Debugging site errors by an admin as a guest user in a multi-tenant database environment

• US 8,566,654 B2
• Filed: 08/13/2010
• Issued: 10/22/2013
• Est. Priority Date: 08/13/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Cinarkaya, Bulent, Bulumulla, Irandi Upeka, Guest, Ryan
• Primary Examiner(s): MASKULINSKI, MICHAEL C
• Application Number:
  US12/856,125
• Publication Number:
  US 20120042218A1
• Time in Patent Office: 1,166 Days
• Field of Search: None
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/327 Alarm or error message display

Abstract

An approach for debugging site errors in a multi-tenant database system is disclosed. An example method can include receiving a request from a site administrator to access an enhanced error message and determining if the site administrator is approved for viewing the enhanced error message by evaluating exceptions associated with the enhanced error message, the request, and the site administrator. The example method further includes modifying a detailed error message related to the request for generating the enhanced error message, and providing the enhanced error message to the site administrator based on the approval determination.

Claims

1. A method for debugging site errors in a multi-tenant database system, the method comprising:

providing an option to access an error preview mode on a first site of the multi-tenant database system;

receiving a request from a site administrator to enter the preview mode;

determining if the site administrator is approved for viewing an enhanced error message related to a second site by evaluating exceptions associated with the enhanced error message, the request, and the site administrator;

modifying a detailed error message related to the second site of the multi-tenant database system based on an authorization of the administrator to produce an enhanced error message; and

providing the enhanced error message to the site administrator based on the approval determination.

2. The method of claim 1, wherein the receiving the request comprises:

receiving a signal from the site administrator indicating a desire to enter the preview mode; and

receiving a signal from the site administrator indicating a site name for the enhanced error message that the site administrator wishes to view.

3. The method of claim 1, further comprising providing one or more of a predetermined number of site error messages prior to receiving the request to access the enhanced error message.

4. The method of claim 1, wherein the exceptions that are evaluated comprise security exceptions and form exceptions.

5. The method of claim 1, wherein the enhanced error messages may be blocked from customers of each site in the multi-tenant database system.

6. A non-transitory computer-readable storage medium having one or more instructions thereon for debugging site errors in a multi-tenant database system, the instructions when executed by one or more processors causing the one or more processors to carry out:

providing an option to access an error preview mode on a first site of the multi-tenant database system;

receiving a request from a site administrator to enter the preview mode;

determining if the site administrator is approved for viewing an enhanced error message related to a second site by evaluating exceptions associated with the enhanced error message, the request, and the site administrator;

modifying a detailed error message related to the second site of the multi-tenant database system based on an authorization of the administrator to produce an enhanced error message; and

providing the enhanced error message to the site administrator based on the approval determination.

7. The non-transitory computer-readable storage medium of claim 6, wherein receiving the request comprises:

receiving a signal from the site administrator indicating a desire to enter the preview mode; and

receiving a signal from the site administrator indicating a site name for the enhanced error message that the site administrator wishes to view.

8. The non-transitory computer-readable storage medium of claim 6, wherein the instructions when executed further carry out:

providing one or more of a predetermined number of site error messages prior to receiving the request to access the enhanced error message.

9. The non-transitory computer-readable storage medium of claim 6, wherein the exceptions that are evaluated comprise security exceptions and form exceptions.

10. The non-transitory computer-readable storage medium of claim 6, wherein the enhanced error messages may be blocked from customers of each site in the multi-tenant database system.

11. An apparatus for debugging site errors in a multi-tenant database, the apparatus comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out;

providing an option to access an error preview mode on a first site of the multi-tenant database system;

receiving a request from a site administrator to enter the preview mode;

determining if the site administrator is approved for viewing an enhanced error message related to a second site by evaluating exceptions associated with the enhanced error message, the request, and the site administrator;

modifying a detailed error message related to the second site of the multi-tenant database system based on an authorization of the administrator to produce an enhanced error message; and

providing the enhanced error message to the site administrator based on the approval determination.

12. The apparatus of claim 11, wherein the receiving the request comprises:

receiving a signal from the site administrator indicating a desire to enter the preview mode;

and

receiving a signal from the site administrator indicating a site name for the enhanced error message that the site administrator wishes to view.

13. The apparatus of claim 11, wherein the instructions when executed further carry out:

providing one or more of a predetermined number of site error messages prior to receiving the request to access the enhanced error message.

14. The apparatus of claim 11, wherein the exceptions that are evaluated comprise security exceptions and form exceptions.

15. The apparatus of claim 11, wherein the enhanced error messages may be blocked from customers of each site in the multi-tenant database system.