Method for conducting vehicle-related survey
First Claim
1. A method for conducting a vehicle-related survey, comprising the steps of:
- (a) receiving vehicle data;
(b) utilizing the vehicle data to generate the vehicle-related survey for a vehicle user, wherein the survey includes at least one question;
(c) sending the vehicle-related survey to a vehicle using a vehicle telematics unit;
(d) presenting the vehicle user with the question(s) from the vehicle-related survey; and
(e) gathering at least one response that corresponds to the question(s).
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Accused Products
Abstract
A method for conducting a vehicle-related survey that gathers information regarding a specific area of interest from a vehicle user or vehicle hardware. In general, this method utilizes vehicle data to generate a survey having a variety of questions and instructions that are generally directed towards the area of interest. The instructions can be designed to place the vehicle into a predetermined configuration in an attempt to recreate a known vehicle problem or condition. Once the survey is generated, it is wirelessly sent from a call center or other remote facility to one or more vehicles over a wireless carrier system, and is then presented to the vehicle user. The responses provided can be stored locally, sent back to the call center for further analysis, or processed in a variety of different ways to find out more information regarding the area of interest.
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Citations
23 Claims
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1. A method for conducting a vehicle-related survey, comprising the steps of:
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(a) receiving vehicle data; (b) utilizing the vehicle data to generate the vehicle-related survey for a vehicle user, wherein the survey includes at least one question; (c) sending the vehicle-related survey to a vehicle using a vehicle telematics unit; (d) presenting the vehicle user with the question(s) from the vehicle-related survey; and (e) gathering at least one response that corresponds to the question(s). - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for conducting an in-vehicle survey, comprising the steps of:
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(a) receiving vehicle data; (b) utilizing the vehicle data to generate an in-vehicle survey, wherein the in-vehicle survey includes a plurality of questions that are generally focused on an area of interest; (c) selecting a vehicle possessing characteristics that are relevant to the area of interest; (d) wirelessly sending the in-vehicle survey and a trigger event to a telematics unit of the selected vehicle; (e) presenting a vehicle user with the plurality of questions in response to the occurrence of the trigger event; (f) gathering a plurality of responses from the vehicle user that correspond to the plurality of questions; and (g) wirelessly sending the plurality of responses to a remote facility for analysis. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22)
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23. A method for conducting a vehicle-related survey comprising the steps of:
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(a) receiving vehicle data provided by a vehicle user; (b) utilizing the vehicle data to generate a vehicle-related survey, wherein the survey includes at least one question and at least one instruction that are generally focused on an area of interest; (c) wirelessly sending the vehicle-related survey to a vehicle using a vehicle telematics unit; (d) setting a trigger event; (e) administering the vehicle-related survey to a vehicle user after the occurrence of the trigger event, wherein the administration of the vehicle-related survey causes the vehicle to be placed in a predetermined configuration in an attempt to re-create a known vehicle problem or condition; and (f) collecting at least one response from the vehicle user that corresponds to the question(s).
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Specification