Method and apparatus for measuring voice quality on a VoIP network

• US 8,559,320 B2
• Filed: 03/19/2008
• Issued: 10/15/2013
• Est. Priority Date: 03/19/2008
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Khanduri, Prakash
• Primary Examiner(s): Thier, Michael
• Assistant Examiner(s): LOUIS, VINNCELAS
• Application Number:
  US12/050,991
• Publication Number:
  US 20090238085A1
• Time in Patent Office: 2,036 Days
• Field of Search: 370/252, 370/356, 370/253, 370/338, 370/250, 370493-495, 370/282, 370/232, 370/352, 370/230, 704/201, 704/233, 709/224, 709/230, 348/14.12
• US Class Current: 370/252
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5087 wherein the managed service relates to voice services management of VoIP services H04M7/0081
• CPC Class Codes: H04L 65/752 adapting media to network capabilities
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04M 3/2227 Quality of service monitoring

Abstract

In a method and apparatus for measuring voice quality of an endpoint in a Voice-over-IP (VoIP) network, a plurality of network quality parameters are determined for the endpoint. A voice quality factor for the endpoint is determined in real time based on the network quality parameters.

Claims

1. An endpoint apparatus in a Voice-over-IP (VoIP) network, comprising:

a processor in the endpoint apparatus in the VoIP network for determining quality factors including packet delay, jitter, packet loss and signal level at the endpoint apparatus in the VoIP network and applying any needed correction factors to the quality factors, and

a controller in the endpoint apparatus in the VoIP network for determining a voice quality factor for the endpoint apparatus in the VoIP network in real time as the endpoint apparatus is making a live call on the VoIP network based on the quality factors with correction factors received from the processor, wherein the voice quality factor for the endpoint apparatus is determined using a lookup table or an algorithm.

2. The endpoint apparatus of claim 1, wherein

the endpoint apparatus in the VoIP network includes the lookup table, and

the controller determines the voice quality factor by accessing the lookup table using the determined packet delay, jitter, packet loss and signal level.

3. The endpoint apparatus in the VoIP network of claim 2, wherein the lookup table is unique to the endpoint apparatus in the VoIP network.

4. The endpoint apparatus in the VoIP network of claim 1, wherein the endpoint apparatus in the VoIP network is selected from a group consisting of an IP soft-phone, a plain old telephone system (POTS), a soft phone, an IP hard phone, a personal or laptop computer, a PDA, a pager and a wireless phone.

5. An endpoint apparatus in a Voice-over-IP (VoIP) network, comprising:

a processor, and

a controller having a lookup table stored therein, the lookup table being unique to the endpoint apparatus, wherein

the processor inputs a plurality of network quality parameters, as modified by any correction factors, of the endpoint apparatus in the VoIP network into the lookup table, and

the controller selects a predefined voice quality factor from the lookup table based on the inputs as the endpoint apparatus is making a live call on the VoIP network,

wherein the plurality of network parameters comprise packet delay, jitter, packet loss and signal level, as modified by any correction factors.

6. A method of determining voice quality of an endpoint in a Voice-over-IP (VoIP) network, comprising:

inputting data related to packet delay, jitter, packet loss and signal level of the endpoint, as modified by any correction factors, into a lookup table stored in the endpoint, and

selecting a predefined voice quality factor from the lookup table based on the inputs as the endpoint is making a live call on the VoIP network.

7. The method of claim 6 wherein the lookup table is unique to the endpoint.