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Multimedia B2B opportunity and error detection and resolution engine

  • US 8,548,861 B2
  • Filed: 12/27/2007
  • Issued: 10/01/2013
  • Est. Priority Date: 11/30/2000
  • Status: Active Grant
First Claim
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1. An apparatus comprising:

  • one or more processors; and

    a memory coupled to the one or more processors comprising instructions executable by the one or more processors, the one or more processors operable when executing the instructions to;

    forward packetized workflow procurement process communications exchanged between a customer endpoint and a supplier endpoint over first and second networks, the packetized workflow procurement process communications representing one or more purchasing transactions exchanged between transactional parties;

    generate a messaging protocol receipt that confirms that the packetized workflow procurement process communications were successfully delivered;

    monitor the packetized workflow procurement process communications to determine whether final receipts are sent between the transactional parties to indicate consummation of the purchasing transactions;

    identify one or more exceptions associated with disrupting consummation of the purchasing transactions, when the purchasing transactions are not consummated;

    generate a notification indicating a failure condition for the purchasing transactions when the identified exceptions correspond to a flagged type;

    access a database that lists both potential distributees for the generated notification including agents corresponding to the transactional parties and business information corresponding to the agents;

    generate, using the database and according to the business information, a ranked listing of the agents for intelligently distributing the generated notification; and

    distribute the generated notification to one or more of the agents intelligently according to the ranked listing to resolve the identified exceptions.

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