System for and method of information encoding

• US 8,559,416 B2
• Filed: 09/22/2009
• Issued: 10/15/2013
• Est. Priority Date: 09/22/2009
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Desai, Prashant B., Vasquez, Juan M., Hegde, Mayuresh Mohan, Poi, Parind S., Bhogade, Haridas B.
• Primary Examiner(s): Nawaz, Asad
• Assistant Examiner(s): ALI, SYED
• Application Number:
  US12/564,439
• Publication Number:
  US 20110069700A1
• Time in Patent Office: 1,484 Days
• Field of Search: 370/469, 370/467, 370/493, 370352-356, 379/45, 379/221
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1059 End-user terminal functionalities specially adapted for real-time communication
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 69/22 Parsing or analysis of headers
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.

Claims

1. A method, comprising:

receiving an incoming communication including one or more data headers;

requesting a spoken language preference from a user;

encoding at least one of the one or more data headers with header information indicating the spoken language preference information into a data transmission protocol;

receiving the encoded data transmission protocol;

routing the encoded data transmission protocol using an automatic call distributor based at least on interaction with a decoding system or interaction from the user;

decoding, using an electronic processor, the at least one of the one or more data headers that indicates the spoken language preference; and

performing an action based at least on the one or more data headers indicating the spoken language preference wherein the action comprises playing or transmitting a greeting in the spoken language preference.

2. The method of claim 1, wherein the one or more data headers are associated with a protocol request.

3. The method of claim 2, wherein the protocol request is SIP.

4. The method of claim 2, wherein the protocol request is H.323.

5. A non-transitory computer readable media comprising code to perform the acts of the method of claim 1.

6. The method of claim 1, wherein using an electronic processor to decode comprises searching for one or more locations or one or more codes in each of the one or more data headers.

7. The method of claim 1, wherein the action further comprises routing the incoming communication to an element corresponding to the spoken language request.

8. The method of claim 1, further comprising:

receiving an input from a user in response to the action.

9. The method of claim 1, wherein the action further comprises playing a message in a language corresponding to the spoken language preference.

10. The method of claim 1, further comprising:

searching a data store for a data entry corresponding to the spoken language preference.

11. A system, comprising:

at least one non-transitory computer readable media for storing codes; and

at least one programmable processor configured execute the codes to perform;

receiving one or more protocol requests, the one or more protocol requests including one or more headers, and requesting spoken language preference information from a user and encoding the one or more headers of the one or more protocols with header information indicating the spoken language preference information into a data transmission protocol; and

receiving the data transmission protocol subsequent to the encoding and decoding the header information, and thereby receiving the spoken language preference information, and taking one or more actions based on the spoken language preference wherein the one or more actions comprise playing or transmitting a greeting in the spoken language preference; and

an automatic call distributor to route the data transmission protocol to one or more appropriate decoding modules, based on interaction from the user with the automatic call distributor.

12. The system of claim 11, wherein the one or more protocol requests are from data according to a voice over Internet protocol.

13. The system of claim 11, wherein the one or more protocol requests are from a telephone network.

14. The system of claim 11, wherein the data transmission protocol is SIP.

15. The system of claim 11, wherein the data transmission protocol is H.323.