Services based two way voice service recording and logging
First Claim
Patent Images
1. A method comprising:
- transmitting an alarm notification from a protected premises to an alarm routing service;
the alarm routing service identifying a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station;
the alarm routing service establishing a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification;
the alarm routing service transferring the first and second voice connections to a three party conferencing device of the alarm routing service;
the alarm routing service establishing an end-to-end connection between the protected premises and central monitoring station via the first and second voice connections within the three party conferencing device; and
the alarm routing service recording, from the three party conferencing device, audio on the end-to-end connection between the protected premises and the central monitoring station.
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Abstract
A method and apparatus are provided for recording an exchange between a central monitoring station and a protected premises. The method includes the steps of transmitting an alarm notification from a protected premises to an alarm routing service, the alarm routing service establishing a voice connection between the protected premises and a central monitoring station in response to the alarm notification and the alarm routing service recording audio on the voice connection between the protected premises and the central station.
50 Citations
15 Claims
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1. A method comprising:
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transmitting an alarm notification from a protected premises to an alarm routing service; the alarm routing service identifying a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station; the alarm routing service establishing a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification; the alarm routing service transferring the first and second voice connections to a three party conferencing device of the alarm routing service; the alarm routing service establishing an end-to-end connection between the protected premises and central monitoring station via the first and second voice connections within the three party conferencing device; and the alarm routing service recording, from the three party conferencing device, audio on the end-to-end connection between the protected premises and the central monitoring station. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An apparatus comprising:
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an alarm panel of a protected premises that transmits an alarm notification from the protected premises to an alarm routing service; a processor of the alarm routing service that identifies a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station; a processor within the alarm routing service that establishes a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification;
the processor within the alarm routing service transferring the first and second voice connections to a three party conference device of the alarm routing service;
the three party conference device of the alarm routing service that establishes an end-to-end connection between the alarm panel and central monitoring station via the first and second voice connections; anda recording device within the alarm routing service that records audio from the three party conferencing device on the end-to-end connection between the protected premises and the central monitoring station. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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Specification