System and method of associating events with requests

• US 8,578,014 B2
• Filed: 09/11/2012
• Issued: 11/05/2013
• Est. Priority Date: 07/09/2002
• Status: Expired due to Term

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open TEXT SA (Open Text Corporation)
• Inventors: Artz, John C. Jr., Pathak, Heeren
• Primary Examiner(s): Duong, Oanh
• Application Number:
  US13/610,128
• Publication Number:
  US 20130007270A1
• Time in Patent Office: 420 Days
• Field of Search: 709/203, 709/217, 709/219, 709/224, 709/246, 709/223, 725/32, 725/34, 707/999.01
• US Class Current: 709/223
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/28 Timers or timing mechanisms used in protocols

Abstract

A management system can associate the behavior of backend and application systems with a web site visitor'"'"'s browsing behavior and activity at a web site. In one embodiment, the management system can time order requests and events from server computers communicatively connected to the management system. Each of these requests and events may contain a time stamp and a user identification. Each event for a user identified by the user identification is associated with a request from that user that is the closest in time to the event according to the time ordering. This can allow more relevant personalized content be sent to the user based on the user'"'"'s most recent views and/or activity on the web site.

Claims

1. A management system, comprising:

one or more processors;

one or more non-transitory computer readable media storing instructions translatable by said one or more processors to cause said management system to perform;

time ordering requests and events in requests data and events data received from different server computers communicatively connected to said management system over network connections, said requests and said events being associated with a plurality of sessions, each of said requests and said events containing a time stamp, a session ID, and a user identification, said time ordering being performed using said time stamp; and

for a user identified by said management system utilizing a common user identification and said user identification, generating an association associating each event of said events with a request from said user that is closest in time to said event for said user according to said time ordering, said request from said user being from a computing device communicatively connected to a web server computer, said web server computer being one of said different server computers communicatively connected to said management system.

2. The management system of claim 1, where said user is a web site visitor and wherein said request represents browsing behavior of said web site visitor at a web site.

3. The management system of claim 1, where said user is a web site visitor and wherein said events are logged based on browsing activity of said web site visitor at a web site.

4. The management system of claim 3, where said events comprise application events, said application events including at least a dynamic content generation event.

5. The management system of claim 1, where said instructions are further translatable by said one or more processors to cause said management system to perform:

selecting an event from said events;

determining if said event corresponds to said user associated with said request; and

creating user context if said event does not correspond to said user associated with said request.

6. The management system of claim 5, where said management system creates said user context in real time if said event does not correspond to said user associated with said request.

7. The management system of claim 5, where creating said user context if said event does not correspond to said user associated with said request comprises creating a new session for said user.

8. A computer program product comprising one or more non-transitory computer readable media storing instructions translatable by one or more processors to cause a management system to perform:

time ordering requests and events in requests data and events data received from different server computers communicatively connected to said management system over network connections, said requests and said events being associated with a plurality of sessions, each of said requests and said events containing a time stamp, a session ID, and a user identification, said time ordering being performed using said time stamp; and

for a user identified by said management system utilizing a common user identification and said user identification, generating an association associating each event of said events with a request from said user that is closest in time to said event for said user according to said time ordering, said request from said user being from a computing device communicatively connected to a web server computer, said web server computer being one of said different server computers communicatively connected to said management system.

9. The computer program product of claim 8, where said user is a web site visitor and wherein said request represents browsing behavior of said web site visitor at a web site.

10. The computer program product of claim 8, where said user is a web site visitor and wherein said events are logged based on browsing activity of said web site visitor at a web site.

11. The computer program product of claim 10, where said events comprise application events, said application events including at least a dynamic content generation event.

12. The computer program product of claim 8, where said instructions are further translatable by said one or more processors to cause said management system to perform:

selecting an event from said events;

determining if said event corresponds to said user associated with said request; and

creating user context if said event does not correspond to said user associated with said request.

13. The computer program product of claim 12, where creating said user context if said event does not correspond to said user associated with said request comprises creating a new session for said user.

14. A method, comprising:

time ordering requests and events in requests data and events data received from different server computers communicatively connected to a management system over network connections, said requests and said events being associated with a plurality of sessions, each of said requests and said events containing a time stamp, a session ID, and a user identification, said time ordering being performed by said management system using said time stamp; and

for a user identified by said management system utilizing a common user identification and said user identification, generating, by said management system, an association associating each event of said events with a request from said user that is closest in time to said event for said user according to said time ordering, said request from said user being from a computing device communicatively connected to a web server computer, said web server computer being one of said different server computers communicatively connected to said management system.

15. The method of claim 14, where said user is a web site visitor and wherein said request represents browsing behavior of said web site visitor at a web site.

16. The method of claim 14, where said user is a web site visitor and wherein said events are logged based on browsing activity of said web site visitor at a web site.

17. The method of claim 16, where said events comprise application events, said application events including at least a dynamic content generation event.

18. The method of claim 14, further comprising:

selecting, by said management system, an event from said events;

determining, by said management system, if said event corresponds to said user associated with said request; and

creating, by said management system, user context if said event does not correspond to said user associated with said request.

19. The method of claim 18, where said management system creates said user context in real time if said event does not correspond to said user associated with said request.

20. The method of claim 18, where creating said user context if said event does not correspond to said user associated with said request comprises creating, by said management system, a new session for said user.