Method and system providing interpreting and other services from a remote location
First Claim
Patent Images
1. A system for providing interpreting services comprising:
- a user site where interpreting services are needed, each site having an interpreting apparatus including user teleconferencing means and an internet port with a fixed IP address coupled to said teleconferencing means;
an interpreter site with internet access means and interpreter teleconferencing means;
a database of interpreters associated with said system; and
a central controller for receiving interpreting service requests from said user site wherein said central controller is adapted to search said database for appropriate interpreters, determine the availability of an interpreter after waiting for a predetermined duration following an unsuccessful search for an interpreter and establish a teleconference conversation link between said user site and an appropriate interpreter as uncovered by said central controller'"'"'s search of said database.
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Accused Products
Abstract
A method and system for providing interpreting services is disclosed. The system includes interpreting apparatus at several user sites where interpreting services are needed, such as hospitals or other health care facilities, and a central controller. A request is made from one of the user sites to the central controller and, in response, the central controller makes a link between the user site and an interpreting site. A live interpreter at the interpreting site provides interpretation through the link. The link may be used for audio, or audio and video signals.
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Citations
18 Claims
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1. A system for providing interpreting services comprising:
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a user site where interpreting services are needed, each site having an interpreting apparatus including user teleconferencing means and an internet port with a fixed IP address coupled to said teleconferencing means; an interpreter site with internet access means and interpreter teleconferencing means; a database of interpreters associated with said system; and a central controller for receiving interpreting service requests from said user site wherein said central controller is adapted to search said database for appropriate interpreters, determine the availability of an interpreter after waiting for a predetermined duration following an unsuccessful search for an interpreter and establish a teleconference conversation link between said user site and an appropriate interpreter as uncovered by said central controller'"'"'s search of said database. - View Dependent Claims (2, 3, 4)
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5. A system for providing interpreting services comprising:
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a plurality of health care facility sites, each site including an interpreting apparatus including user conferencing means and a user internet access port with a unique IP address; a plurality of interpreter sites, each site including interpreter conferencing means and internet access means coupled to said interpreter conferencing means, each interpreter sites being operated by an interpreter specializing in a specific language; a database of interpreters associated with said system; and a central controller for receiving a request for interpreting services from a site for a specific language, wherein said central controller is adapted to search said database for appropriate interpreters, select a specific interpreter based on said request, determine the availability of an interpreter after waiting for a predetermined duration following an unsuccessful database search for an interpreter and establish a teleconference conversation link between said user site and an appropriate interpreter as uncovered by said central controller'"'"'s search of said database. - View Dependent Claims (6, 7, 8, 9, 10)
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11. A method of providing interpreter services comprising:
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providing interpreter apparatus at a plurality of user sites; assigning a specific IP address to each user site; sending a request for interpreting in a specific language to a central controller from a first user; searching a database of interpreters; generating an Internet link by said controller between said first user and an interpreting site; determining which interpreters are associated with said interpreter services; determining the availability of an interpreter at said interpreting site after waiting for a predetermined duration following an unsuccessful search for said interpreter at said interpreter site; and providing live interpreting to said first user site from said interpreting site through said internet link. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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Specification