Delivery of voice data from multimedia messaging service messages

• US 8,571,584 B1
• Filed: 07/25/2007
• Issued: 10/29/2013
• Est. Priority Date: 04/03/2003
• Status: Active Grant

• Current Assignee: Smith Micro Software Incorporated
• Original Assignee: Smith Micro Software Incorporated
• Inventors: Ruf, Michael P., Othmer, Konstantin, El-Fishawy, Sani
• Primary Examiner(s): Edouard, Patrick
• Assistant Examiner(s): GENACK, MATTHEW W
• Application Number:
  US11/828,251
• Time in Patent Office: 2,288 Days
• Field of Search: 4554121-4122, 455/413, 4554141-4144, 455/466
• US Class Current: 455/466
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 88/184 Messaging devices, e.g. message centre

Abstract

Delivering the content of an audio-only Multimedia Messaging Service (MMS) message to a recipient without requiring the recipient device to be MMS-enabled. A sender creates an MMS message, and sends it to the device of the intended recipient. If the recipient device is not MMS-enabled and the MMS message contains only audio content, the message is conveyed to a message server, where the audio content is transcoded and stored in an IVR system or other location accessible to the recipient. If the intended recipient device supports the SMS protocol, an SMS notification alerting the recipient to the arrival of a new message is transmitted. If the recipient device is neither MMS- nor SMS-enabled, the recipient can be alerted of the receipt of an MMS message by voicemail, email, instant message, page, or another medium able to effect delivery. The notification includes instructions for accessing the message from the IVR system.

Claims

1. In a communication system, a method of initiating delivery of an instant voice message to a recipient device, comprising:

receiving a multimedia messaging service (MMS) message for a recipient from a sender device at a message server without the sender device placing a call to the recipient, the sender device associated with a messaging service that includes the message server and an interactive voice response (IVR) system, the MMS message designating a recipient, wherein the sender device is associated with the message server and the recipient device is not associated with the message server;

determining the content of the MMS message;

if the MMS message includes audio content, storing the audio content in an interactive voice response (IVR) system;

initiating transmission of a Short Message Service (SMS) notification to the recipient device, the SMS notification including information permitting the recipient device to access the IVR system; and

transmitting the stored audio content from the IVR system to the recipient device.

2. The method of claim 1, wherein the recipient is associated with an operator different from the operator associated with the sender.

3. The method of claim 1, further comprising:

obtaining a reply message created by the recipient; and

delivering the reply message to the sender.

4. The method of claim 3, wherein obtaining a reply message comprises recording the reply message at the IVR system in which the audio content from the MMS message is stored.

5. The method of claim 3, wherein delivering the reply message to the sender comprises:

transcoding the audio content of the reply message to an audio format associated with MMS to create a reply MMS message; and

initiating transmission of the reply MMS message to the sender device.

6. The method of claim 3, wherein the recipient uses the IVR system to create the reply message.

7. The method of claim 3, wherein the reply message is created without the recipient device being compatible with any dedicated protocol that can natively support direct voice messaging.

8. The method of claim 1, wherein receiving the MMS message for the recipient from the sender device is performed upon the establishment of a network connection with the sender device, wherein the message has been previously created and stored at the sender device at a time when no network connection with the sender device exists.

9. The method of claim 1, wherein the recipient device does not have the capability of processing the MMS message.

10. The method of claim 1, further comprising transcoding the audio content prior to storing the audio content in the IVR system.

11. The method of claim 1, wherein the recipient device is configured to process MMS messages but is unable to process the MMS message received at the message server due to one or more constraints in the capability of the recipient device to process MMS messages.

12. The method of claim 11, wherein the one or more constraints in the capability of the recipient device to process MMS messages comprises a maximum message size, the maximum message size being exceeded by the MMS message received at the message server.

13. In a communication system, a method of enabling a recipient having a recipient device that is not Multimedia Messaging Service (MMS)-enabled to receive audio content from an MMS message and to respond thereto, comprising:

sending audio content of an MMS message to a recipient, including;

receiving the MMS message from a sender device without the sender device placing a call to the recipient, the message including only audio content, wherein the sender device is associated with a message server that forwards the MMS message and the recipient device is not associated with the message server;

storing the audio content in a first interactive voice response (IVR) system from which the recipient accesses the audio content; and

initiating transmission of a Short Message Service (SMS) notification to the recipient device, the SMS notification including information permitting the recipient device to access the voice content from the first IVR system; and

sending a reply from the recipient to the sender of the MMS message, including;

in the first IVR system, recording a reply message that is created by the recipient and is to be delivered to the sender;

transcoding the audio content of the reply message to an MMS format to create an MMS reply message; and

initiating transmission of the MMS reply message to the sender device.

14. The method of claim 13, wherein sending audio content of an MMS message to a recipient further includes transcoding the audio content to a non-MMS format.

15. The method of claim 14, wherein a non-MMS format comprises a format selected from the group of .WAV format, .WMA format or MP3 format.

16. The method of claim 13, wherein the recipient is associated with an operator different from the operator associated with the sender.

17. In a communication system, a method of initiating delivery of a Multimedia Messaging Service (MMS) message to a recipient, the method comprising:

receiving an MMS message designating a recipient device of a recipient at a message server from a sender device without the sender device placing a call to the recipient, wherein the sender device is associated with the message server and the recipient device is not associated with the message server, wherein the recipient device does not have the capability of directly processing the MMS message, the MMS message including only audio content;

storing the audio content of the MMS message;

determining an alternate mechanism for apprising the recipient about the audio content of the MMS message; and

transmitting the stored audio content of the MMS message to the recipient.

18. The method of claim 17, wherein:

an alternate mechanism for apprising the recipient about the audio content of the MMS message comprises initiating a telephone call to the recipient device; and

transmitting the stored audio content of the MMS message to the recipient comprises playing the message when the telephone call is answered.

19. The method of claim 17, wherein:

an alternate mechanism for apprising the recipient about the audio content of the MMS message comprises an e-mail message; and

the stored audio content of the MMS message is transmitted to the recipient as an attachment to the e-mail message.

20. The method of claim 17, wherein:

an alternate mechanism for apprising the recipient about the audio content of the MMS message comprises sending a notification to the recipient, the notification including information permitting the recipient to access an IVR system wherein the audio content of the MMS message is stored; and

the stored audio content of the MMS message is transmitted from the IVR system to the recipient in response to the IVR system receiving a request for the stored audio content of the MMS message from the recipient.

21. The method of claim 20, wherein the information permitting the recipient to access the IVR system comprises one or more of:

a telephone number of the IVR system;

an explanation of the way in which the audio content of the MMS message can be retrieved;

an identifier of the sender device;

a subject line;

a date and time of creation of the MMS message;

a location of the sender; and

a link pointing to a web page from which the recipient may play the audio content of the MMS message.

22. The method of claim 20, wherein the notification comprises one or more of:

an e-mail message;

an instant message;

an SMS message; and

a page.

23. The method of claim 22, wherein the recipient uses a telephony device and the notification information to contact the IVR system, and to request and receive the stored audio content of the MMS message.

24. The method of claim 17, wherein:

the audio content of the MMS message is stored in a voicemail server associated with the recipient device; and

an alternate mechanism for apprising the recipient about the audio content of the MMS message comprises the voicemail server transmitting a message notification to the recipient device.

25. The method of claim 24, wherein the recipient device comprises a landline telephony device.

26. The method of claim 17, further comprising, prior to storing the audio content of the MMS message, transcoding the audio content of the MMS message into a format selected from the group of .WAV format, .WMA format or MP3 format.

27. The method of claim 17, further comprising:

receiving a second MMS message from the sender device, the second MMS message designating a different, second recipient; and

in response to determining that a second recipient device associated with the second recipient is capable of directly processing the second MMS message, directly transmitting the second MMS message to the second recipient device without determining an alternate mechanism for apprising the second recipient about the audio content of the second MMS message.

28. The method of claim 17, further comprising permitting a recipient to manage the stored audio content of the MMS message.

29. The method of claim 28, wherein permitting a recipient to manage the stored audio content of the MMS message comprises permitting one or more of:

replay of the audio content of the MMS message;

deletion of the audio content of the MMS message;

storage of the audio content of the MMS message;

forwarding the audio content of the MMS message to a second recipient;

fast-forwarding through the audio content of the MMS message;

fast-backwarding through the audio content of the MMS message; and

skipping the audio content of the MMS message.