Systems and methods for communicating with an interactive voice response system
First Claim
1. A communication device for communicating in a network, wherein said communication device is a user device initiating a phone call, comprising:
- a processor; and
a memory coupled to the processor, the memory comprising;
a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system;
instructions executable by the processor for sending a first section of a data packet to a second communication device, wherein the first section comprising first information is sent based on a visual IVR menu associated with the second communication device;
instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet; and
instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information.
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Abstract
Embodiments of the present invention provide a communication device. The communication device comprises a processor. Further, the communication device comprises a memory coupled to the processor. The memory comprises a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system. Further, the memory comprises instructions executable by the processor for sending a first section of a data packet to a second communication device. The first section comprising first information is sent based on a visual IVR menu associated with the second communication device. Further, the memory comprises instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet. Furthermore, the memory includes instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message. The second section comprises second information.
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Citations
20 Claims
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1. A communication device for communicating in a network, wherein said communication device is a user device initiating a phone call, comprising:
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a processor; and a memory coupled to the processor, the memory comprising; a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system; instructions executable by the processor for sending a first section of a data packet to a second communication device, wherein the first section comprising first information is sent based on a visual IVR menu associated with the second communication device; instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet; and instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information. - View Dependent Claims (2, 3, 4, 5)
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6. A method for communicating among a first communication device and a second communication device, wherein said first communication device is a user device initiating a phone call, the method comprising:
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sending, by said first communication device, a first section of a data packet to said second communication device comprises an IVR system, wherein the first section comprising first information is sent based on a visual Interactive Voice Response (IVR) menu associated with the second communication device; detecting, at said first communication device, an acknowledgement message from the second communication device based on the first section of the data packet; and sending, by said first communication device, a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information. - View Dependent Claims (7, 8, 9, 10, 11, 12)
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13. A method for establishing a communication session in a communication network between a first communication device and a second communication device, wherein said first communication device is a user device initiating a phone call,
the method comprising: -
dialing, by said first communication device, a phone number of a second communication device, wherein said second communication device comprises an Interactive Voice Response (IVR) system; detecting, by said first communication device, a data network; sending, by said first communication device, a first section of a data packet to the dialed second communication device when the data network is detected, wherein the first section comprises first information; detecting, at said first communication device, an acknowledgement message from the second communication device based on the first section of the data packet; and sending, by said first communication device, a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification