Communication tagging

• US 8,566,438 B2
• Filed: 12/01/2003
• Issued: 10/22/2013
• Est. Priority Date: 12/01/2003
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Wisniewski, Robert W., Wisniewski, Mary Yvonne Lanzerotti
• Primary Examiner(s): Walsh, John B.
• Application Number:
  US10/724,845
• Publication Number:
  US 20050120108A1
• Time in Patent Office: 3,613 Days
• Field of Search: None
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

A communication system including a database adapted to store communication tag information; and a database agent. The database agent is adapted to determine if a communication has a task tag. The database agent is adapted to transfer predetermined communication tag information of the task tag of the communication to the database. The database agent is adapted to automatically send a communication based upon information stored in the predetermined communication tag information.

Claims

1. A method for automatically tracking progress of a task on a computer network consisting of one or more users on a plurality of computer systems, the method comprising:

tagging a communication to be delivered between the computer systems over the network to form a tagged communication; and

acting on the tagged communication automatically by a database agent of an apparatus

where the tagged communication includes a telephone message converted to electronic communication with the use of voice-recognition software.