file.

7. The method of claim 6, wherein the response data includes one or more descriptors of the subject matter.

8. The method of claim 1, wherein:

the determining acquires a self-diagnostic error code associated with the problem;

the generating appends the error code to the search query; and

the response data includes instructions that, when executed by the device, address the error code.

9. The method of claim 1, wherein:

the remote network-based search engine has a uniform resource identifier (URI) associated therewith; and

the search query includes the URI of the remote network-based search engine.

10. An automated self-diagnostic method for a device having data connectivity to a remote network-based search engine, the method comprising:

receiving a search query at the remote network-based search engine, the search query intended to find information necessary for the device to address a self-diagnosed problem related to an environment surrounding the device, wherein the problem requires a solution, wherein the search query is automatically generated by the device using its native functionality and processing capabilities, and is generated automatically and autonomously by the device without any human involvement, wherein the search query includes captured information related to the environment surrounding the device, the captured information being automatically captured by one or more sensors onboard the device, and wherein the search query is arranged in compliance with a format supported by the remote network-based search engine;

processing the search query to identify search parameters, wherein the processing is performed by the remote network-based search engine;

searching for information using the search parameters and the captured information related to the environment surrounding the device, wherein the searching is performed by the remote network-based search engine;

generating a response that includes response data related to the solution, wherein the response data includes one or more descriptors of the captured information related to the environment surrounding the device, and wherein the generating is performed by the remote network-based search engine; and

sending the response to the device.

11. The method of claim 10, further comprising maintaining at least one solution database that includes solution data for supporting the device, wherein the maintaining is performed by the remote network-based search engine.

12. The method of claim 11, further comprising acquiring at least some of the solution data from a manufacturer, vendor, or provider of the device.

13. The method of claim 10, wherein:

the captured information related to the environment surrounding the device includes a digital picture file corresponding to an image of an object as observed by the device; and

the response data includes one or more descriptors of the object.

14. The method of claim 10, wherein:

the captured information related to the environment surrounding the device includes a digital audio file that conveys sound captured by the device; and

the response data includes at least one potential source of the sound conveyed by the digital audio file.

15. The method of claim 10, wherein:

the captured information related to the environment surrounding the device includes a digital video file that conveys video content captured by the device; and

the response data includes one or more descriptors of the video content.

16. The method of claim 10, wherein:

the search query includes an error code associated with the problem, the error code being automatically generated by the device; and

the response data includes instructions that, when executed by the device, address the error code.

17. An automated diagnostic system comprising:

a network-enabled device;

a remote network-based search engine; and

a data communication network to facilitate data communication between the network-enabled device and the remote network-based search engine;

wherein;

the network-enabled device automatically detects an issue associated with its operation in the context of an environment surrounding the network-enabled device using its native functionality and processing capabilities, and without any human involvement, automatically captures, by one or more sensors onboard the network-enabled device, information related to the environment surrounding the device, and automatically sends a corresponding search query to the remote network-based search engine using its native functionality and processing capabilities, and without any human involvement, the search query intended to find information related to a solution to the issue, wherein the network-enabled device appends the captured information related to the environment surrounding the device to the search query for sending to the remote network-based search engine;

the remote network-based search engine receives the search query including the captured information related to the environment surrounding the device and, in response to the search query, searches for relevant information pertaining to the issue and pertaining to the captured information related to the environment surrounding the device, and sends a corresponding response to the network-enabled device, the response including response data associated with the solution, wherein the response data includes one or more descriptors of the captured information related to the environment surrounding the device; and

the network-enabled device receives the response, processes at least some of the response data to determine a course of action, and initiates the course of action.

18. The system of claim 17, wherein:

the network-enabled device generates the search query in accordance with a protocol used by the remote network-based search engine; and

the remote network-based search engine generates the response in accordance with the protocol.

19. The system of claim 17, wherein the network-enabled device processes the response data to identify relevant information to be used with the course of action, and to identify irrelevant information that can be disregarded.

20. The system of claim 17, wherein the remote network-based search engine processes the search query to extract search parameters.