Reassigned mobile message notifications

• US 8,571,525 B2
• Filed: 02/25/2010
• Issued: 10/29/2013
• Est. Priority Date: 02/25/2010
• Status: Active Grant

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Inventors: Weinstein, Julie, Kumarjiguda, Meera Deshpande, Kulkarni, Shankar, Gaddam, Venkat
• Primary Examiner(s): Beamer, Temica M
• Assistant Examiner(s): Ajayi, Joel
• Application Number:
  US12/712,804
• Publication Number:
  US 20110207483A1
• Time in Patent Office: 1,342 Days
• Field of Search: 455/412.2, 455/466, 455/3.03, 455/410, 455418-420
• US Class Current: 455/412.2
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring
• CPC Class Codes: H04W 8/245 from a network towards a terminal

Abstract

The instant application describes a method of managing a customer'"'"'s mobile station and providing a notification of a resultant change. The method includes steps of communicating over the air through a mobile communication network with a subscriber device management application running on the customer'"'"'s mobile station; causing the subscriber device management application to attempt to change an operational control parameter of the customer'"'"'s mobile station, via the over the air communication; and determining an outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station. The method also includes a step of sending a mobile messaging service message, providing notification of the attempted change of the operational control parameter of the customer'"'"'s mobile station, through the mobile communication network to another mobile station associated with the customer.

Claims

1. A method, comprising steps of:

upon receipt of a request, of a customer of a carrier providing mobile communication service through a mobile communication network of the carrier, to make a change to a mobile station of the customer, communicating from a system of the carrier and over the air through the mobile communication network with a subscriber device management application configured for carrier control of features of the customer'"'"'s mobile station, running on the customer'"'"'s mobile station, to cause the subscriber device management application to attempt to change an operational control parameter of the customer'"'"'s mobile station, via the over the air communication;

determining an outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station;

identifying another mobile station associated with the customer; and

sending a mobile messaging service message to the customer submitting the request to make the change to the mobile station, providing notification of the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station, from a system of the carrier and over the air through the mobile communication network addressed to the other mobile station associated with the customer.

2. The method of claim 1, wherein:

determining the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station includes determining that the attempted change of the operational control parameter of the customer'"'"'s mobile station was successful, and

the notification indicates that the attempted change was successful.

3. The method of claim 1, wherein:

the request from the customer is received by a customer representative of the carrier,

the method further comprises authenticating the requesting customer as a customer of the carrier, and

upon the authentication of the customer, the customer representative of the carrier initiates the communication with the subscriber device management application running on the customer'"'"'s mobile station.

4. The method of claim 1, wherein:

the attempted change of the operational control parameter of the customer'"'"'s mobile station locks the customer'"'"'s mobile station, and

locking of the customer'"'"'s mobile station prevents access to personal data of the customer stored in the customer'"'"'s mobile station.

5. The method of claim 1, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station turns a built-in camera of the customer'"'"'s mobile station On or Off.

6. The method of claim 1, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station turns a Wi-Fi capability of the customer'"'"'s mobile station On or Off.

7. The method of claim 1, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station is directed toward troubleshooting the customer'"'"'s mobile station.

8. The method of claim 1, wherein:

the attempted change of the operational control parameter of the customer'"'"'s mobile station wipes out the content of the customer'"'"'s mobile station, and

wiping out of the content of the customer'"'"'s mobile station prevents access to personal data of the customer stored in the customer'"'"'s mobile station.

9. The method of claim 8, wherein the subscriber device management application is a client application that enables the carrier to remotely manage settings or configurations on the customer'"'"'s mobile station, over the air communication through the carrier'"'"'s mobile communication network.

10. The method of claim 1, wherein:

determining the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station includes determining that the attempted change of the operational control parameter of the customer'"'"'s mobile station was unsuccessful, and

the notification indicates that the attempted change was unsuccessful.

24. The method of claim 1, wherein the identifying the other mobile station comprises the customer identifying the other mobile station.

25. The method of claim 24, wherein the identifying the other mobile station further comprises the customer identifying the other mobile station at the time of submitting the request to make the change to the mobile station.

11. A Mobile Device Management infrastructure server, comprising:

a processing device; and

a memory storing executable instructions for causing the processing device to;

upon receipt of a request, of a customer of a carrier providing mobile communication service through a mobile communication network of the carrier, to make a change to a mobile station of the customer, communicate over the air through the mobile communication network with a subscriber device management application configured for carrier control of features of the customer'"'"'s mobile station, running on the customer'"'"'s mobile station, to cause the subscriber device management application to attempt to change an operational control parameter of the customer'"'"'s mobile station, via the over the air communication;

determine an outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station;

identify another mobile station associated with the customer; and

initiate communication of a mobile messaging service message to the customer submitting the request to make the change to the mobile station, providing notification of the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station from a system of the carrier and over the air through the mobile communication network addressed to the other mobile station associated with the customer.

12. The server of claim 11, wherein:

the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station identifies that the attempted change of the operational control parameter of the customer'"'"'s mobile station was successful, and

the notification indicates that the attempted change was successful.

13. The server of claim 11, wherein:

the request from the customer is received by a customer representative of the carrier,

the method further comprises authenticating the requesting customer as a customer of the carrier, and

upon the authentication of the customer, the customer representative of the carrier initiates the communication with the subscriber device management application running on the customer'"'"'s mobile station.

14. The server of claim 11, wherein:

the attempted change of the operational control parameter of the customer'"'"'s mobile station locks the customer'"'"'s mobile station, and

locking of the customer'"'"'s mobile station prevents access to personal data of the customer stored in the customer'"'"'s mobile station.

15. The server of claim 11, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station turns a built-in camera of the customer'"'"'s mobile station On or Off.

16. The server of claim 11, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station turns a Wi-Fi capability of the customer'"'"'s mobile station On or Off.

17. The server of claim 11, wherein the attempted change of the operational control parameter of the customer'"'"'s mobile station is directed toward trouble shooting the customer'"'"'s mobile station.

18. The server of claim 11, wherein:

the attempted change of the operational control parameter of the customer'"'"'s mobile station wipes out the content of the customer'"'"'s mobile station, and

wiping out of the content of the customer'"'"'s mobile station prevents access to personal data of the customer stored in the customer'"'"'s mobile station.

19. The server of claim 11, wherein the subscriber device management application is a client application that enables the carrier to remotely manage settings or configurations on the customer'"'"'s mobile station, over the air communication through the carrier'"'"'s mobile communication network.

20. The server of claim 11, wherein:

the outcome of the attempted change of the operational control parameter of the customer'"'"'s mobile station identifies that the attempted change of the operational control parameter of the customer'"'"'s mobile station was unsuccessful, and

the notification indicates that the attempted change was unsuccessful.

21. A method, comprising steps of:

upon receipt of a request, from a customer of a carrier providing mobile communication service through a mobile communication network of the carrier, communicating from a system of the carrier and over the air through the mobile communication network with a subscriber device management application running on the customer'"'"'s mobile station, to cause the subscriber device management application to attempt to turn On or Off a selected capability but not all capabilities of the customer'"'"'s mobile station, via the over the air communication;

determining an outcome of the attempt to turn On or Off the selected capability of the customer'"'"'s mobile station; and

sending a mobile messaging service message to the customer submitting the request to cause the subscriber device management application to attempt to turn On or Off the selected capability of the customer'"'"'s mobile station, providing notification of the outcome of the attempt to On or Off the selected capability of the customer'"'"'s mobile station, from a system of the carrier and over the air through the mobile communication network addressed to another mobile station associated with the customer.

22. The method of claim 21, wherein the selected capability is operation of a built-in camera of the customer'"'"'s mobile station On or Off.

23. The method of claim 21, wherein the selected capability is a Wi-Fi capability of the customer'"'"'s mobile station.