Device and method for concealing customer information from a customer service representative
First Claim
1. A data masking device for receiving customer information requested from a customer by an operator and providing the customer information to a computing device, comprising:
- a first input for receiving one or more first electronic signals comprising sensitive customer information;
a first output for sending one or more second electronic signals to a computing device;
a second output for transmitting one or more masked signals that indicate to the operator that the customer is entering the requested customer information without revealing the sensitive customer information to the operator; and
circuitry for converting the one or more first electronic signals into both the one or more second electronic signals and the one or more masked signals, for sending the one or more second electronic signals from the first output to the computing device and transmitting the one or more masked signals from the second output to the operator to confirm that the requested sensitive customer information is being entered by the customer, wherein the converting of the one or more first electronic signals into the one or more masked signals comprises masking at least a portion of the one or more first electronic signals, and wherein the one or more masked signals do not reveal the sensitive customer information.
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Accused Products
Abstract
A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
47 Citations
20 Claims
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1. A data masking device for receiving customer information requested from a customer by an operator and providing the customer information to a computing device, comprising:
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a first input for receiving one or more first electronic signals comprising sensitive customer information; a first output for sending one or more second electronic signals to a computing device; a second output for transmitting one or more masked signals that indicate to the operator that the customer is entering the requested customer information without revealing the sensitive customer information to the operator; and circuitry for converting the one or more first electronic signals into both the one or more second electronic signals and the one or more masked signals, for sending the one or more second electronic signals from the first output to the computing device and transmitting the one or more masked signals from the second output to the operator to confirm that the requested sensitive customer information is being entered by the customer, wherein the converting of the one or more first electronic signals into the one or more masked signals comprises masking at least a portion of the one or more first electronic signals, and wherein the one or more masked signals do not reveal the sensitive customer information. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer, the method comprising:
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receiving dual-tone-multi-frequency-encoded (DTMF) sensitive customer information via a telephone connection to a customer telephone, the DTMF customer information requested by the operator; generating one or more masking signals from the DTMF customer information; transmitting the one or more masking signals to the operator to confirm the requested DTMF customer information is being entered by the customer, whereby the operator is unable to discern the customer information; confirming by the operator that the requested DTMF customer information is being entered by the customer; generating a request asking the customer to confirm the information; evaluating a response from the customer to confirm the information; converting DTMF customer information into an ASCII data stream; and sending the ASCII data stream to a computing device. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer, the method comprising:
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receiving, by a data masking device, dual-tone-multi-frequency-encoded sensitive customer information via a telephone connection to a customer telephone; generating a request asking the customer to confirm the information; converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream; sending the ASCII data stream to a computing device; generating, by the data masking device, from the customer information, one or more masking signals that cannot be discerned by the operator, wherein the one or more masking signals comprise a least a portion of the sensitive customer information; and concealing the customer information from the operator when the operator confirms entry of the customer information, by only displaying a visual indication that the customer has entered information.
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Specification