System, process and computer program product for issue communication and facilitating issue resolution
First Claim
1. A process of communicating issues and facilitating resolution of the issues administered by an originating entity, wherein the issues affect a plurality of similar complex systems which comprise aircraft, the process comprising:
- receiving an issue comprising a safety issue and at least one comment corresponding to the issue, wherein at least one of the issue or at least one comment is received from an originating entity comprising an aircraft a manufacturer of at least one system in the plurality of systems;
posting the issue and the at least one comment on a discussion-capable electronic media accessible to the originating entity and a plurality of customers in possession of a system in the plurality of systems over a network, the electronic media being configured to have a plurality of issues and a plurality of comments posted thereon;
developing a proposed corrective action to the issue at least partially based upon the comments posted on the discussion-capable electronic media;
allowing a regulatory entity to review the proposed corrective action to thereby facilitate resolving the issue; and
closing the issue following lapse of at least a predetermined amount of time after developing the proposed corrective action to the issue.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for communicating issues and facilitating resolution of the issues, wherein the issues affect a plurality of similar complex systems, the system being implemented over a computer network and comprising at least one first computer device, a second computer device and a third computer device, all of which are configured to be in communication with the computer network. The first computer devices are adapted to be used by at least one customer, and the second computer device is adapted to be used by an originating entity. The third computer device is configured to maintain a discussion-capable electronic media accessible to the first and second computer devices over the computer network. The electronic media is configured to have a plurality of issues and a plurality of comments posted thereon to facilitate resolving the issue.
30 Citations
16 Claims
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1. A process of communicating issues and facilitating resolution of the issues administered by an originating entity, wherein the issues affect a plurality of similar complex systems which comprise aircraft, the process comprising:
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receiving an issue comprising a safety issue and at least one comment corresponding to the issue, wherein at least one of the issue or at least one comment is received from an originating entity comprising an aircraft a manufacturer of at least one system in the plurality of systems; posting the issue and the at least one comment on a discussion-capable electronic media accessible to the originating entity and a plurality of customers in possession of a system in the plurality of systems over a network, the electronic media being configured to have a plurality of issues and a plurality of comments posted thereon; developing a proposed corrective action to the issue at least partially based upon the comments posted on the discussion-capable electronic media; allowing a regulatory entity to review the proposed corrective action to thereby facilitate resolving the issue; and closing the issue following lapse of at least a predetermined amount of time after developing the proposed corrective action to the issue. - View Dependent Claims (2, 3, 4, 5)
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6. A system for communicating issues and facilitating resolution of the issues comprise safety issues and affect a plurality of similar complex systems which comprise aircraft, the system being implemented over a computer network and comprising:
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at least one first computer device adapted to be used by at least one customer and configured to be in communication with the computer network; a second computer device adapted to be used by an originating entity and configured to be in communication with the computer network, wherein the originating entity comprises a manufacturer of at least one system in the plurality of systems; and a third computer device configured to be in communication with said first and second computer devices over the computer network, said third computer device configured to maintain a discussion-capable electronic media accessible to said first and second computer devices over the computer network, the electronic media being configured to have a plurality of issues and a plurality of comments posted thereon, wherein said third computer device comprises; a first processing portion configured to post an issue and at least one comment corresponding to issue on the discussion-capable electronic media, at least one of the issue or at least one comment having been received from the originating entity via said second computer device, wherein said second computer device has access to the discussion-capable electronic media to thereby aid the originating entity in developing a proposed corrective action to the issue at least partially based upon comments posted on the discussion-capable electronic media such that a regulatory entity can review the proposed corrective action to thereby facilitate resolving the issue; and a second processing portion configured to facilitate closing the issue following lapse of at least a predetermined amount of time after the originating entity develops the proposed corrective action to the issue. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A non-transitory computer program product for communicating issues and facilitating resolution of the issues administered by an originating entity, wherein the issues affect a plurality of similar complex systems which comprise aircraft, the computer program product comprising a computer-readable storage medium having computer-readable program code embodied in said medium, the computer-readable program code comprising:
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a first executable portion for receiving an issue comprising a safety issue and at least one comment corresponding to the issue, wherein at least one of the issue or at least one comment is received from an originating entity comprising an aircraft manufacturer of at least one system in the plurality of systems; a second executable portion for posting the issue and the at least one comment on a discussion-capable electronic media accessible to the originating entity and a plurality of customers in possession of a system in the plurality of systems over a network, the electronic media being configured to have a plurality of issues and a plurality of comments posted thereon, wherein originating entity has access to the discussion-capable electronic media to aid the originating entity in developing a proposed corrective action to the issue at least partially based upon comments posted on the discussion-capable electronic media such that a regulatory entity can review the proposed corrective action to thereby facilitate resolving the issue; and a third executable portion for closing the issue following lapse of at least a predetermined amount of time after the originating entity develops the proposed corrective action to the issue. - View Dependent Claims (13, 14, 15, 16)
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Specification