Systems and methods for storing customer purchasing and preference data and enabling a customer to pre-register orders and events

• US 8,583,511 B2
• Filed: 05/19/2010
• Issued: 11/12/2013
• Est. Priority Date: 05/19/2009
• Status: Active Grant

• Current Assignee: Bradley Marshall Hendrickson
• Original Assignee: Bradley Marshall Hendrickson
• Inventors: HENDRICKSON, BRADLEY MARSHALL
• Primary Examiner(s): ALLEN, WILLIAM J
• Application Number:
  US12/783,304
• Publication Number:
  US 20110040655A1
• Time in Patent Office: 1,273 Days
• Field of Search: 705/14.4, 705/14.49, 705/14.51, 705 15- 16, 705 261- 272, 705/1.1, 705 1457- 1458, 705/14.62, 705 1465- 1467, 701 1- 2, 701 23- 24, 701/36, 701/300, 701/400
• US Class Current: 705/26.8
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0268 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0619 Neutral agent
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

A real time management system for marketing to customers and vendors with customer purchasing and preference data in specific consumer markets including restaurant, retail, travel, hospitality, entertainment, and combinations thereof. The management database allows the consumer to make Precision Purchasing™ transactions, reservation transactions, and Precision Gifting™ transactions via a web-based interface, POS based touch screen interface, and mobile device-based interface. The consumer profile database is comprised of mainly consumer inputted preference and consumer purchase data which is stored into each customer profile and can be accessed/verified with a GPS recognition of the customer'"'"'s phone, biometric hand or finger scan, access card, retinal scan, password, key fob, or other terminal kiosk, touch screen, or mobile application of the like. Consumers may also gift dollars to each other'"'"'s account using the customized, consumer authorized Precision Gifting™ system. All data inputted into the Precision Marketing™ system will be stored in each consumer'"'"'s personal/business account. Only consumer-authorized parties may access the account holder'"'"'s personal preference information for the purposes of Precision Gifting™ and Precision Purchasing™, but he/she may never access the customer'"'"'s confidential information. All changes made to each profile and the purchase preference information will be updated in real-time. All reservations, fund transfers, purchases, and other transactions are stored in the central database system and used for the purposes of Precision Marketing™ and Precision Gifting™.

Claims

1. A system that stores customer purchasing and preference data and enables a customer to pre-register orders and events, the system comprising:

a database configured to store;

purchasing and preference data in customer profiles for a plurality of customers, said customer profiles configured to be updated with new purchases as new transaction are performed and new preference data, the new preference data being provided by the customer; and

,

vendor data related to at least one vendor within a network of vendors, said vendor data pertaining to products or services available from the at least one vendor within said network of vendors

a data management system operative to;

allow an ordering customer of said plurality of customers to pre-register an order or event with a selected vendor of said network of vendors, said order or event relating to at least one product or service offered by the selected vendor;

pre-register the order or event with the selected vendor;

enable a customer to provide gift dollars or gift credits to the account of another customer in the system; and

,

push promotional offers targeted to the ordering customer based on the ordering customer profile when the ordering customer has approved vendor access to the ordering customer'"'"'s profile, wherein the ordering customer profile includes an indication of how the ordering customer desires to receive promotional offers;

at least one vendor GPS zone detection device associated uniquely with the one or more selected vendors operative to;

detect a GPS-enabled mobile device of the ordering customer entering a defined vendor GPS zone specific to the selected vendor utilizing a GPS feature of the mobile device;

present the pre-registered order or event via the mobile device of the ordering customer and solicit approval from the ordering customer for the pre-registered order or event; and

,

responsive to the ordering customer approving the pre-registered order or event, populate the pre-registered order or event to the selected vendor;

an onsite vendor touchscreen device located at the selected vendor comprising a touchscreen interface, the onsite vendor touchscreen device communicatively coupled to the at least one vendor GPS zone detection device and operative to;

automatically identify the ordering customer upon arrival of the ordering customer at the selected vendor;

display information related to the pre-registered order to the ordering customer via the touchscreen interface;

receive input via the touchscreen interface from a customer approving the pre-registered order.

2. The system of claim 1, wherein each customer profile includes at least the customer'"'"'s purchases and preferences for restaurants, shopping, travel, hospitality, entertainment, or combinations thereof.

3. The system of claim 2, wherein said customer profiles include at least a business customer profile and a personal customer profile for each customer.

4. The system of claim 1, wherein the onsite vendor touchscreen device comprises a freestanding kiosk touchscreen device or a countertop touchscreen device.

5. The system of claim 1, wherein a customer'"'"'s profile(s) are related to a bank account whereby the customer may make cardless purchases from vendors within the network of vendors based on authentication of the customer as belonging to a particular customer profile.

6. The system of claim 1, wherein the data management system provides the customer with access to a pre-registered order or event of the customer upon the customer'"'"'s entry into said particular area.

7. The system of claim 1, further operative to allow the selected vendor to provide a targeted discount offer, special offer, or gifting option to the customer based on the pre-registered order or event.

8. The system of claim 1, further operative to allow a vendor to use the customer profile of a customer with the determined location of the customer to generate alerts regarding entertainment or shopping options in the vicinity of the customer during a particular time period.

9. A method for storing customer purchasing and preference data and enabling a customer to pre-register orders and events comprising the steps of:

storing, in a database;

purchasing and preference data in customer profiles for a plurality of customers; and

,

vendor data related to at least one vendor within a network of vendors, said vendor data pertaining to products or services available from the at least one vendor within said network of vendors;

updating, by a data management system, said customer profiles with new purchases as new transaction are performed and new preference data, the new preference data being provided by the customer;

pre-registering, via the data management system, an order or event with a selected vendor of the network of vendors by an ordering customer;

detecting, by a vendor GPS zone detection device associated uniquely with the selected vendor, a GPS-enabled mobile device of the ordering customer entering a defined vendor GPS zone specific to the selected vendor utilizing a GPS feature of the mobile device;

presenting, via the mobile device of the ordering customer, the pre-registered order or event;

soliciting approval from the ordering customer for the pre-registered order or event;

responsive to the ordering customer approving the pre-registered order or event, populating the pre-registered order or event to the selected vendor;

automatically identifying, by an onsite vendor touchscreen device communicatively coupled to the at least one vendor GPS zone detection device, the ordering customer upon arrival of the ordering customer at the selected vendor;

displaying, on the onsite vendor touchscreen device, information related to the pre-registered order to the ordering customer via a touchscreen interface;

receiving input from the ordering customer via the touchscreen interface approving the pre-registered order;

wherein, a profile of the ordering customer includes;

an indication that the ordering customer has approved vendor access to the profile of the ordering customer for use in targeting promotional offers to the ordering customer, and,

an indication of how the ordering customer desires to receive promotional offers;

pushing promotional offers from at least one vendor to the ordering customer based at least on the location of the ordering customer, purchase history and preferences of the ordering customer, the location of the ordering customer, and the indication of how the ordering customer desires to receive promotional offers; and

,

providing a mechanism which enables the ordering customer to provide gift dollars or gift credits to the account of another customer.

10. The method of claim 9, wherein each customer profile includes at least the customer'"'"'s purchases and preferences for restaurants, shopping, travel, hospitality, entertainment, or combinations thereof.

11. The method of claim 10, wherein said customer profiles include at least a business customer profile and a personal customer profile for each customer.

12. The method of claim 9, wherein the onsite vendor touchscreen device comprises a freestanding kiosk touchscreen device or a countertop touchscreen device.

13. The method of claim 9, further comprising relating a customer'"'"'s profile(s) to a bank account whereby the customer may make cardless purchases from vendors within the network of vendors based on authentication of the customer as belonging to a particular customer profile.

14. The method of claim 9, further comprising accessing the ordering customer'"'"'s profile via an interface of a handheld device.

15. The method of claim 9, further comprising queuing the pre-registered event or order for delivery by the vendor upon validation of the ordering customer.

16. The method of claim 9, further comprising using, by the selected vendor, the pre-registered order or event to provide a targeted discount offer, special offer, or gifting option to the ordering customer.

17. The method of claim 9, further comprising a vendor using the customer profile of a customer with the determined location of the customer to generate alerts regarding entertainment and/or shopping options in the vicinity of the customer during a particular time period.

19. The system of claim 15, wherein the vehicle includes an automobile or an airplane.

18. A system that stores customer purchasing and preference data and enables a customer to pre-register orders and events, the system comprising:

a database configured to store;

purchasing and preference data in customer profiles for a plurality of customers, said customer profiles configured to be updated with new purchases as new transaction are performed and new preference data, the new preference data being provided by the customer; and

,

vendor data related to at least one vendor within a network of vendors, said vendor data pertaining to products or services available from the at least one vendor within said network of vendors

a data management system operative to;

allow an ordering customer of said plurality of customers to pre-register an order or event with a selected vendor of said network of vendors, said order or event relating to at least one product or service offered by the selected vendor;

pre-register the order or event with the selected vendor;

push promotional offers targeted to the ordering customer based on the ordering customer profile when the ordering customer has approved vendor access to the ordering customer'"'"'s profile, wherein the ordering customer profile includes an indication of how the ordering customer desires to receive promotional offers;

a point of service based remote access device comprising a touchscreen interface, the remote access device configured to be mounted in a vehicle and operative to;

receive input to begin a recording process from the ordering customer;

record voice data received from the mobile device of the ordering customer;

cause the recorded voice data to be stored in the profile of the ordering customer;

provide access to the stored voice data responsive to verification of the ordering customer.