System and method for recording calls in an IP-based communications system
First Claim
1. A method of recording calls in an IP packet-based data network, which network includes a plurality of end-users and at least one media server used in connecting the end-users, said at least one media server having memory for storing software applications, said at least one media server comprising a protocol stack stored in said memory, said method comprising:
- (a) directing real-time data streams between end-users participating in a call to an intermediate real-time protocol driver interface of said at least one media server, and sending the real-time data streams to upper level protocol of said protocol stack, wherein said real-time data streams are unicast, bidirectional media streams of the end-users;
(b) sending the real-time data streams to a call recording software program stored in the memory of the at least one media server;
(c) storing the real-time data streams in memory of said at least one media sever using the call recording software program;
(d) duplicating the real-time data streams using a software driver program having a redirection table;
(e) rewriting source and destination IP addresses and ports of said real-time data streams as defined by said redirection table of said software driver program;
(f) transmitting the real-time data streams of to the destination addresses and ports of said redirection table;
(g) summing the real-time data streams of said end-users using the call recording software program and creating a single recording of each participant of the call;
(h) storing information of the real-time data streams as an extension to the Call Detail Records using said memory;
(i) searching the stored information of the real-time data streams by Call Detail Record attributes, wherein said Call Detail Record attributes include at least one of;
Caller ID, Automatic Number Identification, and Dialed Number Identification Service.
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Accused Products
Abstract
A software solution to recording IP based communications that is highly scalable and reliable. Recordings can be configured to occur automatically or be triggered on-demand by a user that has been given the rights to do so. The user initiating the on-demand recording need not be a participant on the call. The solution is based on two server components: a call manager and a media server. The call manager is responsible for re-routing the IP media stream between two endpoints via the media server. The media server relays the IP media packets while capturing a copy that is stored as the recording. The recordings are stored on a network share and secured using standard network file security mechanisms. Access to playback recordings requires rights that are configured via the administrator. Playback of the recordings can be accomplished via the phone, client application or web service. Each playback interface offers a listing of recordings that the user has rights to access.
37 Citations
6 Claims
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1. A method of recording calls in an IP packet-based data network, which network includes a plurality of end-users and at least one media server used in connecting the end-users, said at least one media server having memory for storing software applications, said at least one media server comprising a protocol stack stored in said memory, said method comprising:
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(a) directing real-time data streams between end-users participating in a call to an intermediate real-time protocol driver interface of said at least one media server, and sending the real-time data streams to upper level protocol of said protocol stack, wherein said real-time data streams are unicast, bidirectional media streams of the end-users; (b) sending the real-time data streams to a call recording software program stored in the memory of the at least one media server; (c) storing the real-time data streams in memory of said at least one media sever using the call recording software program; (d) duplicating the real-time data streams using a software driver program having a redirection table; (e) rewriting source and destination IP addresses and ports of said real-time data streams as defined by said redirection table of said software driver program; (f) transmitting the real-time data streams of to the destination addresses and ports of said redirection table; (g) summing the real-time data streams of said end-users using the call recording software program and creating a single recording of each participant of the call; (h) storing information of the real-time data streams as an extension to the Call Detail Records using said memory; (i) searching the stored information of the real-time data streams by Call Detail Record attributes, wherein said Call Detail Record attributes include at least one of;
Caller ID, Automatic Number Identification, and Dialed Number Identification Service. - View Dependent Claims (2, 3, 4, 5, 6)
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Specification