System and method for monitoring and handling telecommunication activity via a computer network

• US 8,582,735 B2
• Filed: 02/20/2007
• Issued: 11/12/2013
• Est. Priority Date: 09/30/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Lin, Geoffrey S., Sullivan, Patrick D., Hensey, Robert G., Bradberry, John L.
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US11/676,892
• Publication Number:
  US 20070140448A1
• Time in Patent Office: 2,457 Days
• Field of Search: 379/93.01, 379/93.02, 379/93.17, 379/93.19, 379/93.35, 379/220.01, 455/415, 455/417, 455/418, 370/271, 370/352
• US Class Current: 379/93.17
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 19/041 Encoding the ringing signal, i.e. providing distinctive or selective ringing capability
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/126 Interworking of session control protocols
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

A configurable PSTN call-handling (CPC) service enables monitoring and custom responses to calls received over multiple subscriber lines. A CPC Client Program runs on a computer and presents a graphical user interface (GUI) that allows the user to associate call-handling options with call characteristics. The GUI also allows the user to customize the notification signals provided and to provide custom responses to certain callers, by associating call characteristics with various GUI appearances, sound files, or images. The CPC relieves the communications network of performing certain call-handling functions, such as call forwarding, by moving decision-making processes to the user'"'"'s PC. The user can remotely monitor any subscriber line associated with the user from any browser, because the communications network sends notifications directly to an IP address specified by the user. The IP address associated with a computer connected to the subscriber line need not be the IP address specified by the user.

Claims

1. A method for handling calls placed to a subscriber line, comprising:

retrieving, by a device, a network address that is associated with the subscriber line, wherein the subscriber line is associated with a plurality of directory numbers;

detecting, by the device, a telephone call to one of the plurality of directory numbers;

in response to the detecting the telephone call, sending, by the device, an event descriptor to the network address;

receiving, by the device, an instruction indicating a call-handling option selected by a user from a plurality of call-handling options; and

handling, by the device, the telephone call according to the call-handling option selected by the user;

wherein the network address comprises an internet protocol address.

2. The method of claim 1, further comprising:

providing the user with a graphical user interface that includes controls for selecting the call-handling option from the plurality of call-handling options.

3. The method of claim 2, further comprising:

causing the graphical user interface to display call information based upon the event descriptor.

4. The method of claim 3, wherein causing the graphical user interface to display call information comprises:

identifying a caller to the user.

5. The method of claim 4, wherein the identifying the caller comprises displaying a caller directory number associated with the telephone call.

6. The method of claim 4, wherein the identifying the caller comprises identifying a caller name associated with the telephone call.

7. The method of claim 4, wherein the identifying the caller comprises displaying a caller description associated with the telephone call.

8. The method of claim 1, wherein the plurality of call-handling options comprises:

answering the call, placing the call on hold, routing the call to voicemail, ignoring the call, and forwarding the call to a forwarding directory number.

9. The method of claim 1, further comprising:

retrieving a user identifier;

upon retrieving the user identifier, prompting the user for a password; and

authenticating an identity of the user by determining whether the password corresponds to the user identifier.

10. The method of claim 9, further comprising:

exchanging an encryption key with the user; and

decrypting the user identifier using the encryption key.

11. The method of claim 9, further comprising:

exchanging an encryption key with the user; and

decrypting a portion of the password using the encryption key.

12. The method of claim 1, wherein the call-handling option is selected by the user prior to sending the event descriptor.

13. The method of claim 2, wherein the providing the user with the graphical user interface comprises:

storing the plurality of call-handling options in a database local to a monitoring computer.

14. The method of claim 1, further comprising:

storing the network address and a user identifier in a customer profile;

wherein the sending the event descriptor comprises retrieving the network address from the customer profile.

15. A tangible computer-readable medium storing executable instructions which, when executed by a processing unit, cause the processing unit to perform operations, the operations comprising:

sending a network address associated with a subscriber line to be registered;

providing a user of the subscriber line with a graphical user interface that includes a plurality of call-handling options;

receiving an input from the user comprising a plurality of directory numbers associated with the subscriber line to be monitored;

prompting the user to pre-select a call-handling option of the plurality of call-handling options to be transmitted upon receiving a notification of an incoming call to a directory number of the plurality of directory numbers that has a particular characteristic;

receiving from a telephone network at the network address the notification of the incoming call to the directory number that has the particular characteristic; and

transmitting to the telephone network the call-handling option pre-selected by the user;

wherein the network address comprises an internet protocol address.

16. The tangible computer-readable medium of claim 15, wherein the receiving from the telephone network the notification of the incoming call comprises:

receiving a notification message;

decrypting the notification message;

identifying the call-handling option pre-selected by the user, according to the particular characteristic of the incoming call; and

encrypting the call-handling option pre-selected by the user.

17. The tangible computer-readable medium of claim 15, wherein the telephone network comprises the internet.

18. The tangible computer-readable medium of claim 15, wherein each call-handling option of the plurality of call-handling options specifies a method for handling the incoming call.

19. The tangible computer-readable medium of claim 15, wherein the prompting the user to pre-select the call-handling option of the plurality of call-handling options further comprises associating in a database characteristics of incoming calls with one of the plurality of call-handling options.

20. The tangible computer-readable medium of claim 19, wherein the characteristics of incoming calls comprise a date, a time-of-day, and a caller directory number.

21. A system for handling calls placed to a subscriber line, comprising:

a device for;

retrieving a network address that is associated with the subscriber line, wherein the subscriber line is associated with a plurality of directory numbers;

detecting a telephone call to one of the plurality of directory numbers;

sending an event descriptor to the network address in response to detecting the telephone call;

receiving an instruction indicating a call-handling option selected by a user from a plurality of call-handling options; and

handling the telephone call according to the call-handling option selected by the user;

wherein the network address comprises an internet protocol address.

22. The system of claim 21, wherein the user is provided with a graphical user interface that includes controls for selecting the call-handling option from the plurality of call-handling options.

23. The system of claim 22, wherein the graphical user interface displays call information based upon the event descriptor.

24. The system of claim 21, wherein the plurality of call-handling options comprises:

answering the call, placing the call on hold, routing the call to voicemail, ignoring the call, and forwarding the call to a forwarding directory number.

25. The system of claim 21, further comprising a gateway for:

retrieving a user identifier;

prompting the user for a password upon retrieving the user identifier; and

authenticating an identity of the user by determining whether the password corresponds to the user identifier.

26. The system of claim 25, wherein the gateway is further for:

exchanging an encryption key with the user; and

decrypting the user identifier using the encryption key.

27. The system of claim 21, wherein the network address and a user identifier are stored in a customer profile, wherein the sending the event descriptor comprises retrieving the network address from the customer profile.