System and method for call handling

• US 8,548,145 B2
• Filed: 06/19/2012
• Issued: 10/01/2013
• Est. Priority Date: 01/29/2008
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: White, Scott, Cansler, James
• Primary Examiner(s): HONG, HARRY S
• Application Number:
  US13/526,674
• Publication Number:
  US 20120257737A1
• Time in Patent Office: 469 Days
• Field of Search: 379/201.01, 379/201.02, 37920106-2011, 4554561-4563
• US Class Current: 379/201.1
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04N 21/4131 home appliance, e.g. lighting, air conditioning system, metering devices home automation data switching networks exchanging configuration information on appliance services H04L12/2807
• CPC Class Codes: H04N 21/439 Processing of audio elementary streams
• CPC Class Codes: H04N 21/478 Supplemental services, e.g. displaying phone caller identification, shopping application
• CPC Class Codes: H04N 21/6125 involving transmission via Internet transmission by internet of broadcast information H04H60/82
• CPC Class Codes: H04N 21/64322 IP
• CPC Class Codes: H04N 21/8106 involving special audio data, e.g. different tracks for different languages

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed to a called party, retrieve presence information associated with a plurality of communication devices of the called party, retrieve presence information of a calling party initiating the incoming call, and determine from the presence information of the called party, the presence information of the calling party, and a call processing profile of the called party how to respond to the incoming call. Other embodiments are disclosed.

Claims

1. A device, comprising:

a memory to store computer instructions; and

a controller coupled to the memory, wherein execution of the computer instructions by the controller causes the controller to perform operations, comprising;

detecting an incoming call directed to the device, wherein the device is utilized by a called party;

retrieving first presence information associated with the called party;

determining a location of the called party from the first presence information;

retrieving second presence information associated with a calling party that initiated the incoming call; and

responding to the incoming call according to the first presence information of the called party, the second presence information of the calling party, and a call processing profile associated with the called party, wherein the responding further comprises;

determining from the location and the call processing profile that the called party is indisposed to answer the incoming call;

determining from the second presence information of the calling party an alternative communication resource available to the calling party; and

initiating an outgoing call according to the determined alternative communication resource available to the calling party.

2. The device of claim 1, wherein the location of the called party is determined from location coordinates provided in the first presence information, wherein the first presence information of the called party is supplied by a presence system that monitors a plurality of communication devices of the called party.

3. The device of claim 1, wherein execution of the computer instructions causes the controller to perform operations comprising redirecting the incoming call to a voicemail system responsive to determining from the first presence information that the called party is indisposed to accept the incoming call.

4. The device of claim 3, wherein execution of the computer instructions causes the controller to perform operations comprising transmitting to a communication device of the calling party a message providing a reason why the incoming call is being redirected to the voicemail system.

5. The device of claim 1, wherein execution of the computer instructions causes the controller to perform operations comprising transmitting to a communication device of the calling party a message indicating a status of the called party.

6. The device of claim 1, wherein execution of the computer instructions causes the controller to perform operations comprising preventing the incoming call from initiating an audible alert at a communication device of the called party.

7. The device of claim 5, wherein execution of the computer instructions causes the controller to perform operations comprising:

detecting a change in the status of the called party, wherein the change in the status indicates the called party is available to answer incoming calls, and wherein the change in the status is determined from an update in the first presence information of the called party and a comparison of the updated first presence information to the call processing profile of the called party; and

transmitting a notice to a communication device of the calling party indicating the called party is available to receive incoming calls responsive to the detected change in the status.

8. The device of claim 1, wherein execution of the computer instructions causes the controller to perform operations comprising:

determining from the first presence information of the called party that the incoming call is directed to a first communication device of the called party which is not in use by the called party; and

determining that the called party is available to answer incoming calls on a second communication device of the called party according to the first presence information of the called party.

9. The device of claim 8, wherein execution of the computer instructions causes the controller to perform operations comprising redirecting the incoming call to the second communication device of the called party without initiating an audible alert at the first communication device.

10. The device of claim 1, wherein execution of the computer instructions causes the controller to perform operations comprising receiving from a communication device of the called party the call processing profile.

11. The device of claim 1, wherein the device operates in a packet-switched communication system.

12. A non-transitory computer-readable storage device, comprising instructions, which responsive to being executed by a processor, cause the processor to perform operations comprising:

detecting an incoming call directed to a communication device of a called party; and

processing the incoming call according to first presence information associated with the called party, second presence information associated with a calling party that initiated the incoming call, and a call processing profile of the called party;

determining a location of the called party from the first presence information;

determining from the location and the call processing profile that the called party is indisposed to answer the incoming call;

submitting a message to the communication device of the called party identifying an alternative communication resource available to the calling party;

receiving a request from the communication device of the called party to facilitate establishment of communications with the alternative communication resource of the calling party; and

facilitating establishment of communications between the alternative communication resource of the calling party and the communication device of the called party.

13. The non-transitory computer-readable storage device of claim 12, wherein the operations further comprise:

retrieving the first presence information of the called party from a first presence system; and

retrieving the second presence information of the calling party from a second presence system.

14. A device, comprising:

a memory to store computer instructions; and

a controller coupled to the memory, wherein execution of the computer instructions by the controller causes the controller to perform operations, comprising;

detecting an incoming call directed to the device, wherein the device is utilized by a called party;

retrieving first presence information associated with the called party;

detecting from the first presence information of the called party that a communication device of the called party is presenting media content;

determining a duration for completing the presentation of the media content;

retrieving second presence information associated with a calling party that initiated the incoming call; and

responding to the incoming call according to the first presence information of the called party, the second presence information of the calling party, the determined duration, and a call processing profile associated with the called party.

15. The device of claim 14, wherein the operations further comprise determining a location of the called party from location coordinates provided in the first presence information, wherein the first presence information of the called party is supplied by a presence system that monitors a plurality of communication devices of the called party.

16. The device of claim 14, wherein the operations further comprise transmitting to a communication device of the calling party a message indicating a status of the called party.

17. The device of claim 14, wherein the operations further comprise preventing the incoming call from initiating an audible alert at the communication device of the called party.

18. The device of claim 16, wherein the operations further comprise:

detecting a change in the status of the called party, wherein the change in the status indicates the called party is available to answer incoming calls, and wherein the change in the status is determined from an update in the first presence information of the called party and a comparison of the updated first presence information to the call processing profile of the called party; and

transmitting a notice to the communication device of the calling party indicating the called party is available to receive incoming calls responsive to the detected change in the status.

19. The device of claim 14, wherein the operations further comprise:

determining from the first presence information of the called party that the incoming call is directed to a first communication device of the called party which is not in use by the called party; and

determining that the called party is available to answer incoming calls on a second communication device of the called party according to the first presence information of the called party.

20. The device of claim 19, wherein the operations further comprise redirecting the incoming call to the second communication device of the called party without initiating an audible alert at the first communication device of the called party.