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Intelligent electronic communications

  • US 8,553,858 B2
  • Filed: 03/04/2011
  • Issued: 10/08/2013
  • Est. Priority Date: 10/14/2005
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • accessing an electronic communication history associated with a user;

    determining, using one or more processors, a predictive trait associated with the user by analyzing the electronic communication history to determine a pattern of electronic communication behavior associated with the user, wherein the pattern of electronic communication behavior is determined to be predictive of the user'"'"'s future electronic communication behavior;

    providing a visual indicator with an appearance based on the determined predictive trait, wherein the visual indicator is associated with a call destination entity;

    receiving an indication of a selection, by the user, of the visual indicator;

    determining whether the user is available for an electronic communication; and

    establishing an electronic communication between the call destination entity and the user.

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