Systems and methods for visual presentation and selection of IVR menu
First Claim
Patent Images
1. A communication device comprising:
- (a.) a processor; and
(b.) a memory coupled to said processor, said memory comprising;
instructions executable by the processor for allowing access to a database comprising one or more visual Interactive Voice Response (IVR) menus associated with each of a plurality of phone numbers of one or more first party devices;
means for receiving a call from a first party device from the one or more first party devices;
means for comparing a phone number of the calling first party device with the plurality of phone numbers stored in the database, and retrieving from the database a visual IVR menu associated with the phone number of the calling first party device; and
means for displaying the retrieved visual IVR menu.
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Abstract
Embodiments of the invention provide a communication device. The communication device comprises a database comprising one or more visual IVR menus associated with a plurality of calling devices. Further, the communication device comprises means for receiving a call from a phone number of a calling device, and means for displaying a visual IVR menu associated with the phone number of the calling device.
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Citations
18 Claims
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1. A communication device comprising:
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(a.) a processor; and (b.) a memory coupled to said processor, said memory comprising; instructions executable by the processor for allowing access to a database comprising one or more visual Interactive Voice Response (IVR) menus associated with each of a plurality of phone numbers of one or more first party devices; means for receiving a call from a first party device from the one or more first party devices; means for comparing a phone number of the calling first party device with the plurality of phone numbers stored in the database, and retrieving from the database a visual IVR menu associated with the phone number of the calling first party device; and means for displaying the retrieved visual IVR menu. - View Dependent Claims (2, 3, 4)
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5. A communication device comprising:
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a processor; and a memory coupled to the processor, the memory comprising; (a.) a database comprising one or more visual Interactive Voice Response (IVR) menus associated with each of a plurality of phone numbers of one or more first party devices; (b.) instructions executable by the processor for receiving a call from a first party device from the one or more first party devices; (c.) instructions executable by the processor for comparing a phone number of said first party device with phone numbers stored in the database, and retrieving from the database a visual IVR menu associated with the phone number of the first party device; and (d.) instructions executable by the processor for sending to be displayed, said visual IVR menu. - View Dependent Claims (6, 7, 8, 9, 10)
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11. A method for providing enhanced telephony using communication device, the communication device comprising a processor and a memory coupled to the processor, the method comprising:
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receiving, at the communication device, a call from a first party device having first party phone number, the memory of the communication device comprises one or more visual Interactive Visual Response (IVR) menus associated with each of a plurality of phone numbers of first party devices; and in response to receiving the call from the first party device, comparing said first party phone number using said processor with said one or more visual Interactive Visual Response (IVR) menus, and providing to be displayed a visual IVR menu associated with said first party phone number. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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Specification